tr3k

Not seeing why all the hate on Sweden. Where is it different? That's been my experience in the US for years (but esp. so "since covid" - that gave everyone a license to do as they please with impunity).

Appliance repair - "between 1pm and 6pm", emergency plumbing call - "will arrive within 2 hours" (actually arrived after 6 hours and took substantial pressure to get that), Walmart delivery "by 8pm today", time passes, no notice, then "looks like your delivery is late, may be tomorrow".

And don't get me started on other countries, esp. those further south.

GUWonder

It’s not “hate on Sweden” in JR67’s comment. A lot of Swedes don’t have the whole work day to hang out at a home to let in the goods and installers without it coming at a cost in some way or another; and just because it’s tolerated by most doesn’t necessarily make it acceptable and good for most.

I just had BestBuy deliveries done in the US while also having Elgiganten ones done in Sweden. In the US, the delivery window was narrower and updates were better, but they came later in the day for installation. In Sweden, the delivery window was the whole common work day but they came earlier in the day anyway but Moviator (or whatever elgiganten used) didn’t provide any updates until the very last minute. Not much difference and it’s YMMV based on the specifics, but I find it better somewhat in the US in this regard.

nacho

Yeah that's pretty standard. Some shops in DK including Ikea is trying to milk $ like this: you can pick the delivery time frame from 4h,6h,9h or 13h and also during weekend too. The cheapest is weekday a week ahead and from 8-21 and the price goes up and you pay the most if you want 4h window during weekends.

I was at a Sears some years ago and someone wanted to buy a washing machine and they said they can delivery it the day after at a particular time. I couldn't believe my ears.

No one has a whole day to hang to wait for delivery people. How fast did you get your stuff from Elgiganten? I waited almost a month for my Miele appliances to be delivered.

FlyingMoose

Or, "Your driver is there in 7 minutes." - Clock hits 23:00. "Unfortunately we could not deliver today and we'll try again tomorrow". - Same route, still not delivered. Had to curse at the driver on day 3 to get it.

I think an increasing amount of Swedes does have all day to hang out at home to let the goods and installers in.

nacho

The first incident sounded like sitting on a flight couldn't depart due to staff reaching maximum duty hours.

What we got very often from delivery people while we were living in Sweden: "We only drive to your town once a week, so we can't deliver the thing tomorrow, the earliest maybe 3 days from now or a week later". I didn't live in Norrland, I lived 50km from Malmo.

It's even a luxury that they deliver to my door, once I had to drive to Malmo to fetch 2 tyres! Lesson learned, ordered from Germany if possible as DPD delivers them to my door.

I gave up on this a while ago and minimize what I needed to order.

A lot of people who are doing office work are flexible, and WFM makes it easier to wait for deliveries and installation.

FlyingMoose

Swedish businesses are growing more sensitive to reviews due to hefty competition, I found that it is helpful to be critical in public reviews. Alternatively use large American platforms like Amazon that always deliver to your house and really fast even with stuff like Airmee.

GUWonder

Higher income office workers have more flexibility on average than lower income office workers. And most workers in Sweden definitely don't have all day to hang out at home and wait for a delivery without it eating into their vacation time or even bank account in some way or another.

Speaking of WFH, does SAS have any contact center employees working from home nowadays? If SAS did that and offered "surge pricing" for remote customer service handling workers, it may improve response times -- although who knows about what it would do with the quality of the responses.

nacho

There's always a way to squeeze a day off once in a while like child first sick day etc.

I'm still waiting for a quality response from SAS.

GUWonder

At least for some people, any VAB/child sickness “paid leave” day at this time is something that means a decrease in their household income; and that’s something a lot of people really can’t or don’t want to afford at this time of increased costs for so much.

Maybe SK is hesitant to staff up Scandinavian customer service staffing in the run-up to an anticipated recession for reasons related to the costs of employment termination for non-probationary period employees, but nothing stops them from doing something better in this regard.

livious

Finally a data point! Just received an email from SAS that they will pay the following compensation for the cancellation on our inbound flght:
1200€ (two pax) EU 261 comp
Extra travel costs to aiport

Should be paid in 8-9 business days. The claim on the outbound is still open, but that gives me hope as I filed them both on July 25th. Was pleasantly surprised to see that the EU261 was given without discussion, even though I know the courts rules in 2019 that SAS was still responsible.

nacho

When did you file the claim? Haven't heard a word from them and it has been almost 2 months now.

livious

Filed 2 claims on July 25th, heard back on only one. To be honest, I thought it would take longer….but there is hope now

nacho

That's fast! I filed ours (3 PNRs) on the 20th July and still haven't heard back from them at all. Our claims are with bigger amounts because of an extra night at YYZ (for Mr and the kids). My claim is complicated as I couldn't board due to MS crazy requirements regarding name and SAS customer service wasn't reachable.

I did a chat to check on the progress and this time they said they can't see anything. She said it takes 12-16 weeks vs. last time 6-8 weeks.

FlyingMoose

It sounds like SAS is still buys digging themselves out of the hole from the last strike, just in time for unions to have them dig a new one as soon as that concludes with the next strike. Have to love socialist Europe.

BigEdInVancouver

You must now buy a lotto ticket because the gods are smiling on you.

Seriously now, like Nacho, I have been waiting for some sort of update (besides my little "ticket number") since my filing on July 19 for a reimbursement.

I strikes me now that I did not request EU261 compensation (for multi-day delay) in my reimbursement request. Does anyone know if that is a separate process?