While this could be true for the majority of SAS travellers (I don’t know), the cuts in terms of lounges and fast tracks were a major blow for those like myself departing from not-so small outstations (SAS has a good number of services out of Gdańsk, for instance): admittedly, I didn’t really care about the lounge as I was normally travelling on the first morning service, but the fast track was really important to me because those ‘smaller’ airports have a large number of flights (mostly low-cost carriers) and ‘standard’ security can (rather, is) a proper zoo, same with the other airport I used to travel to (and from, needless to say) on a weekly basis i.e. Birmingham (again, the lounge didn’t really bother me but having to go through ‘normal’ security meant that I had to leave work earlier whereas back home in Gdańsk I had to get up at ‘stupid o’clock’ to find myself stuck in a massive queue first on a Monday morning, as a Diamond member of over 200 flights a year...). My colleagues were clearly in the same wavelength and we all ended up switching to Lufthansa: don’t get me wrong, this meant having to go through Frankfurt (talking about zoo...) at times but, overall and with most of my connections being through Munich, I/we never looked back (these days I don’t really have a choice as Lufthansa/Austrian ‘dominate’ the scene with little effort here at Sarajevo, with skyrocketing fares amongst other things...) but it was merely to make the point that the cuts performed by SAS are not really a minor issue for some/many/I don’t know.

G

Same for me, my colleagues and customers I know of. For a lot of us, we have to connect to those airports anyway, then we just chose LH or some other Star Alliance carrier which still gives us contract lounge access. Worst part is, SK wanted to cut cost and now facing reduced loads and less revenue on those routes and will probably think they can't afford to reintroduce contract lounge access. Which leas to even a steeper decline.

Also, to be honest... for a lot of those airports e.g. WRO SKs pricing is ridiculous compare to LH or LO.

You might want to cut back on the word ‘whining’. sounds really condescending.

I think stating the facts, e.g. that for me it makes a difference and I base my decision to book or not to book SK around things like these minor inconveniences like you call them. That isn’t whining.

And yes, in general there are a lot of things why I book SK. But I’m not ignoring the shortcomings and if at some point (or for some destinations) SK is not convenient... well, I’ll book at the competition. And I suppose a lot of people do.

i agree, a petulant child whines. A adult complains and complaints are ok if they have some justification behind them.

Fassy, that’s what’s going on. Sas is not at the top of the list As soon as I get gold ( usually a few months) they drop to the bottom. I still use them but there have to be good reasons. Fast track, lounge I already get.

I am always surprised how much Sas leaves on the table.

True, very few Irish crew members. One of the FAs last week was Irish but mostly they are not.

But like the Swedish crews the SK Ireland crews tend to be younger than the average Danish crew which form my experience makes a difference in their service attitude.

Picking another airline for any reason is not whining, but using every single opportunity to complain about the reason here, is. Everyone has different opinion about what good service is. Some like a lot of attention. Personally I like to be left alone and not bothered with offers of water, more wine, bread etc. every 5 min.