SAS strike from 4 July 2022 [and related Discussions]
Jul 17, 2022, 9:16 am
#301
Join Date: Jul 2011
Programs: BA Bronze
Posts: 1,026
I would expect it will take a couple of months for them to get back to you given there has been a strike ongoing for almost 14 days now, with many thousands of passengers in similar positions. Even prior to this strike, handling times for claims with SAS have unfortunately been quite long.
Jul 17, 2022, 9:57 am
#303
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,699
FWIW my family booked through Expedia but received no SMS, just emails. The first and only rebooking email was completely plain-text, no formatting or preface: just a booking confirmation.
Jul 17, 2022, 10:17 am
#304
Join Date: Feb 2018
Location: New York, NY
Programs: UA Gold, SPG Gold, former AA Platinum
Posts: 21
Very helpful - thanks! I also booked through a third party (Chase) so hoping this is the case. Im at the edge of my seat waiting for this email and I hope it comes!
Jul 17, 2022, 11:11 am
#305
Join Date: Dec 2009
Location: NYC
Programs: AA EXP
Posts: 124
I got a flight cancellation email at about 6 am EST, followed about 6 hours later by a rebooking email. Instead of EWR-OSL-ARN on 7/18, it's now EWR-ZRH-ARN on 7/19. Combination of United and Swiss.
New day, new attempt to contact SAS on the phone. Been on hold for almost 4 hours since 9.15 am this morning. I called Priceline, but they were no help getting it changed.
New day, new attempt to contact SAS on the phone. Been on hold for almost 4 hours since 9.15 am this morning. I called Priceline, but they were no help getting it changed.
Jul 17, 2022, 11:40 am
#307
Join Date: Sep 2014
Posts: 2,531
If you're flying AAA-CPH-CCC it seems better to try to get rerouted AAA-BBB-CCC and avoid CPH altogether, since I assume ex-CPH on non-SAS airlines are flooded right now with stranded SAS passengers and also CPH-originating passengers who are booking away from SAS.
This is not an academic question as I have a subsidiary flight to CPH connecting to mainline TATL in a few days. My plan had been to wait at my origin and get rerouted through FRA or something, not fly to CPH and get stuck.
Jul 17, 2022, 12:12 pm
#308
Join Date: May 2006
Location: Flyover Country
Posts: 15
Have a ticket w three legs, SAS just cancelled leg 2 and auto-rebooked me tomorrow on a ridiculous itinerary. I got myself a non-stop on another airline for leg 2 today. So Q is - I will of course no-show on the new SAS leg 2 tmrw, will that put leg 3 in jeopardy? I cannot cancel leg 2 online and my travel agent (Chase) says only SAS can cancel, they lost control of my record when SAS auto-rebooked. Chase are the ones who said my leg 3 (in a week) might be jeopardized when I don’t take leg 2. Thoughts? Should I be concerned?
Jul 18, 2022, 2:43 am
#310
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,342
Jul 18, 2022, 3:40 am
#311
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Is it wise to proceed to CPH if your onward flight is cancelled?
If you're flying AAA-CPH-CCC it seems better to try to get rerouted AAA-BBB-CCC and avoid CPH altogether, since I assume ex-CPH on non-SAS airlines are flooded right now with stranded SAS passengers and also CPH-originating passengers who are booking away from SAS.
If you're flying AAA-CPH-CCC it seems better to try to get rerouted AAA-BBB-CCC and avoid CPH altogether, since I assume ex-CPH on non-SAS airlines are flooded right now with stranded SAS passengers and also CPH-originating passengers who are booking away from SAS.
Jul 18, 2022, 3:40 am
#312
Join Date: Feb 2018
Location: New York, NY
Programs: UA Gold, SPG Gold, former AA Platinum
Posts: 21
But I watched multiple people get turned away because they booked through credit cards and travel agencies. The manager had no empathy. 😳
Jul 18, 2022, 4:10 am
#313
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,699
The problem with this attitude is that OTA seem to have very little information about the strike or what to do. All Expedia could offer our family was a rebooking on SAS at a later date.
Jul 18, 2022, 4:28 am
#314
Join Date: Jul 2004
Location: ORD-SXM-VNO
Programs: LH Senator, HHonors Diamond, IHG Diamond Ambassador, Marriott Platinum, Radisson Premium
Posts: 152
Actually the only 2 choices ALL travel agencies were given was either rerouting to SK marketed/operated flights or a refund..
as per sassalesinfo.com rerouting to other airlines cannot be done by agencies and must be done by SK only..
as per sassalesinfo.com rerouting to other airlines cannot be done by agencies and must be done by SK only..
Jul 18, 2022, 5:42 am
#315
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,699
So passegers who booked via a travel agent were deliberately disadvantaged by SAS in the strike? If you booked with SAS, you could potentially be rebooked on any airline, but if you booked with an OTA you couldn't?