SAS strike from 4 July 2022 [and related Discussions]
Jul 18, 2022, 6:31 am
#316
Join Date: Jul 2004
Location: ORD-SXM-VNO
Programs: LH Senator, HHonors Diamond, IHG Diamond Ambassador, Marriott Platinum, Radisson Premium
Posts: 152
Exactly! Or supposedly a passenger still can call SAS to be rebooked on other airlines..
Jul 18, 2022, 7:11 am
#317
Join Date: Dec 2008
Posts: 324
Jul 18, 2022, 8:10 am
#318
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
Does anyone have any experience for EU comp for downgrades on award flights? SAS is trying to force us to take a Y ticket on Finn Air as opposed to a C class award ticket on a *A partner. We have found availability, but they are simply refusing to book us in C. I see the EU rules and how they apply to a cash ticket, but am specifically curious how EU comp would apply to a ticket booked with points and an AMEX 2-4-1 as it would be hard to calculate what we "paid".
Edit: We were disconnected while the agent was finalizing our ticket, but HUCA brought us to an agent that could suddenly find C class award tickets via IST and we escaped having to fly Y class with HEL with Finn Air. As another data point, the kids cash ticket (ORD-CPH-ARN-MMX) was rebooked to ORD-HEL-CPH on Finn Air as the agents were willing to change the destination to simplify things.
Edit: We were disconnected while the agent was finalizing our ticket, but HUCA brought us to an agent that could suddenly find C class award tickets via IST and we escaped having to fly Y class with HEL with Finn Air. As another data point, the kids cash ticket (ORD-CPH-ARN-MMX) was rebooked to ORD-HEL-CPH on Finn Air as the agents were willing to change the destination to simplify things.
Last edited by livious; Jul 18, 2022 at 8:47 am
Jul 18, 2022, 8:38 am
#319
Join Date: Mar 2005
Location: KSU (Kristiansund N, Norway)
Programs: SAS EBD/ *G
Posts: 2,163
Does anyone have any experience for EU comp for downgrades on award flights? SAS is trying to force us to take a Y ticket on Finn Air as opposed to a C class award ticket on a *A partner. We have found availability, but they are simply refusing to book us in C. I see the EU rules and how they apply to a cash ticket, but am specifically curious how EU comp would apply to a ticket booked with points and an AMEX 2-4-1 as it would be hard to calculate what we "paid".
Jul 18, 2022, 8:51 am
#320
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
INVOLUNTARY REROUTING AND TICKET REISSUE INTERRUPTION OCCUR ON THE SAME DAY OF THE FIRST IMPACTED FLIGHT, OR THE DAY BEFORE(Maximum 48 hours before scheduled time of departure) Travel agents are authorized to involuntary rebook SK/117 document for passengers holding a reservation on a canceled SK operated flight. Rebooking must be made to other SK operated flight including SK wet lease in the same booking class, or lowest available booking class in the same service class as originally booked. Exception: For Short haul routes (SK operating to SK operating only), if same service class is not available, rebooking to a higher service class is permitted, provided lowest available booking class is used (new flight must not be booked over total capacity). Note: Travel Agents must contact Agent Helpdesk for authorization for rebooking to higher Service class. Tickets must be reissued and marked with: FE INVOL REISSUED DUE PILOT STRIKE ON SAS Note: No authorization needed from SAS
Rebooking to all other airlines: Contact SAS Agent Helpdesk for assistance
To speed up the process(before contacting Agent Helpdesk):
Alternative approach if re-routing to OAL is not possible according to above procedure
Travel agents are authorized to involuntary rebook SK/117 document for passengers holding a reservation on a canceled SK operated flight.
Rebooking also authorized for SK flights not canceled subject for rebooking waiver.
Rebooking to other airlines:
Travel Agents are allowed to rebook SK operated flights to WF operated flights according to:
WF/SK Reprotection agreement
Note: No authorization needed from SAS
Rebooking to all other airlines: Contact SAS Agent Helpdesk for assistance
Rebooking to all other airlines: Contact SAS Agent Helpdesk for assistance
To speed up the process(before contacting Agent Helpdesk):
- Check for alternatives with OAL (other airline) but don't make the rebooking
- Secure that SAS have an interline agreement with the airline suggested for rerouting
Alternative approach if re-routing to OAL is not possible according to above procedure
- Give customer full refund for the unused portion of the ticket
- Book a new ticket in the same service class on OAL and charge the customer for the new ticket
- Advice the customer to claim the difference between the original SAS ticket and the cost of the new ticket: https://www.flysas.com/en/customer-s...claim-flights/
INTERRUPTION OCCUR TWO DAYS OR MORE BEFORE DEPARTURE
(More than 48 hours before scheduled time of departure)Travel agents are authorized to involuntary rebook SK/117 document for passengers holding a reservation on a canceled SK operated flight.
- Rebooking must be made to other SK operated flight including SK wet lease in the same booking class, or lowest available booking class in the same service class as originally booked.
- Tickets must for canceled flights be reissued and marked with: FE INVOL REISSUED DUE PILOT STRIKE ON SAS
Rebooking also authorized for SK flights not canceled subject for rebooking waiver.
Rebooking to other airlines:
Travel Agents are allowed to rebook SK operated flights to WF operated flights according to:
WF/SK Reprotection agreement
Note: No authorization needed from SAS
Rebooking to all other airlines: Contact SAS Agent Helpdesk for assistance
Jul 18, 2022, 9:16 am
#321
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
he second agent didn't want to put us on a paid C class fare on AY, but found a fare on TK instead. We assumed that it was an award ticket, but in fact it is paid C class ticket and we should earn miles
Jul 18, 2022, 11:34 am
#322
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Even before the summer vacations had commenced, I had already planned on having DL and its partners as my workaround in the case of this SAS strike. Seems like another million miler milestone crossing is to come my way sooner, between the pandemic travel and this strike. In part some more FFP credit may end up getting credited to the “out of the way” routings away from SAS, but unfortunately it’s not going to work all that great for me.
I’m not sure what rhyme and reason there is in some of the things SAS is doing with the rebooking. A lot of it seems to come down to just what the agents are doing and feel like doing or who is looking at what, as three people in similar situations seeking rebooking at around the same time can be given two or three different answers that don’t necessarily seem to add up as making sense about what is available and is not.
I’m not sure what rhyme and reason there is in some of the things SAS is doing with the rebooking. A lot of it seems to come down to just what the agents are doing and feel like doing or who is looking at what, as three people in similar situations seeking rebooking at around the same time can be given two or three different answers that don’t necessarily seem to add up as making sense about what is available and is not.
Jul 18, 2022, 11:48 am
#323
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
I’m not sure what rhyme and reason there is in some of the things SAS is doing with the rebooking. A lot of it seems to come down to just what the agents are doing and feel like doing or who is looking at what, as three people in similar situations seeking rebooking at around the same time can be given two or three different answers that don’t necessarily seem to add up as making sense about what is available and is not.
Had to call back as our ticket was not issued and the latest agent was willing and able to move the kids to the same flight, which comes as a relief and sinplifies are trip to O’hare as we were booked 6 hours apart. Not sure why the earlier agent was so quick to try and downgrade us on AY when the Turkish option existed, but I some agents are just doing what is easiest for them as opposed to what is best for the customer.
Jul 18, 2022, 11:58 am
#324
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
For some friends/passengers who have an upcoming flight USA-ARN next week (booked directly with SAS), which looking at the flight history is likely to be cancelled, do you all have suggestions on the best contact method when the flight gets cancelled? Call the call center in the US for rebooking?
Would they have any elite/specific number for J class passengers?
The problem is that they're not cancelling flights yet 1 week out, which is way too late for people to be making affordable alternative flight plans... They don't even cancel 2+ days in advance.
Thanks!
Would they have any elite/specific number for J class passengers?
The problem is that they're not cancelling flights yet 1 week out, which is way too late for people to be making affordable alternative flight plans... They don't even cancel 2+ days in advance.
Thanks!
Jul 18, 2022, 12:44 pm
#325
Join Date: Dec 2008
Posts: 324
For some friends/passengers who have an upcoming flight USA-ARN next week (booked directly with SAS), which looking at the flight history is likely to be cancelled, do you all have suggestions on the best contact method when the flight gets cancelled? Call the call center in the US for rebooking?
Would they have any elite/specific number for J class passengers?
The problem is that they're not cancelling flights yet 1 week out, which is way too late for people to be making affordable alternative flight plans... They don't even cancel 2+ days in advance.
Thanks!
Would they have any elite/specific number for J class passengers?
The problem is that they're not cancelling flights yet 1 week out, which is way too late for people to be making affordable alternative flight plans... They don't even cancel 2+ days in advance.
Thanks!
Jul 18, 2022, 12:52 pm
#326
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
For some friends/passengers who have an upcoming flight USA-ARN next week (booked directly with SAS), which looking at the flight history is likely to be cancelled, do you all have suggestions on the best contact method when the flight gets cancelled? Call the call center in the US for rebooking?
Would they have any elite/specific number for J class passengers?
The problem is that they're not cancelling flights yet 1 week out, which is way too late for people to be making affordable alternative flight plans... They don't even cancel 2+ days in advance.
Thanks!
Would they have any elite/specific number for J class passengers?
The problem is that they're not cancelling flights yet 1 week out, which is way too late for people to be making affordable alternative flight plans... They don't even cancel 2+ days in advance.
Thanks!
Jul 18, 2022, 12:54 pm
#327
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
I am flying to BGO in September from LHR. Will my flights be ok? Also, would it be better to fly via OSL or SVG? OSL has more frequency from LHR and to BGO, but SVG is a smaller airport that is easier to navigate it seems.
Jul 18, 2022, 12:54 pm
#328
Original Poster
Join Date: Jan 2022
Location: Sweden & UK
Programs: Eurobonus, Iberia Plus
Posts: 154
Danish TV2 claims that SAS and the pilots have just reached an agreement.
https://nyheder.tv2.dk/samfund/2022-...-lander-aftale
Assuming that rumor is true and considering the time of the day, in an ideal world that hopefully means that:
- most flights leaving SAS hubs/bases tomorrow (Tuesday 19 July) morning should actually operate as scheduled
- early short haul flights from outstations tomorrow should still be cancelled
- late short haul flights from outstations tomorrow (Tuesday 19 July) should operate
- long haul flights from outstations should in many cases operate from Wednesday 20 July. (But this is dependent on how quickly they can bring rested crews to outstations.)
But these are my guesses rather than anything official.
https://nyheder.tv2.dk/samfund/2022-...-lander-aftale
Assuming that rumor is true and considering the time of the day, in an ideal world that hopefully means that:
- most flights leaving SAS hubs/bases tomorrow (Tuesday 19 July) morning should actually operate as scheduled
- early short haul flights from outstations tomorrow should still be cancelled
- late short haul flights from outstations tomorrow (Tuesday 19 July) should operate
- long haul flights from outstations should in many cases operate from Wednesday 20 July. (But this is dependent on how quickly they can bring rested crews to outstations.)
But these are my guesses rather than anything official.
Jul 18, 2022, 1:44 pm
#330
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,343
According to DR News' information, the pilots can resume work as early as tomorrow and be back in the cockpits. ... The agreement also implies, according to DR News' information, that the fired pilots will be re-employed, as has been a requirement from the pilots.