Pandion Experience
 

I have now had two roundtrips from TRD to LHR, one via OSL and one via CPH. And what a change there is... NONE. No special gretting or nothing at check in. I bought and ate one sandwich, paid with my co-branded mastercard on the way from TRD to OSL. In Oslo, had to ask in the lounge if it was any "paperbag" available. So I got a bag of 3 of today's papers.
Other than that it was just the same as EBG. No difference. I also on the way from CPH to TRD asked if there was such a thing as free BOB for EBP, the lady said "Nothing is free except coffe here.."

I also tried to get me and a freind(EBG) seated togehter to LHR from OSL, but they couldn't help us..

So It's no change and nothing really to desire in my opinion..

Not good... I have a very good contact that handles EBPs in Norway. Please PM me and I will give you his contact information. This needs to be fixed

No wonder, that a mere EBG can not get SAS to provide just half decent service when a top 1,000 customer gets zip. :rolleyes:

Only one way to handle this, vote with your feet.

IMHO, SAS Sweden has actually improved since last summer regarding recognition of EBP, seems a lot of pursers now do take a look at the manifest. A couple of days ago on swedish domestic (GOT-ARN) the purser didn´t even bother to look at my card but had obviously checked the manifest and I didn´t have to pay for me or my co-traveller (sandwich, coffee). CI at ARN typically says something in the line of "Oh, what a shiny card you have sir".
But still, they could do so much more, especially at gate and on board. Why on earth don´t they invite EBPs to board first?
I would be happy to join a meeting with EB to discuss this.

Could it be that SAS knows that they are loosing an ongoing battle and too proud to loose face (typical Scandinavian, I should know, I am one) by giving someone an extra treatment... After all the EBP holders are probably the travellers that keep SAS alive and its a shame that the employees don't recognise this. When they (ex SAS employees) are queuing up at the dole in 6-12 months time I hope they don't blame anyone else than themselves for not even trying to hold on to the elite SAS travellers...

It's not the money..
 

about having to pay for BOB or not. I just would like to know what the "practice" is. I would think they would know I'm a EBP from the passengers list and would welcome me and fix free stuff if I was entiteld to it. Now it all seems very Random, and as I said, when I asked directly they said it was no free BOB for nobody..

The lack of recognition on CPH-TRD might have been because it is a Wideroe flight, but it does not excuse anything. EBP should be treated weel on all SAS-brands.

I wish.. It was the same on the TRD-OSL flight with SAS.:rolleyes:

This settles it - im going for HON :D

Don't expect anything extra.
 

I'm sorry to hear that you have exactly the same experience as my self. But, after being a Pandion for more than 3 years, I know what to expect. SAS is not what it use to be :td:. If you get service above average, It's because the gate crew or the purser knows the meaning of customer service and satisfaction.
It's just to sad that a majority of the SAS employees doesn't :(

It just seems strange
 

that a company like SAS in practicallity will leave the implementation of a high profile program like Pandion to the "good will" of their Staff.. Then you'll get very inconsistent experience as a customer and that can't be what SAS aims for ??

Pandion Service
 

The title on SAS Pandion introduction book is "A world of care". A more proper title would have been "We don't care" :rolleyes:

Ahh, some light in the tunnel
 

I had the usual experience on my last trip. But there was an unusual event. From LHR to CPH the flight was full. Only one free C-class seat. I was seated in S class. Just before we pushed off the cabin boss comes down with the pass.list and asks if I'm me :-) and she asked me if I wouldn't like to sit up in the free C-class seat instead.
So beeing me, I asked her if it was OK to let my very pregnant Co-worker take that seat instead of me. (She was sitting next to me) And that was OK, so I had a very happy Co-worker.
That's the first I have seen of any special Pandion treatement from SAS. So it actually can happen. :-)

^ to the purser, ^ to you.