Sas put majority of operations on hold
Jun 10, 2020, 3:56 am
#91
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
Maybe their CS is zeroed out?
on the 28th only LX1255 operates:
LX1255:
J7C7D7Z3 Y9B9M9U9H9Q9V9
SK3511 (the same flight but with the SK CS number):
C4D4 E4M4H4
Really shouldn't have been an issue.
on the 29th we have LX1249 with a very similar availability, slightly less actually. Weird.
LX125X
J7C7D7 Y9B9M9U9H9Q9V5
SK3509:
C4D4 E4M4H4
Last edited by Nick Art; Jun 10, 2020 at 4:04 am
Jun 10, 2020, 4:06 am
#92
Join Date: Sep 2012
Location: AGH
Posts: 5,971
I think a lot of the agents are just confused and overloaded. They got the clear message from above "do not - under no circumstances - book on another carrier" while the memo didn't spell out a different handling for codeshares.
Best option is to ask for the codeshare flight using the SK flight number. If you call and say "book me on the LX flight" the agent (and the computer) will say "No" without looking at it.
Best option is to ask for the codeshare flight using the SK flight number. If you call and say "book me on the LX flight" the agent (and the computer) will say "No" without looking at it.
Jun 10, 2020, 4:14 am
#93
Join Date: May 2004
Location: ARN
Programs: EB Silver, Bonvoy Gold
Posts: 122
Thanks will remember the valuable hint with mentioning the SK codeshare number next time. This time it is probably too late or do you think I can retry to get booked on the LX flight on June 28?
Jun 10, 2020, 12:37 pm
#94
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
They can only rebook onto *A without endorsement if there is cancellation >24 h before departure. Longer term schedule changes don't have such leeway, the receiving airline will not accept your ticket for transportation and SAS has to call the new airline and ask for permission via an endorsement.
Jun 12, 2020, 3:38 am
#95
Join Date: May 2004
Location: ARN
Programs: EB Silver, Bonvoy Gold
Posts: 122
Thanks oliver2002. I fear that with my new flight the same will happen again (I cannot see it in the schedule any more). So basically I have no possibility with sas to be rebooked on another flight other than sas when they cancel >24h, even though EU regulations say that I have the option/right to be rebooked?
Jun 12, 2020, 6:20 am
#96
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
The airline has to offer you an alternative. They cannot say that there is no other SAS flight if the flight is cancelled less than 14 days in advance. If the other airline operating doesn't accept your existing ticket, SAS has to buy you an alternative from their pocket. People do the same thing to Ryanair and Norwegian. If they refuse, you buy your own and send them the bill.
Jun 18, 2020, 8:30 am
#97
Join Date: May 2004
Location: ARN
Programs: EB Silver, Bonvoy Gold
Posts: 122
Just an update from my little sas story: My already rebooked flight for June 29 (from June 27) got cancelled today too/again. And to add, yesterday I asked on their fb page whether SK605 will operate on June 29 and they confirmed that it will…
As I already assumed that this will happen I booked in the meantime a flight with LX, their schedule seems much more stable to me. Not the best performance from sas and I think I will face long waiting times for my refund. :-(
As I already assumed that this will happen I booked in the meantime a flight with LX, their schedule seems much more stable to me. Not the best performance from sas and I think I will face long waiting times for my refund. :-(