SAS pilots on strike in April 2019
#106
Join Date: May 2016
Posts: 496
Well. You relayed undocumented rumors, which I and many others here believe to be wrong, so yes I should comment. Also I did have experience with missed connections on reward flights, and now a days there aren't much difference when it comes to missed connections and canceled flights. They both require a rebooking for the leg you are not flying according to original schedule.
#107
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
#108
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
What is the difference between relaying and reporting a rumor? In both cases you are telling everybody about an undocumented rumor you have picked up somewhere else. Often these kind of rumors are wrong or based on something which isn't enforced anymore, which I also believe is the case here.
#109
Join Date: May 2016
Posts: 496
In this cases you need to know what to say. Im EBG and fly Business.
#110
Join Date: Feb 2019
Posts: 127
I arrived at CPH at 13:15from SFO and my flight for geneva was cancelled 30 minutes before departure at 17. SAS service could not find a ticket for me for the next few days. The system seems to be fully booked for tomorrow. So I decided to take a train. Is there something that I can claim from SAS, at least the ticket expenses.
Last edited by Anubis13; Apr 26, 2019 at 1:07 pm
#111
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 20,877
NOTE: BT has updated their article, the message is quite different now.
The Danish newspaper BT reports and quotes the Danish head of PR for SK that passengers opting to cancel their flights booked will get a 300 euro voucher on top of the refund.
Actually a very good PR move.,a practical operational move, and hopefully for SK a good way to secure future business. Not a bad decision from SK
Actually a very good PR move.,a practical operational move, and hopefully for SK a good way to secure future business. Not a bad decision from SK
Last edited by CPH-Flyer; Apr 27, 2019 at 4:00 am
#113
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,634
It's important to realize the difference between a voluntary rebooking of a flight that hasn't been cancelled yet, and a flight that actually is cancelled.
Concerning the voluntary rebooking, a part of the SAS info says: "You can rebook to a SAS flight on another date to the same destination if the same service class as the original ticket is available. The new date of travel may not be earlier than 06May until 30 September 2019." That could be interpreted to mean that there must be award space available if you want to rebook a flight voluntarily.
But if a flight has actually been cancelled and you show up at the aiport, SAS will need to rebook you onto any flight that will get you to your destination.
Concerning the voluntary rebooking, a part of the SAS info says: "You can rebook to a SAS flight on another date to the same destination if the same service class as the original ticket is available. The new date of travel may not be earlier than 06May until 30 September 2019." That could be interpreted to mean that there must be award space available if you want to rebook a flight voluntarily.
But if a flight has actually been cancelled and you show up at the aiport, SAS will need to rebook you onto any flight that will get you to your destination.
If you are on an SK award ticket and affected by the strike but decide to rebook for later (between 6 May to 30 Sept) X/I class needs to be available - SK is not going to rebook you into revenue class. Period. Basically, it will be treated as a voluntary rebooking, however, no rebooking fees or add. taxes to be paid.
However, if your flight is cancelled and you want to travel on first available flight (a true IRROPS) SK will rebook you into revenue class if X/I class is not available and even book you with other carriers.
#114
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,634
No I think you misread this. In BT it is stated that SK will refund up to EUR 300 if SK can't rebook you to a flight within 24 hours and you decide to buy a more expensive ticket with another carrier.
#115
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 20,877
It is quite beyond misreading how it is worded now.
#116
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,634
Just to report that I was at CPH Terminal 3 for several hours yesterday (landside, not airside). The lines for the SK service center and the separate check-in counters for cancelled flights were surprisingly short (admittedly, it may have taken some time to get through the lines and talk to an agent) but it was a calm atmosphere at Terminal 3 - a lot of SK staff walking around and talking to inquiring pax. If one didn't know about the strike, I assume many would simply pass through the terminal without noticing that it was an unusual day yesterday.
It appears to me that SK handles this extraordinary situation very well.
It appears to me that SK handles this extraordinary situation very well.
Last edited by SK AAR; Apr 27, 2019 at 5:47 am Reason: spelling
#117
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
Just to report that I was at CPH Terminal 3 for several hours yesterday (landside, not airside). The lines for the SK service center and the separate check-in counters for cancelled flights were surprisingly short (admittedly it may have taken some time to get thought the line and talk to an agent) but it was calm atmosphere at T3 - a lot of SK staff walking around and talking to inquiring pax. If one didn't know about the strike, I assume many would simply pass through the terminal without noticing that it was an unusual day yesterday.
It appears to me that SK handles this extraordinary situation very well.
It appears to me that SK handles this extraordinary situation very well.
IMHO they have generally improved a lot in handling IRROPS over the last couple of years and is currently one of the better airlines to handle IRROPS
#118
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
I arrived at CPH at 13:15from SFO and my flight for geneva was cancelled 30 minutes before departure at 17. SAS service could not find a ticket for me for the next few days. The system seems to be fully booked for tomorrow. So I decided to take a train. Is there something that I can claim from SAS, at least the ticket expenses.
- SAS will reimburse up to EUR 300 for tickets on other airlines if they can't find you a flight within 24 hours and you book an alternative flight your self. Whether this also applies to trains is unclear, but probably.
- SAS will not reimburse any other expenses nor will they payout EU compensation. This is a change from last time, due to a EU verdict lately.
#119
Join Date: Jun 2016
Location: London, UK
Programs: BA Silver, SAS Diamond and LTG, Marriott Titanium and LT Plat, Radisson Premium
Posts: 130
I have never had canceled award flights, but I have had missed connections etc. on award flights. I was always automatically moved to the next flight. I can't see any reason why canceled award flights should be any different. You can't do the rebooking your self unless there are free award seats in same class on the new flight, which is unlikely, but the SK agents should be able to rebook you as with any other cancellation. Your ticket type won't change, only the flight you are on. It's no different from the cheap Y tickets. They are most likely not available on the new flight, so they will be "upgraded" to a higher booking class.
#120
Join Date: Dec 2014
Posts: 3
SAS updated the information page today at 12 CET. Flights with a departure date of April 30 and May 1 are now also eligible for free rebooking.
Im flying AMS-CPH-SFO on the first of May, so I'll try to rebook AMS-FRA-SFO with LH.
The departure date of your flight are between 26 April 2019-01 MAY 2019