Eurobonus points don't get credited when booking hotels via SAS
Sep 15, 2020, 11:14 am
#1
Original Poster
Join Date: Jun 2015
Location: CPH
Posts: 106
Eurobonus points don't get credited when booking hotels via SAS
Hi everyone,
Back in June/July, I have booked two hotels in Iceland via SAS (www.hotelsbysas.com) for which I was supposed to get Eurobonus points. When making the booking, I added my Eurobonus number, and everything went fine with the bookings. However, since I stayed at the hotels two months ago, I haven't received any points for either booking.
I checked online to find a way to contact the support, but I couldn't find any conact options on the web site, and the relevant Eurobonus page just stays that retroclaiming is not possible (but that's not what I would be doing anyway).
Has anyone had similar experiences, and/or has an idea if/how to get the missing Eurobonus points credited?
Thanks a lot in advance for any advice
Arctifox
Back in June/July, I have booked two hotels in Iceland via SAS (www.hotelsbysas.com) for which I was supposed to get Eurobonus points. When making the booking, I added my Eurobonus number, and everything went fine with the bookings. However, since I stayed at the hotels two months ago, I haven't received any points for either booking.
I checked online to find a way to contact the support, but I couldn't find any conact options on the web site, and the relevant Eurobonus page just stays that retroclaiming is not possible (but that's not what I would be doing anyway).
Has anyone had similar experiences, and/or has an idea if/how to get the missing Eurobonus points credited?
Thanks a lot in advance for any advice
Arctifox
Sep 19, 2020, 6:36 am
#4
Original Poster
Join Date: Jun 2015
Location: CPH
Posts: 106
I'm just Eurobonus Member at this point, so that won't help unfortunately, but thanks anyway for the advice.
It's just a few hundred points and I booked the hotels via SAS due to better cancellation policy as on other platforms, but still disappointing that 3x I've booked with them and 3x I haven't received the promised points ...
It's just a few hundred points and I booked the hotels via SAS due to better cancellation policy as on other platforms, but still disappointing that 3x I've booked with them and 3x I haven't received the promised points ...
May 7, 2022, 1:09 pm
#5
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,708
I'm having the same issue. Booked several stays through SAS/Hotels.com in February. Almost three months in, none of the stays have posted to my account. SAS Gold hotline tells me I need to contact Hotels.com, whereas Hotels.com tells me SAS needs to sort it out. Really frustrating.
May 9, 2022, 4:10 pm
#6
Join Date: Feb 2018
Location: Denmark
Programs: EBD (*G) & Delta Gold Medallion (STE+)
Posts: 158
A stay in March was posted 4-6 weeks after the stay (I was not notified). A stay over Easter has not been posted. Have tried answering the confirmation email but no answer. Very annoying that there is no one to contact