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Search: Posts Made By: MKB
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Apr 30, 21, 12:36 pm
Replies: 4,770
Views: 1,567,560
Posted By MKB

Also 30-day cancellation, so May reservations are...

Also 30-day cancellation, so May reservations are effectively non-cancellable. In this topsy turvy world, how can anyone currently book travel on that basis unless it's within a day or two?
Feb 18, 21, 7:33 pm
Replies: 4,770
Views: 1,567,560
Posted By MKB

Any advice on this would be appreciated please. ...

Any advice on this would be appreciated please.

Last April, I booked a five-night award stay at the WA Maldives for the last week of March this year. It is now very unlikely that UK Covid travel...
Apr 24, 20, 11:37 am
Replies: 1,295
Views: 195,997
Posted By MKB

I cancelled an award booking on ba.com (using the...

I cancelled an award booking on ba.com (using the disabled Javascript workaround) 31 days ago. The booking disappeared from My Bookings within minutes. Still waiting for Avios, 2-for-1 voucher and...
Apr 23, 20, 7:20 am
Replies: 411
Views: 80,703
Posted By MKB

I may use my Aadvantage points to book a...

I may use my Aadvantage points to book a business-class partner one-way award on Qatar that goes xxx-DOH-yyy. The first (shorter) sector is only available in economy. If it becomes available in...
Nov 4, 19, 10:15 am
Replies: 530
Views: 97,765
Posted By MKB

Head for Points seems to have deleted some posts...

Head for Points seems to have deleted some posts following their puff-piece today extolling the virtues of a trip to Tel Aviv with Virgin. A comment from a staff member reminds people that their...
Replies: 33
Views: 5,908
Posted By MKB

Further update: The follow-up call from the...

Further update:

The follow-up call from the Holiday Inn Bloomsbury came today with apologies for it being 24 hours later than promised.

The manager was sticking to his original 25,000 points...
Replies: 33
Views: 5,908
Posted By MKB

Update: The General Manager just called to...

Update:

The General Manager just called to apologise.

From my previous experiences of being walked by IHG, I understood that I am entitled to:
(1) A refund for the booked night;
(2)...
Replies: 33
Views: 5,908
Posted By MKB

Can't agreed with that. If you have a confirmed...

Can't agreed with that. If you have a confirmed reservation, you can't be expected to call every hotel you stay at to reconfirm on the day, just in case they are over-booked.

The HIX Stoke walked...
Replies: 33
Views: 5,908
Posted By MKB

Well I wouldn't have believed it either. Even the...

Well I wouldn't have believed it either. Even the Duty Manager said he'd never seen anything like it. Me, my partner, the duty manager and his assistance spent from 00:25 to 01:30 checking websites...
Replies: 33
Views: 5,908
Posted By MKB

Spire walked twice in a year

If this is how IHG treats Spires, I dread to think how non-members are treated.

Having been denied a room at the HIX Stoke, UK, a few months ago, we have just been denied our booked room at the...
Aug 14, 17, 5:13 pm
Replies: 5
Views: 2,194
Posted By MKB

Well Virgin know I'm not an American citizen, and...

Well Virgin know I'm not an American citizen, and that was what they told me, i.e. that they had to route all revenue transactions through a separate company. Tickets that involved just taxes and...
Aug 9, 17, 11:47 am
Replies: 5
Views: 2,194
Posted By MKB

I saw reference on other threads to the January...

I saw reference on other threads to the January changes still limiting Upper Class companion tickets to fare class J.

Since then -- the Virgin agent said it was also in January -- the situation...
Aug 9, 17, 11:43 am
Replies: 39
Views: 20,389
Posted By MKB

To answer the previous poster: When I called...

To answer the previous poster:

When I called MBNA two weeks before my first anniversary with a request to cancel, the agent advised me that the upgrade vouchers would not post if I cancelled at...
Apr 29, 17, 9:28 am
Replies: 51
Views: 13,972
Posted By MKB

OP again, now in Athens. To be clear, all trolley...

OP again, now in Athens. To be clear, all trolley bags were being weighed, even small ones. None looked over-sized. I think we escaped being weighed as we each had a rucksack slung over our shoulder....
Apr 29, 17, 5:09 am
Replies: 51
Views: 13,972
Posted By MKB

Carry on weights being strictly enforced [in LHR]

Just boarded our flight to Athens. A lot of very angry Business and *G passengers being made to check and pay for any carry-on items over 6kg (although the website says this should be 8kg).

Our...
Replies: 588
Views: 93,056
Posted By MKB

Since my previous posting, I have had several...

Since my previous posting, I have had several email exchanges with IHG, most with agents whose replies demonstrated a complete lack of understanding.

I have been told in various responses:

-...
Replies: 588
Views: 93,056
Posted By MKB

I have had 7 stays hit my Accelerate targets. ...

I have had 7 stays hit my Accelerate targets.

Three of these were booked on my Android phone using the IHG app but only one has triggered the "Travel with the IHG® App" target. The two missing...
Replies: 15
Views: 2,812
Posted By MKB

I think some posters seem to have missed the...

I think some posters seem to have missed the point of my opening post.

Yes, the exec rooms were on sale for the duration of my stay as they have to be. Yes I got the upgrade that I was entitled...
Replies: 15
Views: 2,812
Posted By MKB

New interpretation of "subject to availability at check-in" upgrade

During check-in at 11pm at the Holiday Inn, London Camden, I was told that there were no Executive rooms available as a Spire upgrade.

There were both King Executive and Twin Executive rooms still...
Jan 31, 17, 2:02 am
Replies: 372
Views: 69,053
Posted By MKB

My stay was part of a two-week trip Australia...

My stay was part of a two-week trip Australia (mainly Tasmania), and the only places where I encountered the cc surcharge were a one-night stay at the Westin Sydney and a one-night stay at the...
Jan 29, 17, 10:56 pm
Replies: 372
Views: 69,053
Posted By MKB

Undisclosed credit-card surcharge added on pre-paid booking

I had to fight at check-out at the Westin Sydney to get an undisclosed credit-card surcharge removed from my account.

My email booking confirmation showed:



In fact, on 4 December, a charge...
Dec 28, 16, 2:36 am
Replies: 13
Views: 2,251
Posted By MKB

Another week has passed and still no response....

Another week has passed and still no response. Let's hope they merge Marriott into SPG's customer service teams and not the other way round. Marriott seem to be completely useless.
Dec 20, 16, 7:14 am
Replies: 13
Views: 2,251
Posted By MKB

Following my protracted attempts to get a missing...

Following my protracted attempts to get a missing bonus credit resolved (as described in post 6), I had a second Marriott stay booked on marriott.com on an eligible rate. This failed to post at all....
Dec 15, 16, 5:43 pm
Replies: 1,785
Views: 223,986
Posted By MKB

You are simply repeating what you said earlier...

You are simply repeating what you said earlier and not answering my questions. I have contacted AA and they are unable to offer any clarification.

What exactly are you expecting them to clarify?...
Dec 14, 16, 3:49 am
Replies: 1,785
Views: 223,986
Posted By MKB

We seem to have constantly moving goalposts here....

We seem to have constantly moving goalposts here.

First, I'm invited to contact you by PM so that it can be resolved. But then denied.

I'm then led to understand that ticketing has to be...
Showing results 1 to 25 of 609
 

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