Has anybody received a refund?
Jun 5, 2020, 9:50 am
#61
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
After two months of asking for a refund I tried to call them today. Supposedly I was number 5 in line. After 20 minutes I gave up because I had other things to do. I'm not out much, only about 200EUR, so time is on my side.
Jun 5, 2020, 6:04 pm
#62
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,155
I have a 300 euro one that I am waiting for, flight was in late April, it did not need a waiver, the fare was refundable to begin with. I should get around to sending them an email.
Jun 6, 2020, 2:31 am
#63
Join Date: Jul 2013
Location: GIB BCN LUX MLA GOT LCA ATH
Programs: Miles and More FTL; Miles and Bonus *G; Emirates
Posts: 94
One thing I have been thinking about all this wrath at not getting refunded for flights:
For the airline, a refund means giving back money they had already earmarked to keep operations going, including keeping as many personnel as possible employed.
For the personal traveler, a refund means getting back money they had already calculated on not having. Additionally, the fact that the trip never occurred probably means that the individual has MORE money than would have been the case otherwise, because other trip-related costs never happened.
So an immediate refund will negatively impact the travel provider, but should be seen as a windfall to the individual, since this money was already budgeted as an expenditure.
Doesn't change the fact that the money should be refunded eventually, but this way of thinking about it makes me much less sympathetic to those that scream that SAS is perpetrating fraud on the general public.
For the airline, a refund means giving back money they had already earmarked to keep operations going, including keeping as many personnel as possible employed.
For the personal traveler, a refund means getting back money they had already calculated on not having. Additionally, the fact that the trip never occurred probably means that the individual has MORE money than would have been the case otherwise, because other trip-related costs never happened.
So an immediate refund will negatively impact the travel provider, but should be seen as a windfall to the individual, since this money was already budgeted as an expenditure.
Doesn't change the fact that the money should be refunded eventually, but this way of thinking about it makes me much less sympathetic to those that scream that SAS is perpetrating fraud on the general public.
Jun 10, 2020, 3:49 pm
#64
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,341
I don't even know how to ask for a refund. The two flights on my June 23 reservation have been cancelled for five days now, and I still don't get a refund option for when cancelled by the airline. Instead, my options are 1) Rebook trip without a change fee, 2) Cancel trip and get a SAS Travel Voucher, 3) Apply for a cancellation and refund based on the ticket rules.
Jun 12, 2020, 11:18 am
#66
Join Date: Sep 2017
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, AS MVP Gold, National EE, Hertz PC
Posts: 269
I don't even know how to ask for a refund. The two flights on my June 23 reservation have been cancelled for five days now, and I still don't get a refund option for when cancelled by the airline. Instead, my options are 1) Rebook trip without a change fee, 2) Cancel trip and get a SAS Travel Voucher, 3) Apply for a cancellation and refund based on the ticket rules.
https://www.flysas.com/en/traffic-information/message/
When clicking the "proceed with refund request" it just take you to the same manage my booking page.
Regardless, I will first send a full refund request to [email protected] and consider credit card chargeback as my last resort.
SAS is giving me the hardest time to deal with the situation. Widoroe did a full refund right away after changing my flight schedule and at least Norwegian had proper channel to request a full refund once my ticket was affected.
Last edited by zoneflyer; Jun 12, 2020 at 11:24 am
Jun 12, 2020, 1:34 pm
#67
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,341
Well, yes. It’s just that it’s such a trip in the dark.
And on top of it, the following doesn’t exactly inspire optimism.
"If your flight has been canceled or significantly delayed or if you have been denied boarding on a flight for which you have a confirmed reservation, you are entitled to the rights defined in Regulation (EC) No 261/2004, which entered into force on 17/02/2005. The airline on whose flight the disruption occurs is responsible for granting your rights.”
https://www.flysas.com/en/legal-info...senger-rights/
Regulation (EC) No 261/2004
Article 5 Cancellation
"1. In case of cancellation of a flight, the passengers concerned shall:
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure;"
https://eur-lex.europa.eu/legal-cont...LEX:32004R0261
I wonder what will happen if SAS doesn’t respond until after departure, in which case the voucher is no longer an option, something to be considered if the refund is denied.
Added: called SAS US customer service, 20 min wait and a quick 5 min talk, and got a refund back to my card, will take a month to process. Case closed.
It’s just that it’s such a trip in the dark.And on top of it, the following doesn’t exactly inspire optimism.
"If your flight has been canceled or significantly delayed or if you have been denied boarding on a flight for which you have a confirmed reservation, you are entitled to the rights defined in Regulation (EC) No 261/2004, which entered into force on 17/02/2005. The airline on whose flight the disruption occurs is responsible for granting your rights.”
https://www.flysas.com/en/legal-info...senger-rights/
Regulation (EC) No 261/2004
Article 5 Cancellation
"1. In case of cancellation of a flight, the passengers concerned shall:
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure;"
https://eur-lex.europa.eu/legal-cont...LEX:32004R0261
Regardless, I will first send a full refund request to [email protected]
Added: called SAS US customer service, 20 min wait and a quick 5 min talk, and got a refund back to my card, will take a month to process.
Case closed.
Last edited by vanillabean; Jun 12, 2020 at 2:26 pm
Jun 13, 2020, 6:29 am
#69
Join Date: Jul 2012
Location: Helsinki
Programs: A3 Gold, BA Silver
Posts: 1,014
Getting a refund is going to take a while. SAS is planning to refund April flights in early autumn.
https://www.travelnews.se/flyg/sas-s...jarder-kronor/
Inställda resor i mars ska återbetalas under juni, medan kunder som skulle ha rest i april och maj kommer få vänta till i början av hösten med återbetalningen.
Jun 24, 2020, 4:09 am
#70
Join Date: Jul 2013
Location: GIB BCN LUX MLA GOT LCA ATH
Programs: Miles and More FTL; Miles and Bonus *G; Emirates
Posts: 94
Getting a refund is going to take a while. SAS is planning to refund April flights in early autumn.
https://www.travelnews.se/flyg/sas-s...jarder-kronor/
https://www.travelnews.se/flyg/sas-s...jarder-kronor/
Jun 24, 2020, 3:58 pm
#71
Join Date: Sep 2009
Location: Stockholm
Programs: SK-EBD*G, AF Ivory, Hertz Pres Circle, SPG, Carlson Concierge, Hilton Gold, Accor Platinum
Posts: 222
This is not good news. Chargeback rights for credit not processed only last 120 days, meaning that if SAS goes bust one is not even able to get the money back through the chargeback process. I do not wish to cause SAS the cost of a chargeback, but can understand if people start doing it to protect themselves.
Jun 25, 2020, 7:48 am
#73
Join Date: Jul 2013
Location: GIB BCN LUX MLA GOT LCA ATH
Programs: Miles and More FTL; Miles and Bonus *G; Emirates
Posts: 94
chargebacks are ruled by the card scheme rules, not by local law (although if local law is better one can use that instead, such as France's infamous 13 month limit to dispute payments)
Jun 26, 2020, 3:15 am
#75
Join Date: Jun 2020
Posts: 2
Got off the phone with the UK customer service as I wanted to enquire about a cancellation/refund that was started on March 25th as I had literally heard nothing from them since that day.
Was informed I probably won't see that happen until the end of July/start of August.
Even when I had Ryanair cancel a flight on me 3 days before I was due to travel, they sorted a refund/compensation faster than SAS have. So it seems Ryanair, one of the worst and most notorious scumbag airlines is actually better than SAS. Who knew.
Was informed I probably won't see that happen until the end of July/start of August.
Even when I had Ryanair cancel a flight on me 3 days before I was due to travel, they sorted a refund/compensation faster than SAS have. So it seems Ryanair, one of the worst and most notorious scumbag airlines is actually better than SAS. Who knew.