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Search: Posts Made By: btonkid12345
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Jul 8, 20, 2:27 pm
Replies: 107
Views: 11,842
Posted By btonkid12345

Letís just note that AA didnít even write this...

Letís just note that AA didnít even write this response. A lawyer at a law firm did.

AA probably farmed this reply out - they either had a budget to burn at this firm, or wanted to make an...
Jun 5, 20, 8:33 am
Replies: 7
Views: 1,192
Posted By btonkid12345

OP- Iím sorry for your experience but let me...

OP-

Iím sorry for your experience but let me ask some clarifying questions.

(1) Do you have any status with National or Enterprise?

(2) What car class did you book with National?

(3) Did...
May 28, 20, 9:14 pm
Replies: 186
Views: 31,901
Posted By btonkid12345

It takes forever to reach them on the phone. ...

It takes forever to reach them on the phone.

And their change/cancel tool online doesnít work. This is all because of all the IT spend they just did, taking functionality away from the website,...
May 25, 20, 6:40 pm
Replies: 213
Views: 31,336
Posted By btonkid12345

I’m not faulting the sites. I’m faulting the...

I’m not faulting the sites. I’m faulting the rental agencies for their junk fees.
May 25, 20, 9:46 am
Replies: 213
Views: 31,336
Posted By btonkid12345

Europe is even worse than the US for deceptive...

Europe is even worse than the US for deceptive fees - making the base rate meaningless.

Canít put into words how angry it makes me to see ďPremium Location Fee (50%)Ē added on to the fees section...
May 18, 20, 7:51 pm
Replies: 6
Views: 657
Posted By btonkid12345

Sounds like you were fleeced. Could probably book...

Sounds like you were fleeced. Could probably book that car outright for $50/day or less.

The upgrade fee is totally negotiable and the agent ďsellingĒ it to you will pocket about half of it. So...
May 7, 20, 2:57 pm
Replies: 1,276
Views: 188,444
Posted By btonkid12345

It definitely is the reward part - the employees...

It definitely is the reward part - the employees pocket about half the upsell amount, so it makes sense. I saw one of the employees yelling at a Manager, asking to be laid off already, claiming his...
May 4, 20, 5:30 am
Replies: 1,276
Views: 188,444
Posted By btonkid12345

National doesnít care. I have never seen a...

National doesnít care. I have never seen a company do an about face so quickly.

In 2 months, they went from extreme customer satisfaction and some of the best service in the industry - to reducing...
Apr 30, 20, 12:56 pm
Replies: 5
Views: 683
Posted By btonkid12345

Absolutely concur that you should take it to a...

Absolutely concur that you should take it to a large, corporate-owned location, and preferably between 9a-4p.

I say this because the best/nicest/highest up management usually works during this...
Apr 25, 20, 12:55 pm
Replies: 19
Views: 2,556
Posted By btonkid12345

Does National have bots replying now? Seems...

Does National have bots replying now?

Seems incredulous that a customer had to chase after you all for a year - and after their update - you thank them for the update and give them an email...
Apr 22, 20, 12:49 pm
Replies: 119
Views: 19,321
Posted By btonkid12345

The poster you quoted was talking about mid...

The poster you quoted was talking about mid summer rates - which are showing quite high.

I just completed the same weekend rental with Hertz for $51 that you reference. Hertz isnít even comparable...
Apr 22, 20, 12:43 pm
Replies: 8
Views: 956
Posted By btonkid12345

Be careful about the suggestions of cleaning. ...

Be careful about the suggestions of cleaning.

I recently returned a prestige vehicle that the valet had graciously offered to clean for me. I think the scent of the cleaning product was...
Apr 18, 20, 1:48 pm
Replies: 15
Views: 1,618
Posted By btonkid12345

Which location is this at? I would take the...

Which location is this at?

I would take the 5 series - especially if sport - then the 430, then the f pace, then the A220.
Apr 16, 20, 5:59 pm
Replies: 47
Views: 8,141
Posted By btonkid12345

Most rental car contracts limit unlimited mileage...

Most rental car contracts limit unlimited mileage - eg Hertz says that if you put more than 3,250 miles on a vehicle in a thirty day period, itís considered excessive wear and tear, and your ability...
Apr 15, 20, 8:00 pm
Replies: 119
Views: 19,321
Posted By btonkid12345

What is this post supposed to mean? That my story...

What is this post supposed to mean? That my story is a fable?

That I got really lucky with a great Manager?

or that you treat the employees quite differently/poorly, so your experience is...
Apr 15, 20, 7:25 pm
Replies: 9
Views: 997
Posted By btonkid12345

Iím confused by a few things the OP said - ...

Iím confused by a few things the OP said -

1.) Was the car not full at pickup? You said you only prepaid for 6 gallons. They usually give it to you full and you prepay for the whole tank, but no...
Apr 15, 20, 7:11 pm
Replies: 26
Views: 4,260
Posted By btonkid12345

Hertz is way cheaper than National, where I am. ...

Hertz is way cheaper than National, where I am.

Also, Hertz has been unofficially giving me FF points AND double the Hertz points for each rental.

Finally, Hertz generally has nice cars because...
Apr 15, 20, 8:16 am
Replies: 122
Views: 35,520
Posted By btonkid12345

https://www.flyertalk.com/forum/undefinedhttps://w...

https://www.flyertalk.com/forum/undefinedhttps://www.flyertalk.com/forum/undefinedhttps://www.flyertalk.com/forum/undefined

https://www.flyertalk.com/forum/undefinedI appreciate that - and your...
Apr 15, 20, 1:53 am
Replies: 122
Views: 35,520
Posted By btonkid12345

PC this morning - Multiple QX60s Multiple...

PC this morning -

Multiple QX60s
Multiple A220s
Multiple X3s (usually see X1s, if anything, on PC here)
Multiple Enclaves
Multiple Cadillacs (CTS and XTS)
5 series sport (NY plates)
2018 MB...
Apr 15, 20, 1:46 am
Replies: 119
Views: 19,321
Posted By btonkid12345

https://www.flyertalk.com/forum/undefined PC...

https://www.flyertalk.com/forum/undefined

PC selection varies based on the cars that are just returned combined with the Gold Manager on Duty.

I went to a location last night that, besides a...
Apr 12, 20, 11:22 pm
Replies: 1,608
Views: 233,632
Posted By btonkid12345

Yes, of course they are going to put you on...

Yes, of course they are going to put you on AMS-YVR if you misconnect. Then they wonít have to worry about paying you EC261.

There is zero chance of them putting you on an earlier BUD-AMS flight...
Apr 12, 20, 11:05 pm
Replies: 759
Views: 129,641
Posted By btonkid12345

Thats the catch 22. You canít apply for downgrade...

Thats the catch 22. You canít apply for downgrade compensation after the fact, but if the airline is claiming a mistake, it is unlikely they plan on paying compensation...
Apr 12, 20, 7:10 pm
Replies: 6
Views: 641
Posted By btonkid12345

Exactly - the Hertz and National app both let you...

Exactly - the Hertz and National app both let you do basic extensions and show you the price before confirming. Nice feature.

The National app shows you a price summary - but you can click on the...
Apr 11, 20, 8:38 pm
Replies: 1,608
Views: 233,632
Posted By btonkid12345

Actually, we all knew before. Myself and etiene...

Actually, we all knew before. Myself and etiene have commented - multiple times - over the last few pages, confirming that the fare rules must be followed - and for any ticket, changes before...
Apr 11, 20, 12:00 pm
Replies: 6
Views: 641
Posted By btonkid12345

Even if you had set the return time for the...

Even if you had set the return time for the night, and kept it until the following morning, you would have been fine without penalties for the exact reasons you state before.

Avis and National do...
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