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-   -   Flight cancelled or not? (https://www.flyertalk.com/forum/sas-eurobonus/2024318-flight-cancelled-not.html)

clipper99 Sep 1, 2020 3:49 am

Flight cancelled or not?
 
Have flights Man-Osl booked for Sept-Oct. Return flight is on Sunday and have noticed that all weekend flights have been zeroed out on expertflyer, and are unable to be booked on SAS website( all weekends in October ). Looks like the same is for Man - Cph also. My booking is still showing confirmed on checkmytrip. Just wondering is there any reason SAS is holding back on the cancellation of these flights as the closer we get to these travel dates, other alternatives are becoming increasingly more expensive as a back up option.

regards

sueco6 Sep 1, 2020 4:50 am

I still fly regularly between Sweden and Norway with a connection in Oslo and these kind of problems happen all the time. SAS keeps on rescheduling making the original booking impossible or cancel flights on a very short notice. Expertflyer is more reliable but changes still occur.

SK AAR Sep 1, 2020 9:08 am


Originally Posted by clipper99 (Post 32644349)
My booking is still showing confirmed on checkmytrip. Just wondering is there any reason SAS is holding back on the cancellation of these flights as the closer we get to these travel dates, other alternatives are becoming increasingly more expensive as a back up option.

Most likely your flight will be cancelled.

Because the moment SAS cancels your flights SAS agents will have to deal with requests for rebooking, refund etc. Better to delay as much as possible by cancelling the flight later on despite that it is closed for sale already and pretty obvious that it will not operate. Nothing new there. I have SK flights to/from JP in Oct which can no longer be book but my reservation still looks OK /is confirmed in CMT (but I already know that the flight will cancelled later on).

SASegments Sep 10, 2020 1:25 am


Originally Posted by SK AAR (Post 32644886)
Most likely your flight will be cancelled.

Because the moment SAS cancels your flights SAS agents will have to deal with requests for rebooking, refund etc. Better to delay as much as possible by cancelling the flight later on despite that it is closed for sale already and pretty obvious that it will not operate. Nothing new there. I have SK flights to/from JP in Oct which can no longer be book but my reservation still looks OK /is confirmed in CMT (but I already know that the flight will cancelled later on).

This week I’ve been rebooked on a trip in October. The flight I was booked onto does not seem to be operating either.

clipper99 Sep 29, 2020 3:49 am

Flight cancelled
 
Sure enough, the Oslo - Manchester flight cancelled and now re-routed the following day OSL-CPH-MAN. SAS cancelled flight 13 days before departure. TA saying SAS denying full refund as only a minor change and if I cancel, it will be per ticket rules. Surely this is wrong. 1 - I thought it would be considered a major change. 2 - Would it not come under EU261. It was cancelled by the airline 13 days before departure. SAS had stopped marketing this flight around 1 month before deparutre obviously knowing it was not going to operate.
Any help would be greatly appreciated.
Ticket was bought as separate one way P class.

Im a new user Sep 29, 2020 6:20 am


Originally Posted by clipper99 (Post 32708160)
Sure enough, the Oslo - Manchester flight cancelled and now re-routed the following day OSL-CPH-MAN. SAS cancelled flight 13 days before departure. TA saying SAS denying full refund as only a minor change and if I cancel, it will be per ticket rules. Surely this is wrong. 1 - I thought it would be considered a major change. 2 - Would it not come under EU261. It was cancelled by the airline 13 days before departure. SAS had stopped marketing this flight around 1 month before deparutre obviously knowing it was not going to operate.
Any help would be greatly appreciated.
Ticket was bought as separate one way P class.

The travel agency is wrong.

As the original flight has been cancelled, you should be given three options, as stated in Article 8 of Regulation 261/2004.

Here's the first option:


reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant
The means in Article 7(3) are "in cash, by electronic bank transfer, bank orders or bank cheques". It is my understanding that SK gets to decide the way to refund you. Note that refund to credit or debit card isn't listed as a valid method for refunding the customer, but I personally would not mind if an airline refunds me in this way. In other words, as the flight has been cancelled, you are entitled to a refund.

Here's the second option:


re-routing, under comparable transport conditions, to their final destination at the earliest opportunity
If you fly OSL-MAN direct, then you can currently move around freely in the UK after you land at MAN. If you fly OSL-CPH-MAN, then you have to self-isolate for 14 days upon arrival to MAN. Therefore, I think that you have good arguments for claiming that you haven't been re-routed "under comparable transport conditions" as the re-routing adds the need to self-isolate for 14 days. In other words, I'd request a different re-routing.

The third option is basically the same as the second option, except that you can pick any departure date you want.

You are entitled to 250 euros in compensation except in this situation:


An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
Many coronavirus-related cancellations can probably be rightfully claimed to be because of extraordinary circumstances. However, if you can't travel until the next day, then one could probably claim that "all reasonable measures" haven't been taken.

Note that the options in Article 8 should be given to you by SAS, not by the travel agency.

If you decide to fly from the UK to Norway, note that you are required to self-isolate for ten days upon arrival to Norway.

nussle Sep 29, 2020 1:31 pm

I booked four flights with SAS and so far three have been cancelled in the last weeks. I have so many vouchers now I have to keep track of them in a seperate note book.

Hopefully this will no go on for much longer or I will drown under vouchers.

Im a new user Sep 29, 2020 2:19 pm


Originally Posted by nussle (Post 32709433)
I booked four flights with SAS and so far three have been cancelled in the last weeks. I have so many vouchers now I have to keep track of them in a seperate note book.

Hopefully this will no go on for much longer or I will drown under vouchers.

If a flight is cancelled, then you are entitled to a refund, so don't bother with vouchers. It's easier to keep track of things that way.

angf1 Nov 2, 2020 4:56 am

Same issue here.
I have 4 flights in December and all are removed from the booking system since more than a month now.
For example the morning HEL-ARN SK703 flight seems to be completely wiped out from the December schedule.

Yet no official cancellation...

I called the phone service and pretty much accused them for this practice and the response I got was simply "There's nothing we can do..."

Yeah, I understand that it's a weird period for airlines but other airlines that I got recently cancellations with (Finnair, Lufthansa and Aegean) seem to inform well in advance so that I can change my itinerary in time.

That's quite bad... Sounds like a legal practice to get interest free loans from customers.


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