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Wireless Internet onboard Scandinavian Airlines

Wireless Internet onboard Scandinavian Airlines

Old Nov 2, 03, 11:12 am
  #1  
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Join Date: Feb 2003
Location: Stockholm
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Wireless Internet onboard Scandinavian Airlines

To all potential wireless Internet onboard users,

Would appreciate any input/suggestions from road- warriors like yourselves regarding the new service we are introducing in the spring of next year.

Best regards,
Johan


Wireless Internet onboard Scandinavian Airlines
Scandinavian Airlines has signed a contract with Connexion by Boeing for
the installation of wireless broadband on board. Installation will begin
in February 2004 and the entire long-haul fleet will be equipped a year
later.

Many customers want to be available while traveling and/or be able to
work efficiently on board. All SAS passengers will be able to connect
their portable PCs or PDAs and use Internet online, including, for
example, streaming audio/video. Those who want to log on to their
company's intranet and send/receive e-mail with attachments via the
Internet will also be able to do so more securely.

"The Nordic region is one of the world's most IT-dense areas and the
ability to communicate easily from the air was high on our passengers'
list of priorities," says Jens Willumsen, who is responsible for Market
& Product Management at Scandinavian Airlines. "This is why we have been
working for a long time to achieve a complete solution that meets our
customers' demands."

http://www.waymaker.net/bitonline/20...40/wkr0001.doc
Johan1000 is offline  
Old Nov 5, 03, 5:51 am
  #2  
 
Join Date: Aug 2001
Location: Washington, D.C
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Great idea and would definitely use it if:

1) Price is reasonable say 30 euros.

2) Purchase of service receipts are provided.

3) Reliable and fast connection.
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Old Nov 5, 03, 1:01 pm
  #3  
 
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Don't charge for the service for passengers buying expensive fare buckets like C (obviously) Y and B. Don't charge more than $20-$30 for the rest.

Increase the pitch in Economy so that people can actually use their laptops. Or create special "internet zones" where the seats are locked so the #%#$%*%* % in front cannot recline.

Seriously, what's the point of providing the service if a passenger can't operate a computer? And 90% of your passengers are in these seats.......

[This message has been edited by gnaget (edited 11-05-2003).]
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Old Nov 5, 03, 1:17 pm
  #4  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gnaget:
Seriously, what's the point of providing the service if a passenger can't operate a computer? And 90% of your passengers are in these seats.......

[This message has been edited by gnaget (edited 11-05-2003).]
</font>
Maybe they wan´t us to use handheld PDA´s, they save on bandwidth
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Old Nov 9, 03, 6:27 am
  #5  
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Sherman and Co.
Totally agree with all of you;
1. The price will be reasonable, but not included in the ticket price. Purchase of service receipts...yes.
2. All passengers in all classes will have wireless access. This means no cables at all, if passenger carries two batteries (applicable in M-class, due to no PC Power), she/he can move around/work as freely as possible. Sure, M-class is not optimal for laptops...but like you say, other PDA-devices will be the norm in the future.
3. Fast connection...yes...most likely, depending on amount of simoultaneous users, approx. 300- 400 Kbps.

Johan


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Sherman:
Great idea and would definitely use it if:

1) Price is reasonable say 30 euros.

2) Purchase of service receipts are provided.

3) Reliable and fast connection.
</font>
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Old Nov 9, 03, 6:35 am
  #6  
 
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I read this in Expressen today Johan, can you confirm it? Btw are you working for the airline itself?

They said that the price would be between 200-280SEK. That you could also subscribe for a 6month or 12month connection(or maybe I should say connexion).

I am looking forward to test this onboard a SK flight in 2004.
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Old Nov 9, 03, 7:05 am
  #7  
 
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I hope it will be possible to buy this service with EB points. I mentioned this as a wish in the ongoing survey about Euro Bonus
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Old Nov 10, 03, 2:12 am
  #8  
 
Join Date: Aug 2001
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Obviously you should be awarded EB points for buying the service.
Sherman is offline  
Old Nov 12, 03, 3:04 pm
  #9  
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Thank you for your input.
That is correct...proudly serving our customers as well as the company.

We are not planning any trial, we have been working for some time on finding a solution that will meet our customers need, i.e. corporate intranet access/VPN connectivity for as many as up to 50-100 simultanoues users, with a speed that closely resembles our passengers daily experience @ the office/home.

Regarding payment-option with EB points, we will be looking at this option later on.

Cheers!
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Old Nov 13, 03, 12:23 am
  #10  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Johan1000:
[B]Regarding payment-option with EB points, we will be looking at this option later on.
B]</font>
What a diplomatic answer I reallty hope it won´t take too long.

BTW, what will be the maximum speed in the very best of conditions? I guess it will be some kind of satellite uplink, so let´s forget about playing games

Offering VPN pass-through is a really good move IMO, it will allow us to connect to our corporate networks
I hope there will be some kind of encryption on the 'local' WLAN as well!
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Old Nov 14, 03, 12:53 am
  #11  
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Gustaf,
In the best of conditions....i.e. no other aircraft in the region using the same transponder...no other users onboard..then there is 20 Mbps to the aircraft, and 1,5 Mbps downstream.
Encryption...yes...same security conditions as in most hotspots on the ground.
Brgds, Johan


[This message has been edited by Johan1000 (edited Nov 13, 2003).]
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Old Nov 14, 03, 1:32 am
  #12  
 
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Sounds good, but I have a question. You only have 10 (soon 11) Airbuses to install this in. Why does it have to take a whole year to get it done? I think offering it fleet-wide (for long-haul) would be a much stronger selling argument than it "being available on select aircraft."

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Old Nov 14, 03, 2:22 am
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Johan1000:
Encryption...yes...same security conditions as in most hotspots on the ground.</font>
Well, that makes me nervous since most hotspots ain´t encrypted at all. Like Telia HomeRun that I use at ARN and on selected hotels, zero encryption which creates a perfect place for hackers who want´s to tap traffic. This is a big security concerne especially at ARN where alot of people log in to their SAS onlin account thru WLAN.

I hope SAS will use atleast some 64bit WEP onboard.
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Old Nov 14, 03, 12:59 pm
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Hagbard Viking,
Sure, would also want it done yesterday, but due to the fact that we need to keep the aircraft flying (only way to make money for an airline)...we start installing 2 aircraft during the winter- period. When the summer-schedule starts we need all aircraft to be airborne...serving our customers. We then continue the installation during next winter-schedule. Cheers Johan

ps: regarding encryption...there definitly will be encryption...i.e. as long as you use a VPN connection.

Regarding Telia HomeRun, I will not comment on behalf of them...but believe the same conditions are there, i.e. as long as you use some kind of VPN connection, you are safe.

[This message has been edited by Johan1000 (edited Nov 14, 2003).]

[This message has been edited by Johan1000 (edited Nov 16, 2003).]
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Old Dec 24, 03, 4:52 am
  #15  
 
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Plans still going for february? Does this mean the first 340 will be ready in feb?

Hoping to get it in mid feb on CPH-SEA
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