highupinthesky

I've had a similar experience on a Thai B747, although not as bad, but the service cabinet in first did spring open and stuff fell out. The problem was not the weather, but the poor maintenance of the bird. They had to tape the service cabinet to keep it shut even in smooth weather. Every time the bird had to go around a corner on the way to the runway it was squeaking and complaining. Going down the runway it felt like all the wheels was square rather than round. During landing it felt like the bird had no breaks.
On the way back we were flying on an even older B747 with an older cabin design and interior, but it was way better maintained. No squeaking, nice round wheels and proper breaks.

pjck

Yes it is "almost everything available over the internet". Almost.
And I use the app (or the website) to check in, because I don't want to use airport services. I don't have time, I don't like it - it doesn't matter.

In regards of the phone on weekends, it is interesting that "Help" section of the app says that international line is open on Saturdays and Sundays from 9 am. So I called them - at 10 am, 11 am etc. But I was connected to Swedish speaking answering machine. One thing was in English finally - "for English press 5". So I pressed 5 - and it connected me to the same answering machine.

When it comes to "bad landing" somebody has already said something about it here. And as I said - maybe I was lucky to land in good weather conditions? Four times in a row? I don't know. I'm not saying that "bad landing" is only when pilots are "bad". However, I guess, they are not all on the same level. Probably, like in every other profession, there are better ones and... not so good ones ;-)

ksu

But you still haven't divulged exactly what you needed the phone service for. The topic is difficult to discuss without having idea of that, and it will be a general rant about SAS phone service. And the only clear thing about that, ist that is very different for a general customer and a SK EB elite member, as many of us in this thread are.

SK2751

Since this is now a thread to share bad landings on SK ....

About 15 years ago, and this was the last bad landing on SK I can remember, I experienced an aborted landing in AAL, on an SK MD-80 (can't remember which model exactly). I was seating in row 1, good times, when my Aalborg employer would still buy me C class tickets for domestic rides (now it is down to DY/D8 this week ...). I always had a hunch that with wings quite in the back on the MD-80 design, seating in row 1, changes of altitude and acceleration were more perceptible than on other machines, and when seating in the back.

That time, the landing approach was really steep down, quite a bit more than I usually experienced. I actually got stressed. Most people did, because the plane got really quiet. Not a whisper . Then not far from the airport lane, the pilot has pulled quite steeply up, and aborted the approach. We did a loop and landed again, smoothly this time. The cabin was dead quiet the entire maneuver. Only after we landed, the pilot cared to tell us that he basically started the first approach too late, and we had to retry. For the 10-15 minutes the whole thing took, he did not say a word. We had no idea, whether it is the weather, or if there is a tech problem. Nothing. You could feel the panic in the silence in the room

I fly SK a lot, but never had a similarly stressful experience again.

CPH-Flyer

Since we are at it....
​​​​​​This is a hard landing. Yet still not really a bad landing.

http://avherald.com/h?article=4c93f411&opt=0

pjck

Well. it doesn't actually matter what I needed the service for. Something that is crucial and not available on the website.
Would you like to asses if my problem was important enough? No, sorry.

highupinthesky

Well. It's hard to tell, but maybe the info you need is available online or trough other means your are not aware off. But not know what the issue is we can't really help you and this board is for helping people and sharing experiances, not ranting about poor service etc.

FlyingMoose

Unfortunately that is how Scandinavia operates. Instead of being concerned about an unhappy customer that might leave a gap in revenue, they'd rather shame you into complaining or try to prove you wrong.

Vote with your wallet, unhappy? Fly another airline (that's what I do).

ksu

Exactly what are you trying to express here? Who are "they". SAS? Or do you mean that the community here are shaming the OP just by asking him/her to clarify his/her post?

copperred

Yet here you are?

copperred

Aviate, navigate, communicate, that's how the pilot's mantra goes. Would you have preferred a cool, calming bit of chatter and lack of focus on the missed approach? While not that much of a binary (pilots should be capable of some information in moderately complex situations) it's usually the case that pilots are supposed to focus more on the keeping the aircraft aloft.

I will admit though that certain cultures and airlines are much better at the whole human touch part of the job. I've had both aborted takeoffs and missed approach due to other aircraft sliding into our path on Southwest and gotten a bit more explanation in those cases.

Nick Art

There is 24/7 phone service available to EBG? That's news to me! I always thought it's for EBD only. Would you mind telling me the number?

CPH-Flyer

It is the same number, you just dial it and punch in your eurobonus number, if gold, diamond, or pandion, you'll be connected to an agent, otherwise you'll be asked to call back in opening hours.