tr3k

Unfortunately, it is not. It was Expedia until a few years ago, but switched to a no-name OTC now. As a result, customer service quality is way worse than it used to be.

Jolene Johnson Armstrong

It isn't looking good for our wed flights to Copenhagen. It is the start of a month long trip with multiple hotels that can't be changed. I think I found a reasonable alternative of flights plus train that only involves two transfers. We are trying to minimize transfers with 2 kids under 5. My question is does anyone know if we can do anything except wait for them to cancel (which might not be until Tue)? Also once they cancel what do we do to get the highest reimbursement? Are we eligible for refund plus compensation to help pay for our new transportation? We do have trip insurance but they said basically nothing can happen until they cancel. Any advice or experiences are appreciated.

DJ_Iceman

Jolene Johnson Armstrong , I'm in very much the same boat. SAS won't do anything until the flights are officially cancelled (well, except to offer the chance to rebook at a future date with no change fee, but that doesn't help those of us who need to be there on a specific date). What I've done is to book my own alternate arrangements so that, no matter what else happens, my family's trip will be able to happen. Granted, this came at an enormous cost that I don't know if I'll ever get reimbursed.

I've seen varying reports online of what we do to get reimbursed, and to what extent we will actually get reimbursed. I think what's most likely is just getting my SAS fare refunded and then the EU261 amounts, maybe. Best case SAS will pay for the replacement flights I already booked.

Good luck to you!

cpworld

Same situation here. Flying ARN-CPH-FAO on Thursday but make backup plans on Eurowings for a lot more. If SAS cancels and offer refund, am I supposed to accept the refund if I want to file EU261?

pseudoswede

Seems like SAS has been canceling westbound TATL flights (and I'm assuming return flights) around 9am each morning for the following day. Today, it was just after 8am for tomorrow's flights.

GUWonder

Because of the Danish mechanics strike, weren’t at least some of those charter tourists not returned to their home airport but instead routed to OSL and ARN for the planes to get their maintenance checks there?

foodiesf

Hi all - hoping to tap into the collective wisdom here. Family of 5 returning to SFO from ARN via CPH in 2 days. As it is an important family trip, I dug deep into the budget and paid for business class both ways.

As of now both flights showing as "likely cancelled", but SAS is sitting on their hands until the status changes to cancelled, which will probably be tomorrow around this time.

In the meantime I booked fully refundable returns for us on (1) Finnair in business class at 3x the cost and (2) Air France/KLM in economy at roughly the same cost as our original business class flight.

Questions:
1. How has SAS been rebooking earlier ARN-CPH-SFO or even just CPH-SFO passengers, particularly business class? Wondering what to expect.
2. My plan is to cancel Finnair (no way I would pay that much for a flight) right before I talk to SAS and then point that out as a rebooking option. If they don't go for it, and the SAS rebooking option is poor, we ask SAS for a refund and take the Air France/KLM flights home in economy.
3. Any other advice on what we should do or what we should expect? We just want to get home without too much inconvenience or added cost.

Thanks in advance!

pseudoswede

After being put on hold for almost an hour, and just before getting accidentally hung up on after 30 minutes, the CSR basically said there is no availability tonight or tomorrow.

Very glad I bought full Y fare a few days ago (most of which will be recouped by travel insurance). Not happy to see that the afternoon VIE-MUC has been consistently 60-90 minutes late, which would mean missing our connection to DEN. Going to airport this afternoon and try to get ourselves to VIE/FRA/MUC tonight to avoid getting stuck.

sydunipete

Good luck. I don't have experience with the current strike but last time I was affected by a SAS strike I turned up at the airport (I wasn't aware of the strike) and was rebooked on another airline and ended up getting to my destination before my original scheduled arrival and in the same class of travel (business). So perhaps others can advise - is it with turning up nice and early and see what pans out?

By the way - I have a SAS flight booked for next week but it's an Air Baltic wet lease so fingers crossed.

brokenwindow

My experience with SAS is that they will rebook you in business class, but they won't work very hard on finding options for you in the automatic rebooking. This means that the second your flight is officially cancelled, jump on the phone and present them with the options you want to be rebooked to. Be persistent and insist if they say it's not possible. In the last SAS strike, I was stuck at CDG after flying in from Asia, and there were literally no options available, but I found one myself via IST which they rebooked into K-class for me.

ksu

Now the pilots have reversed the exemption for charter flights for returning stranded charter passengers, claiming that SAS have abused the exemption by operating flights to well-served destinations where alternatives exist, not just to destinations where there are no or few alternatives.

The pilots have given an exemptions for a single flight to Longyearbyen tomorrow, even if DY have some flights there. SAS customer service, was up for some ridicule as they recommended passengers stranded at Svalbard to check alternatives such as train or bus....

https://www.vg.no/nyheter/innenriks/...rturister-hjem

bengggggg

This thread is so useful and interesting. I have a revenue business class flight in a few days (booked via SAS directly) and am hoping to be rebooked - and will present them routing options if the automatic rebooking is not doable.
For those who have been through this already: Would you chat with them or call them; what's faster/better in your opinion?
If there's no suitable routing that they can rebook me into, it sounds like I have a write to cancel the outbound flight and buy a ticket with a different airline in the same booking class. What concerns me is the language on their page on cancelations:

As others have noted before, how would I be able to get the same price range as the original ticket on the day before the trip? Is this even compliant with the EU rules?

foodiesf

Fingers crossed for you too! Thanks for sharing your experience, we will hope for something similar!

foodiesf

Thanks - we are coming up with a list of options and will be ready. Hopefully at least one of them will be available tomorrow morning. Any sense of how quickly a flight that's released will show up in the SAS system? We bought a fully refundable backup flight on Finnair that I was hoping to cancel when I was on the phone with SAS and hopefully have them use for the rebooking.

CPH-Flyer

I did not hear that one, but been busy with other things today, so could have slipped by me. But it is anyway suspended now, as the pilots want to increase pressure on SAS so that an agreement can be reached.