Search: Posts Made By: stueys
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May 30, 18, 10:09 am
Replies: 13
Views: 4,500
Posted By stueys

Well BA came back this morning and had resolved...

Well BA came back this morning and had resolved my situation. I think my issue was resolved by a diligent agent continuing to pursue with exec club team after we had spoken, but my email to Alex was...
May 29, 18, 9:00 am
Replies: 13
Views: 4,500
Posted By stueys

More than likely, the only time I've ever emailed...

More than likely, the only time I've ever emailed the CEO was with Sky. And to be fair, I got an email a few days later from a special assistant to the CEO and a rapid and really effective...
May 29, 18, 8:37 am
Replies: 13
Views: 4,500
Posted By stueys

Contact Alex Cruz

Would anyone happen to know whether [email protected] is the correct email address? thx
Dec 14, 16, 2:14 am
Replies: 126
Views: 25,932
Posted By stueys

Gave up on the GGL events, my appetite to listen...

Gave up on the GGL events, my appetite to listen to platitudes that don't seem to translate into action is limited.

Though the first wing is a nice touch that will improve overall experience. I...
Nov 19, 16, 2:44 pm
Replies: 48
Views: 9,978
Posted By stueys

Complain so BA are aware that the current levels...

Complain so BA are aware that the current levels of service are poor. Then in the future don't fly BA, both food and service on AA are better across the atlantic currently.
Nov 16, 16, 3:37 am
Replies: 3,463
Views: 635,618
Posted By stueys

Sad, full support for the cablin crew on this...

Sad, full support for the cablin crew on this one, much as I instinctively dislike strike action.

Sadly BA are a classic example of today's company with a complete fixation on share price and...
Nov 16, 16, 3:28 am
Replies: 24
Views: 3,353
Posted By stueys

You're still flying BA? ;-) Agreed, the hit...

You're still flying BA? ;-)

Agreed, the hit and miss nature of the lounges is stunningly poor. I get that many of them are serviced but even so I would have expected BA to impose some sembalence...
Oct 16, 16, 2:16 am
Replies: 94
Views: 15,392
Posted By stueys

Anecdotal evidence is correct in my case

Anecdotal evidence is correct in my case
Oct 3, 16, 8:44 am
Replies: 127
Views: 23,208
Posted By stueys

It's actually a real shame, I've gone from having...

It's actually a real shame, I've gone from having deep BA brand loyality to being completely agnostic on where my cash goes. I've been GGL for a number of years yet this year I'm taking the best...
Sep 29, 16, 4:53 pm
Replies: 3,773
Views: 504,868
Posted By stueys

I think we all need to accept that BA stopped...

I think we all need to accept that BA stopped aiming to be a premium airline some time ago, it's been a steady detoriation over the last few years. The realization they've made is that they...
Sep 29, 16, 4:33 am
Replies: 3,773
Views: 504,868
Posted By stueys

To be honest, I don't really blame BA. I never...

To be honest, I don't really blame BA. I never eat the SH food (unless in CE) as the quality is low and it's not particularly appealing. I suspect lots of people do the same so the waste on those...
Sep 12, 16, 10:24 am
Replies: 5
Views: 830
Posted By stueys

Great, thanks for that

Great, thanks for that
Sep 12, 16, 9:34 am
Replies: 5
Views: 830
Posted By stueys

GGL CR

Quick question, does anyone know a way to raise a CR case to the GGL team without using the call centre?

Ideally I'd like to use the web contact form but actually direct it to a team that will...
Aug 31, 16, 4:01 pm
Replies: 109
Views: 26,790
Posted By stueys

Sfo is a great lounge purely due to the manager...

Sfo is a great lounge purely due to the manager there. Who's struggled with a cramped, crowded longe for some time, yet has managed with that and delivered a quality service. It's the continual...
Aug 31, 16, 3:48 pm
Replies: 55
Views: 11,052
Posted By stueys

Agreed. It's only first after all, why should...

Agreed. It's only first after all, why should everything work :rolleyes:
Jul 1, 16, 6:22 am
Replies: 9
Views: 1,961
Posted By stueys

GGL's don't see any SS action at LHR. Well this...

GGL's don't see any SS action at LHR. Well this one certainly hasn't anyway.
Mar 11, 16, 7:48 am
Replies: 12
Views: 1,356
Posted By stueys

Not tried it but I expect exactly this

Not tried it but I expect exactly this
Mar 11, 16, 7:01 am
Replies: 12
Views: 1,356
Posted By stueys

BA log missed returns, as it's the most common...

BA log missed returns, as it's the most common way to frig pricing. If you do it occasionally you are unlikely to have an issue, do it often and they will ask you to explain why.
Feb 3, 16, 11:30 am
Replies: 6
Views: 2,428
Posted By stueys

Hertz are chasing damage very hard at the moment,...

Hertz are chasing damage very hard at the moment, whether it's genuine or not. Always take photos and keep for one month.
Oct 16, 15, 9:25 am
Replies: 67
Views: 33,765
Posted By stueys

Indeed. Then we leap back onto BA and lose it...

Indeed. Then we leap back onto BA and lose it again :(
Jul 24, 15, 4:43 am
Replies: 601
Views: 73,795
Posted By stueys

I've been GGL for 3 years and never received...

I've been GGL for 3 years and never received anything like this...
May 26, 15, 7:13 am
Replies: 45
Views: 5,449
Posted By stueys

With the new AA hard product they give BA a very...

With the new AA hard product they give BA a very hard run for their money. Crew is comparable (you get good, bad and indifferent, though a good BA crew beats anyone on their day), food on AA is...
May 6, 15, 2:40 pm
Replies: 11
Views: 1,152
Posted By stueys

It may be the cynic in me but I'm seeing no real...

It may be the cynic in me but I'm seeing no real difference in availability, admittedly from my relatively cursory searches. I'm looking for two CW/f seats to nyc in September, I'm unable to get any...
May 1, 15, 7:52 pm
Replies: 188
Views: 26,067
Posted By stueys

If the changes actually improved availability,...

If the changes actually improved availability, then IMHO I was ok with it. But, from what I can determine, reward availability continues to be beyond pitiful which makes the changes just a complete...
Apr 20, 15, 12:06 pm
Replies: 227
Views: 29,088
Posted By stueys

I've been GGL for 3 years and was invited to my...

I've been GGL for 3 years and was invited to my first one last month...
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