Swedish Consumer Agency opens investigation in SAS post-strike
#91
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
#92
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Diamond (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 17,983
#94
Join Date: Jul 2005
Location: 39000ft
Posts: 764
Another update for a second request: Submitted 29/July and got a response today that they wil transfer the money (again, only EU261).
#95
Join Date: Sep 2022
Programs: EB Skräpmetall, AY Nobody
Posts: 30
As a data point: We filed our claim on July 21, and SAS finally bothered to reply three and a half months later, on November 11. They are compensating the more than 4 hour delay with EUR 600 per passenger according to EU261/2004...but I still have a bone to pick with them.
SAS asked for our bank account details yet again, although I believe they had already been provided with this information. With the first e-mail they only promised to cover a sum that matches our costs of dining in Copenhagen we were stuck in there. No word about covering the three nights of hotel accommodation, so I had to e-mail them back. I wonder if this is some kind of a delay tactic to try to have people miss on compensation they are entitled to?
Although I again mentioned about compensation for downgrading us, they didn't even acknowledge it. I have already filed a complaint with the Danish authorities, but I wonder if it is worth my while taking SAS to a small claims court should they continue to refuse compensation for a Premium Economy => Economy downgrade. Article 10 in EU261/2004 that deals with downgrades doesn't really mention any specifics.
SAS asked for our bank account details yet again, although I believe they had already been provided with this information. With the first e-mail they only promised to cover a sum that matches our costs of dining in Copenhagen we were stuck in there. No word about covering the three nights of hotel accommodation, so I had to e-mail them back. I wonder if this is some kind of a delay tactic to try to have people miss on compensation they are entitled to?
Although I again mentioned about compensation for downgrading us, they didn't even acknowledge it. I have already filed a complaint with the Danish authorities, but I wonder if it is worth my while taking SAS to a small claims court should they continue to refuse compensation for a Premium Economy => Economy downgrade. Article 10 in EU261/2004 that deals with downgrades doesn't really mention any specifics.
#96
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,715
We also got our compensation too. They also didn't pay everything we asked to be compensated. I have already replied and haven't heard from them since.
The problem with small claims court is that you would need a lawyer to file the claim and the cost might exceed what you tried to claim.
The problem with small claims court is that you would need a lawyer to file the claim and the cost might exceed what you tried to claim.