Warning: LH V books as SK U
Oct 7, 2008, 3:41 pm
#1
Original Poster
Join Date: Sep 2002
Location: Travelling the skies over Europe
Programs: Lufthansa Senator, Hilton Diamond VIP, Marriott Gold Elite, Hertz President's Circle
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Warning: LH V books as SK U
All,
General warning. Just had a weekend trip booked in LH V class for all segments. 3 LH segments and one SK code-share. All points posted towards EB as I want to requalify for EBG.
Well... bad news... LH V actually books into SK U when the flight is on SK metal. So I got a whooping 385 points on a OSL-FRA flight. The LH FRA-ATH flights on the other hand gets me a solid 1000 points per segment...
Very very disappointing. Penalized for flying SK... should have stayed on LH metal. Or maybe just booked W and ditched EB alltogether. Will anyways be M&M soon.
General warning. Just had a weekend trip booked in LH V class for all segments. 3 LH segments and one SK code-share. All points posted towards EB as I want to requalify for EBG.
Well... bad news... LH V actually books into SK U when the flight is on SK metal. So I got a whooping 385 points on a OSL-FRA flight. The LH FRA-ATH flights on the other hand gets me a solid 1000 points per segment...
Very very disappointing. Penalized for flying SK... should have stayed on LH metal. Or maybe just booked W and ditched EB alltogether. Will anyways be M&M soon.
Oct 8, 2008, 1:14 am
#4
Original Poster
Join Date: Sep 2002
Location: Travelling the skies over Europe
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Overall it is a rather nasty scam as this information is not put anywhere. Not sure when this became the case, but I am rather sure that it used to be totally safe to book LH V, and I didn't find anything on FT (but naturally, searching on booking classes is not really easy).
Oct 8, 2008, 3:42 am
#5
Join Date: Nov 2007
Location: EU
Programs: Many, most dormant...
Posts: 213
Overall it is a rather nasty scam as this information is not put anywhere. Not sure when this became the case, but I am rather sure that it used to be totally safe to book LH V, and I didn't find anything on FT (but naturally, searching on booking classes is not really easy).
I flew four segments on SK this week, the last being operated by LO in booking class Q (or was it H - anyway, 100% Eco), so both SK and LO flight numbers. I would have credited the flight to Eurobonus for 800+15% points whereas M&M would give me only 750. Then I realised that like with a similar KF flight operated by LO last week, I'd get only 600 points and no Silver bonus. I then ran to the check-in desk at CPH to change the FFP for the last leg to M&M...
Oct 9, 2008, 2:15 am
#6
Join Date: Aug 2005
Location: DCA
Programs: TK*G OZ*G AA Plat
Posts: 627
It's a sad state of affairs when this confusing system befuddles people like those on this forum, who are generally quite familiar with how FF systems work. It must be even worse for those who aren't experts. They should really clear this up, as it's definitely quite complicated and unclear for all.
Oct 9, 2008, 8:32 am
#7
Original Poster
Join Date: Sep 2002
Location: Travelling the skies over Europe
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It's a sad state of affairs when this confusing system befuddles people like those on this forum, who are generally quite familiar with how FF systems work. It must be even worse for those who aren't experts. They should really clear this up, as it's definitely quite complicated and unclear for all.
Oct 20, 2008, 5:51 am
#8
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,276
Let me get this straight? I now have booked 2 flights that are on OS metal but SK flight number. They are in Q and W. But these can translate to any booking class and possibly not award any miles at all? And no-one knows the logic behind how these translate? What an alliance...
Last edited by niksal; Oct 20, 2008 at 5:57 am
Oct 20, 2008, 8:54 am
#9
Join Date: Dec 2006
Location: Mostly EU & (SE)Asia
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Posts: 1,039
Actually I think it should be that miles should be awarded by operating carrier, however the class should remain the same as tkt-d. Eg. flight bought in LH V, op by SK, should be as SK V, LH S, op SK should be SK S for miles earning reasons. At least bmi DC does like this and it is in the rules. Sometimes indeed, to get it like this, one has to do retro-reg, as sometimes the mappings are U->W or whatever combinations, and thus has to claimed back later. I got for instance on SK flight, op by JK, booked in U, in the beginning W points, but then when I sent my ticket and showed that it was booked as U, then JK U points.
Oct 20, 2008, 1:54 pm
#11
Join Date: Sep 2004
Location: ARN
Posts: 2,321
The mapping of booking classes is something we will have to live with as each carrier have their needs, but it is extemely difficult to keep track of, even within the SK group. Example: I reserved a dirt chepat JK ticket online from the JK website. However I called SAS and asked them to ticket it as I couldn´t use Diners on the JK website. Ticket was one of the lowest JK booking classes: S. On the SK issued e-ticket receipt it says "S Economy Extra".
Oct 20, 2008, 5:23 pm
#12
Join Date: Feb 2007
Location: Umeċ, Sweden
Programs: TK*G, SK*S, HH Gold, Marriott Gold
Posts: 257
With the standard Bangkok retro-registration I think you will not have much success. But I have from time to time been able to get some extra points from SAS Customer Service when I have sent them a letter explaining the situation and that there was absolutely no way for me as a customer to know what booking class I was buying into.
Oct 21, 2008, 11:17 am
#13
Join Date: Oct 2002
Location: Vantaa, Finland
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Posts: 1,667
Nov 7, 2008, 12:43 am
#14
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
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I was booked in SK W and the OS boarding card showed class E. I emailed Eurobonus and asked if there is any point making a retro-claim, since the points have of course not shown up in my account. The answer was that since OS also has a booking class W, it will give me points according to W, i.e. 25%.
Nov 10, 2008, 3:31 pm
#15
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I was booked in SK W and the OS boarding card showed class E. I emailed Eurobonus and asked if there is any point making a retro-claim, since the points have of course not shown up in my account. The answer was that since OS also has a booking class W, it will give me points according to W, i.e. 25%.