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Well done so far SAS! (SK945, 25th Feb)

Well done so far SAS! (SK945, 25th Feb)

Old Feb 25, 06, 7:54 am
  #1  
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Well done so far SAS! (SK945, 25th Feb)

I am the one who is actually complaining all the time about SAS and service. This time I must say that so far I have seen all the reasons why I have been flying with SAS.

I am currently on board in SK945 and this has been quite a smooth trip so far. Everything is going as planned. Yeah, I got an op-up to C but what happens inside C is the actual story here.

In the past, I have been a little bit disappointed on SAS C-class service - it is good but it feels like they could do more. Something was missing. Today, nothing is missing. The crew is fantastic! Very helpful, always ready to make sure that you have everything you want, even when you do not need anything. They are happy and seem to enjoy their jobs. Absolutely fantastic crew. This single flight could convince me back to pro-SAS group.

Edit: now they went through C-class distributing ice cream! Oh yes ... who cares about P-class any longer - we have ice cream in intercontinental C-class!! Oh yes, SAS, I will forgive you everything you did last year. Oh, one thing, please change current gin brand to Bombay Sapphire. Thank you!

Last edited by miikka; Feb 25, 06 at 8:25 am Reason: Added the ice cream ...
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Old Feb 25, 06, 9:31 am
  #2  
 
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Glad to hear you enjoy your flight! Unfortunately not all flight crews seems happy about their work these days.
As you now get ice cream it means you have had a lot of Sauternes which explain partly the happy spirit in your post
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Old Feb 25, 06, 9:41 am
  #3  
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Originally Posted by SK_RSJ
Glad to hear you enjoy your flight! Unfortunately not all flight crews seems happy about their work these days.
As you now get ice cream it means you have had a lot of Sauternes which explain partly the happy spirit in your post
I checked if they know whether ice cream is just a trial or permanent addition to the service concept. They didn't know but offered me another ice cream because there was plenty of ice creams left.

At the moment, after plenty of gin&tonics and glasses of champagne, I am pretty happy with SAS. Who cares about P-class, it is just a way to get into SAS hub before the intercontinental flight. Hmmm, maybe I should get more ice cream.
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Old Feb 25, 06, 9:47 am
  #4  
 
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I have had ice cream on both ARN-EWR and ARN-ORD several times before... it is a nice treat and I would definately call it a permanent service? Do enjoy it...
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Old Feb 25, 06, 9:50 am
  #5  
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Originally Posted by SK_RSJ
I have had ice cream on both ARN-EWR and ARN-ORD several times before... it is a nice treat and I would definately call it a permanent service? Do enjoy it...
Oh good! I haven't ever seen it before but my last longhaul SK flight was last September.

Oh - and I am enjoying
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Old Feb 25, 06, 10:09 am
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How did you get your op-up? And what does that mean exactly?? I am psyched they have ice cream... will be on SK EWR to CPH in June. Thanks.
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Old Feb 25, 06, 10:19 am
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Originally Posted by ITALady
How did you get your op-up? And what does that mean exactly?? I am psyched they have ice cream... will be on SK EWR to CPH in June. Thanks.
This particular flight is completely full (even business class is full now). It has been showing zero in all possible fare classes for past two days. I booked Economy Extra and I was put onto waitlist for a half day. After I was cleared from the waitlist, SAS informed my travel agency that the ticket must be written immediately and not day before departure as usual.

At the airport my co-worker presented her boarding pass to the GA and the machine just printed the new seat. Same happened to me. Our PNRs are linked to each other and our upgrade was based on the fact that they needed some room in Economy Extra and moved us into Business as I am EBG. Just pure luck (and direct flight with LH had quite much open seats but schedule was completely wrong for us).

I do not know the Tommy op-up voice and I probably will not learn it. I will use points if I do not travel in C and there is no op-up and if I really want to be in C. We shall see when I am flying back home, currently there is some free space again on that flight.

Last edited by miikka; Feb 25, 06 at 10:21 am Reason: Op-up voice
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Old Feb 26, 06, 8:48 pm
  #8  
 
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Originally Posted by miikka
I checked if they know whether ice cream is just a trial or permanent addition to the service concept. They didn't know but offered me another ice cream because there was plenty of ice creams left.

Hmmm, maybe I should get more ice cream.
Compare that to my UA C experience when awaken by a discussion between the passenger behind me and the FA as to whether he could have some ice cream...'now'. Her reply was 'but sir, you had cheese for desert'. This followed what was very rushed meal service with them pushing coffee while I was still working on the salad.

It used to be natural that dessert was served to those that wished after a port and cheese in F/C. DL still did it like that up until they left ARN. I wonder if that as well has changed when they went to C on TAs instead of just F/Y.

The ice cream on UA was served a little more elegantly as desert but the SK ice cream was a great 'snack' served at just that right moment. The passenger next to me flat out asked for more ice cream after enjoying the first one and it arrived within a minute. They did a candy round on those C flights last year when they did not serve ice cream even though you could just pop back to buffet for candy naturaly.

I understand their rush a little on an eastbound so passengers can get to sleep but I really dont appreciate it on westbound TAs and that is another thing I like with SK.

My 2 US flights last month had rushed service as well but a little better in C. Didnt see a FA for about 4 hours on the westbound in economy although little better in C, but 100% miles for W fare was nice.
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Old Feb 27, 06, 1:39 am
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the ice cream thing is definately permanent I have had it multiple times on EWR, ORD, IAD and SEA runs - also in Y (Economy Plus).
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Old Feb 27, 06, 8:24 am
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I have memories of icecream on ARN - ORD in basic economy even. This was back in 2004.
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Old Feb 27, 06, 9:51 am
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Originally Posted by kjsaw
I have memories of icecream on ARN - ORD in basic economy even. This was back in 2004.
You sure???? NEVER happened to me for sure...
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Old Feb 27, 06, 10:19 am
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Originally Posted by SK_RSJ
You sure???? NEVER happened to me for sure...
Yeah i think so. Maybe i was in econ extra, my last record of flying SK to the US was october 2004 and i have not been back since. My trip before that was in C with BA, and that was in october 2001. (A large gap there). Everything before that was with DL in cattle class, of which I have only memories of awful pitch made worse by seat back extra loading from the passenger in front of me (This has happened on every segment I have flown with delta when they still flew ARN-JFK).

On a tangent, anyone got experience with CO on ARN -EWR? I have never been on a 757, and am not looking forward to it. Think i can get an EBG status match to one pass and hope for an opup?
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Old Feb 27, 06, 11:04 am
  #13  
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Great to read somthing positive every once in a while.. The icecream has been in C and Y for a long time now, they serve it between meals.

But I think we can all agree that the mood of the crew has a lot to do with how the experience is going to be..

I have had 4 SAS intercontinental flights the last month, the flights have all been great. Just waiting for my first "new" 340 flight.

I have gotten a lot of feedback from SAS personell I know that the times for employees of SAS International is very rough these days. They are talking about cancelling Seattle again, but they are changing their mind again and people I know in SAS USA are quitting now, 2 of the girls I know are joining LH in Chicago and at Newark...

Lasse Lindgren & his guys need to make up their mind and get a lot better informing both employees and customers.

If they do, all flights will be as enjoyable as Miikkas!
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Old Feb 27, 06, 7:58 pm
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Originally Posted by kjsaw
DL in cattle class, of which I have only memories of awful pitch

On a tangent, anyone got experience with CO on ARN -EWR? I have never been on a 757, and am not looking forward to it. Think i can get an EBG status match to one pass and hope for an opup?
The 767(763) DL route to ATL has 32pitch in Y making it the same as SK but of course is only of interest if conecting to southern or western USA. Would be good in winter as I recall my last DL to ARN in F when all the florida connections did not make it due to weather and the aircraft traveled to ARN with 2 in F and 6 in Y along with at least 8 FAs. DL had quite a few of those former PA(pan Am) FAs that were somewhat industry legends.

The problem with status on SkyTeam on US routes is that there are so many of them and the 757 only has 16 seats in F. When you put all the CO, DL and NW elites together that is quite a crowd. On my last IAH to LGW there must have been 80% elites and they bumped over 30 pax for example. That was on a 777 at least with 48 Business F seats. Even getting an aisle on the 757 can be tough with the 3/3 configuration.

While I loved the 757 back in the 80s when EA added them I am not nearly as fond of them longer and definately not for TAs. That said I do like all the added competition and hope it keeps SK on their toes.
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Old Feb 27, 06, 8:46 pm
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Originally Posted by kjsaw
On a tangent, anyone got experience with CO on ARN -EWR? I have never been on a 757, and am not looking forward to it. Think i can get an EBG status match to one pass and hope for an opup?
CO gives out status matches easily, but they are not great with op-ups on long-haul flights, especially not on long-range equipped 757s. Fax over a copy of your card and maybe a statement of your SK activitiy -- even that may not be necessary/advisable -- and CO generally will give ARN-area flyers "one-time" status matches if Sweden-Americas (N/S) appear to them to be in play.
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