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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   SAS | EuroBonus (https://www.flyertalk.com/forum/sas-eurobonus-499/)
-   -   Problems crediting TAP flights to EB (https://www.flyertalk.com/forum/sas-eurobonus/2110386-problems-crediting-tap-flights-eb.html)

tgj1974 Apr 5, 2023 8:38 am
I had d-class credit in 3 days last week.

Nick Art Apr 7, 2023 12:12 pm
Originally Posted by Nick Art (Post 35145348)
Maybe a positive experience from my side: Travelled AGP-LIS-TFS and miles credited within one day to my account.
As for the bad news: However, for my two travel companions they were not. Fingers crossed the retro credit will work!
Quick update here: Both of the retro credits failed (for both flights and both pax), stating that the points had been claimed through a different program already (unlikely given only the EB was ever associated...). I guess I'll write an E-Mail... Considering I got my points with no issues I hope it won't be too difficult to convince them to credit the points.

gojko88 Apr 24, 2023 3:05 pm
Originally Posted by gojko88 (Post 35143918)
I've just run into the same problem. MXP-LIS-SFO and back, all in J. Three segments credited correctly, one (SFO-LIS) didn't. Retroclaim via form a failure, first attempt via email also a failure. I have now sent the e-ticket, the booking confirmation email and a copy of the boarding pass to the appropriate department - let's see what comes of it.
Update on my end as well - flight still not credited after a month, Eurobonus replied this morning that they are waiting for TAP to verify that I was indeed on the flight. Complete shambles.

gojko88 May 17, 2023 10:58 am
Another update - after I wrote to Eurobonus last night again, the flight and the points magically appeared in my account this morning. Either they couldn't bother anymore with waiting for TP to respond, or TP did in fact respond and no one realised until I wrote back.

In any case, case closed, almost two months since the flight itself.


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