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JOIN IN: Letter to SAS - Suggesting an Improved Economy Class Product

JOIN IN: Letter to SAS - Suggesting an Improved Economy Class Product

Old Jun 19, 05, 2:31 pm
  #16  
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Dec 2004
Location: Sacramento
Posts: 7,317
Originally Posted by dodgeflyer
Has anyone received a reply. Even a "thank you for your request, we will handle your e-mail as soon as possible." I have't received anything which is weird, they usually send something like that.
Nope, nothing
tommy777 is offline  
Old Jun 19, 05, 3:03 pm
  #17  
 
Join Date: May 2003
Location: Göteborg,Sweden
Programs: SK EBG, LH SEN.
Posts: 637
mail sent to [email protected]...

Great work. !!
A-340 GOT is offline  
Old Jun 20, 05, 1:35 am
  #18  
 
Join Date: Jun 2005
Location: Stockholm, Sweden
Programs: SK*G, PC Plat Amb, Hertz #1 Gold
Posts: 1,874
Delivery notification

Thank you for contacting SAS Customer Relations Sweden. Your points of view are important to us. Presently, many customers wish to get in contact with us. Our reply to you can therefore take approximately four weeks. We will do our best to answer your mail as soon as possible.

Sincerely yours

SAS Scandinavian Airlines Sverige AB
Customer Relations
Bjornstrom is offline  
Old Jun 20, 05, 1:43 am
  #19  
 
Join Date: Jan 2003
Location: HEL
Programs: Used to be TK gold but left due to their corruption and state-tied politics
Posts: 4,160
Originally Posted by Bjornstrom
Delivery notification

Thank you for contacting SAS Customer Relations Sweden. Your points of view are important to us. Presently, many customers wish to get in contact with us. Our reply to you can therefore take approximately four weeks. We will do our best to answer your mail as soon as possible.

Sincerely yours

SAS Scandinavian Airlines Sverige AB
Customer Relations
Wow, they're aiming for KLM-times!
Gnopps is offline  
Old Jun 20, 05, 4:30 am
  #20  
 
Join Date: Mar 2005
Location: HHQ
Programs: EBG
Posts: 41
Nice work Lars. I emailed the letter to [email protected] today.
xkkpafi is offline  
Old Jun 20, 05, 4:35 am
  #21  
 
Join Date: Dec 2004
Location: Stockholm SE
Programs: SK*Gold (EBD)
Posts: 48
I have also sent an email to SAS.

Travelled with them this morning, ARN - LHR. Awful.
ScandinavianUK is offline  
Old Jun 20, 05, 7:02 am
  #22  
obi
 
Join Date: Jun 2005
Programs: SAS EBG, Hertz PC
Posts: 8
reply from SAS

Got this reply today, someone actually reads emails at SAS, will be interesting to see if there are any effects of the emails.

---

Vi har mottatt din henvendelse.

Tusen takk for at du ikke bare er flittig bruker av SAS, men at du også bruker tid på å gi nyttig tilbakemelding og kommer med forslag til forbedringer. Det er flott av våre frekvente kunder å engasjere seg, og jeg er glad for at du er en av dem.

Dine innspill er videresendt den ansvarlige avdeling, til informasjon og til etterretning.

Ha en god sommer og velkommen skal du være om bord til SAS Braathens!


Med vennlig hilsen

Else Nordhagen
Supervisor
Customer Relations
SAS Braathens AS
Phone: +47 64 81 77 00
Fax: +47 64 81 78 77
www.sasbraathens.no
obi is offline  
Old Jun 21, 05, 3:11 am
  #23  
 
Join Date: Feb 2004
Posts: 1,935
Seems like the Braathens people are doing the better job on the reply. Got mine today:

Kære Kunde

Tak for din e-mail.
Vi ser på sagen og vender derefter tilbage.

Med venlig hilsen

SAS SCANDINAVIAN AIRLINES
Customer Relations

E-mail: [email protected]
Web: www.sas.dk

*** svar venligst ikke på denne mail***
FT Guest xyzpdq is offline  
Old Jun 21, 05, 3:21 am
  #24  
 
Join Date: Feb 2004
Posts: 1,935
Status

As of Friday June 28, 9.20 GMT, the following 32 have sent the mail/letter to SAS:

larsll (thanks for driving this)
svalheimk
tommy777
SK_RSJ
dodgeflyer
leonids
ranskis
PappaG
OSLflyer
obi
Bjornstrom
OFFlyer
Point_Chaser
A-340 GOT
xkkpafi
ScandinavianUK
jobi
etikett
Buster CT1K
ganget
FlyingFinn
psollitt
YHM
galaba
jacob_m
Kevin Crew
Balflyer
Silferlood
morradi
guttrom
Cathy257
deafflyer



Updated to reflect latest additions

Last edited by FT Guest xyzpdq; Jun 28, 05 at 3:19 am
FT Guest xyzpdq is offline  
Old Jun 21, 05, 9:26 am
  #25  
 
Join Date: Aug 2003
Posts: 222
Sent it as well...
jobi is offline  
Old Jun 21, 05, 11:43 am
  #26  
 
Join Date: Dec 2003
Location: Stockholm, Stockholm, Sweden
Programs: SAS EBG
Posts: 8
Sent it by e-mail.
etikett is offline  
Old Jun 21, 05, 3:08 pm
  #27  
 
Join Date: Jul 2001
Location: ORD/NYC
Programs: AS MVP 75K; UA Plat MM; Hyatt Globalist; Starwood, Marriott, Hilton Gold.
Posts: 5,181
Just emailed.
Buster CT1K is offline  
Old Jun 21, 05, 7:02 pm
  #28  
 
Join Date: Aug 2002
Location: TYO
Programs: UA 1K
Posts: 6,829
I emailed as well about a week ago. Not sure if they care what a UA *G has to say. I also offered my EBB account where I collect my Thai C class miles and Avis rentals!
gnaget is offline  
Old Jun 22, 05, 12:30 am
  #29  
 
Join Date: Jan 2003
Location: HEL
Programs: Used to be TK gold but left due to their corruption and state-tied politics
Posts: 4,160
- - -

Last edited by PappaG; Jun 22, 05 at 1:55 am
Gnopps is offline  
Old Jun 22, 05, 1:33 am
  #30  
 
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,658
E-mailed this as well.

Hope something good will come out of this.
FlyingFinn is offline  

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