Search: Posts Made By: josep
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Jul 27, 19, 12:27 pm
Replies: 65
Views: 6,484
Posted By josep

Well I have experienced this for the first time...

Well I have experienced this for the first time now, when the supervisor told me I could not take one of those emergency seats on the front row. I found it upsetting as the flight was delayed for 2...
Jul 27, 19, 9:08 am
Replies: 65
Views: 6,484
Posted By josep

Emergency seat once onboard - new policy?

On a flight to DXB, still on the ground with 1h30 of delay and seating on an emergency seat at the back (row 68).

I ask the supervisor if I can take a front row seat, which is empty, as I have a...
Mar 9, 19, 12:52 am
Replies: 2,879
Views: 228,728
Posted By josep

I had an ambassador with SPG back in time (till...

I had an ambassador with SPG back in time (till beginning of 2017). Now I have an ambassador too.
My old SPG ambassador was always on top of things, emailing me in advance when I had a booking, to...
Jan 29, 19, 12:53 pm
Replies: 455
Views: 34,459
Posted By josep

I just noticed my status changed to LTPPE...

I just noticed my status changed to LTPPE recently, both on the Website and App. It was Lifetime Platinum Elite the previous time I checked.
The Nights count is correct at 1,661.
But Platinum Years...
Dec 1, 18, 8:26 am
Replies: 28
Views: 1,475
Posted By josep

From a customer service point of view: is there...

From a customer service point of view: is there anything that works better now than before? Serious question. I continue to have high hopes, but so far, nothing seems better for me as a customer...
Nov 30, 18, 8:51 pm
Replies: 103
Views: 12,363
Posted By josep

I am continuing to experience less and less...

I am continuing to experience less and less frequency of greetings. In my last 8 long-haul flights, I have been 'welcomed' by the supervisor/purser only once.
Maybe I am very unlucky, or maybe this...
Nov 30, 18, 6:35 pm
Replies: 28
Views: 1,475
Posted By josep

I've had an ambassador for 6 months (as I had 250...

I've had an ambassador for 6 months (as I had 250 nights this year). In my case, I find the service mostly useless: I have not had any upgrades, I have not had any early check-ins guaranteed, the...
Nov 30, 18, 6:20 pm
Replies: 485
Views: 75,578
Posted By josep

I had 2 rooms on points and JW Marriott South...

I had 2 rooms on points and JW Marriott South Beach. Nice hotel overall, the lounge is very good, very nice pool.
Benefits as Platinum Premier Elite with Ambassador: I got free breakfast, and late...
Oct 9, 18, 11:42 am
Replies: 136
Views: 20,721
Posted By josep

As an update to my previous question, there is...

As an update to my previous question, there is now a website ( Your World Rewards (http://your-world-rewards.marriott.com/) ) that says that if Emirates Skywards & SPG accounts were linked before...
Sep 12, 18, 12:32 pm
Replies: 9
Views: 519
Posted By josep

Related question: My marriott app says I have 3...

Related question: My marriott app says I have 3 years of platinum, and 134 nights this year (which means I earned Platinum this year).
For lifetime purposes: does it mean I have 3 years + this year,...
Aug 29, 18, 3:28 pm
Replies: 161
Views: 14,883
Posted By josep

Same here: I got 270,000 points back in the last...

Same here: I got 270,000 points back in the last hour, from cancellations I did before Aug 21.
And... I also lost a certificate that I had on Aug 19.

They seem to be running a script: fixing...
Aug 23, 18, 3:36 pm
Replies: 13
Views: 690
Posted By josep

If the property is fully booked, I guess the only...

If the property is fully booked, I guess the only option is to wait until customer care can help... I did book a new room and cancel the old one (in that order) 3 days ago, in a similar situation,...
Aug 22, 18, 6:09 pm
Replies: 2,879
Views: 228,728
Posted By josep

Was wondering if someone can help on how to get...

Was wondering if someone can help on how to get the Ambassador level, specifically:

- Would 100+ nights and over $20K spend in 2017 with MR give an Ambassador for the rest of 2018, now that it has...
Aug 22, 18, 5:23 pm
Replies: 246
Views: 17,598
Posted By josep

With all due respect, this transition is a...

With all due respect, this transition is a disaster. Is Marriott doing 'live' updates on the production system without any previous testing? Otherwise I cannot understand the multiple changes on the...
Aug 20, 18, 3:41 am
Replies: 2,455
Views: 275,616
Posted By josep

It's so all confusing... another one of those...

It's so all confusing... another one of those questions: I have 30 nights with SPG pre-Aug 18 this year. And 6 years of Platinum.
Can I use my renewed SPG number in Marriott/Ritz properties to reach...
Aug 20, 18, 2:47 am
Replies: 218
Views: 22,484
Posted By josep

I have the same issue. Booking was done on...

I have the same issue. Booking was done on spg.com. Since Aug 18, the number of points required for the booking went down by 5k, so i booked a new room, and cancelled the old one. Points have not...
Aug 20, 18, 2:18 am
Replies: 2,879
Views: 228,728
Posted By josep

I used to have an ambassador in the old SPG...

I used to have an ambassador in the old SPG times, a couple of years ago, and I found it very very useful: since I had had the same ambassador for several years, she knew all my travel preferences,...
Aug 20, 18, 2:08 am
Replies: 317
Views: 29,306
Posted By josep

In my case, it looks like SPG is counting all my...

In my case, it looks like SPG is counting all my Platinum years correctly (6), however MR is not counting the current year: it gives me 3 years of Platinum, and I reached 100+ nights this year, which...
Aug 18, 18, 4:06 pm
Replies: 3,977
Views: 709,773
Posted By josep

I managed to login half an hour ago (not working...

I managed to login half an hour ago (not working anymore). I saw on the 'Overview' of my account that I have '3 years of Platinum'.
I qualified for Platinum first in Dec 2015, then in 2016, 2017,...
Aug 17, 18, 2:40 pm
Replies: 103
Views: 12,363
Posted By josep

Has the policy/procedure changed? I have noticed...

Has the policy/procedure changed? I have noticed that, in the last 4-6 months, I get much less frequently the personal greeting than before, about 50% of the times at most.
Before, I would say about...
Aug 17, 18, 12:48 pm
Replies: 136
Views: 20,721
Posted By josep

Any view on what happens to the Emirates & SPG...

Any view on what happens to the Emirates & SPG program after the merger with Marriott tomorrow?
Aug 3, 18, 5:43 am
Replies: 12
Views: 1,400
Posted By josep

Thank you - that's what I thought. J was also...

Thank you - that's what I thought. J was also fully booked, so I guess I would also be denied a seat.
I will try once more (with zero expectations, as my target flight is now less than 24 h away),...
Aug 3, 18, 3:23 am
Replies: 12
Views: 1,400
Posted By josep

Over the last 1.5 days I have tried to get an...

Over the last 1.5 days I have tried to get an economy seat on a sold-out flight using my seat guarantee (as a Platinum).
I had 3 half-an-hour calls to the customer center and 1 visit to the...
Jun 11, 18, 12:13 pm
Replies: 614
Views: 105,069
Posted By josep

Currently staying at the Prince Sakura on points...

Currently staying at the Prince Sakura on points (160K for 5 nights) and have enough data for a review.

Location
Prince Sakura is not in any of the hot spots of the city, but the Shinawaga JR...
Jun 3, 18, 10:56 am
Replies: 1,398
Views: 117,252
Posted By josep

Awesome! Then I should get LTPP, 4 years Plat...

Awesome! Then I should get LTPP, 4 years Plat with Marriott plus 6 years with SPG! Now I am happy. :-)
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