highupinthesky

The official statement from SK is EUR 300 on top of original ticket price + additional hotel and food if needed due to longer travel time. Receipts are required.

malmostoso

And since when do FTers care about what an airline has to say with regards to EC261?

CPH-Flyer

I guess that depends on what the airline says...

In this case there does seem to be precedent in Scandinavian courts that the view of SK is correct. So we are awaiting further litigation if SK's statement is to be overturned. Until then, don't expect anything to be paid out for these cancellations.

nacho

OP should have called Orbitz and get them to rebook the flight.

Xenor

I found out on the night of May 2nd when I went to check in online that my flight for May 3rd had been cancelled and rerouted through another airline. I had no communication from SAS at all and if it weren't for me trying to checkin online I would have gone to the airport for my original flight. I also found out the strike had actually ended but my original flight was cancelled as a knock on effect. As a result I got to Tokyo about 8 hours later than planned and lost a day of my holiday.

I understand they don't want to pay compensation for delays due to the strike being "out of their control" but where do I stand with my delay being the day after the strike had ended (but still related to the strike)? Are they taking the same stance on those flights? I'll probably request it regardless as I disagree that it was out of their control.

highupinthesky

If you booked directly on the SAS website, you would normally have gotten a SMS and/or e-mail when you were rebooked, but if you booked through a TA SAS might not have your contact informations and it's probably the TA who has rebooked you and not SAS

As it was a knock off effect you don't stand any good chance, but file the claim. You can't get anything less than no. If someone takes the declined EU compensation to court and win, you can reopen you claim, but you need to file a claim in the first place, otherwise you risk being too late.

The reason the longhauls except 2 flights was canceled the first day after the strike was because there were no crew at the out stations to fly the birds back. So either they cancel the first rotation after the strike or they cancel the first return flight and second outbound flight. Those cancellations can't be avoided when the strike lasted more than 3 days and the outstationed crew had returned to their home base.
The 2 flights which wasn't canceled were used to bring crew to the outstations in US and Asia. The return flights of those two were delayed about 20 hours so the crew could get the mandatory 15 hours of rest before flying back.

GUWonder

oliver2002

Some more details in the IR presentation attached. It seems the savings they didn't get from the pilots will be realized elsewhere.

oopsz

FWIW, after four weeks received a refund of my ARN-GOT ticket booked directly with SAS.

The long haul business class ticket EWR-ARN has yet to be refunded. Travel agent says the ticket status is still OPEN and that they have to wait eight weeks from the refund request before they can escalate - which puts us at roughly June 24th.

Anubis13

Because it is very easy to complain, we have to admit the good things also. SAS compensated me for the flight disruption, the email i received explained everything what they can compensate and I find it a very nice gesture, while with other airlines it would be far worse to claim the reimbursement.
Of course the case took 25 days but I guess the amount of work they had would be massive.

namtakrai

May I know if everyone already got refunded for the ticket by SAS? My ticket was bought via Zuji HK which has already ceased operation half a year ago. The contact from Zuji said they would refund me after SAS refunds Zuji, which will take 12 to 16 weeks. Very worried now.

highupinthesky

SK is behind on the refunds, but chasing helps. Also as I wrote in another tread. Refunds sometime gets stuck in the internal audit and need manual intervention to move on. Chasing helps a lot in those cases as for some reason SK don't always know when a refund is stuck in the process. Chasing is of course hard when you have to go through a TA, but if you have the ticket number, you can reach out to SK directly.