Thanks. Fassy’s last reply gave me the confidence to give them a call today. They were very confident that it would be fine, and it was, so all good. It was indeed sent to back office to be reissued which they did after a couple of hours. They took the payment of the rebooking fee and the points were not touched. I got to the Business level of Fly Premium before booking this trip. They convincingly claimed that there is no priority cue (unless it was for same-day travel), and that he could not speed it up. He said he did not know of any ticketing deadline but that could take until tomorrow to be issued.

My main concern was that they would somehow mess up the outbound business ticket but that was not touched - except for new ticket numbers.

I also don’t know if I maybe ought be to able to do this online myself? However, I have been completely unable to see or book award ticket at all for several days now so did not want to risk it. I have to check availability when logged out and then call to book. Same issue on several computers, browsers and the app. Extremely annoying. Don’t know if it is just me?

Ah, I see now that there is a thread on this issue. That seems to be what I’m experiencing.

Login experience also seems to get worse each week. They must be losing so many bookings to avoid some bots or whatever.

I regularly do what you have done here - booking the hughest class of ticket available and then monitor for new availability. It has always worked.

I have always had to give them a call to make the change (it just hasn't work for me when I have tried to do it via the website), but I always get a payment link and once paid, it gets sorted within a few hours.

The strangest thing I had happen was my travel to Tokyo ealier this year, where they made a change and then I was unable to see my ticket on the website (but it was there in the system). SAS CSR said it was a bug, but SAS IT refused to look into it because they couldn't replicate the problem with other customers.

I always HUCA (Hang Up, Call/Chat Again) if I don't get an answer that makes sense.

Is it also possible to call and rebook a long haul to C (for instance) and then keep a domestic feeder in Y (if C is not available for that)?

I would panic and assume I would not get to fly. My experience (flying BA) with inconsistencies between what agents can see and what I can see online is not good..

There absolutely is - both a priority queue and of course a ticketing deadline. Changed a flight some weeks back, and the agent told me exactly when the tickets needed to be issued and that it could get close, so she would put it in the priority queue to be issued the same day as the ticketing deadline was next morning like 11am or so and she wasn't sure they would get to it with the normal queue by hthen. And it was for travel weeks in the future...

I'm sure you are right - it makes much more sense also. I was just surprised. The guy I talked to (Gold Support) was very friendly and helpful and seemed to know what he was doing. And he really sounded as he did not know anything about it. I can understand that they may want to keep the existence of a priority queue secret but not telling me the issuing deadline, if he knew, makes little sense. Anyways, this has been extremely helpful and I am now in PE rather than Y with the whole family from ICN to CPH - so that is great.