SAS pilots on strike in April 2019
#436
Join Date: Mar 2016
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According to the regulation, you got what you were due. A full refund. SK might come around and pony up the $3k for the alternate booked fare, but I seriously doubt they will. Even though they said, they will compensate for alternative travel arrangements.... I guess they draw a line somewhere and I'll suspect your case will be on the wrong side of that line.
#437
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
And since when do FTers care about what an airline has to say with regards to EC261?
#438
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Join Date: Jul 2011
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In this case there does seem to be precedent in Scandinavian courts that the view of SK is correct. So we are awaiting further litigation if SK's statement is to be overturned. Until then, don't expect anything to be paid out for these cancellations.
#440
Join Date: May 2019
Posts: 66
I found out on the night of May 2nd when I went to check in online that my flight for May 3rd had been cancelled and rerouted through another airline. I had no communication from SAS at all and if it weren't for me trying to checkin online I would have gone to the airport for my original flight. I also found out the strike had actually ended but my original flight was cancelled as a knock on effect. As a result I got to Tokyo about 8 hours later than planned and lost a day of my holiday.
I understand they don't want to pay compensation for delays due to the strike being "out of their control" but where do I stand with my delay being the day after the strike had ended (but still related to the strike)? Are they taking the same stance on those flights? I'll probably request it regardless as I disagree that it was out of their control.
I understand they don't want to pay compensation for delays due to the strike being "out of their control" but where do I stand with my delay being the day after the strike had ended (but still related to the strike)? Are they taking the same stance on those flights? I'll probably request it regardless as I disagree that it was out of their control.
#441
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
I found out on the night of May 2nd when I went to check in online that my flight for May 3rd had been cancelled and rerouted through another airline. I had no communication from SAS at all and if it weren't for me trying to checkin online I would have gone to the airport for my original flight. I also found out the strike had actually ended but my original flight was cancelled as a knock on effect. As a result I got to Tokyo about 8 hours later than planned and lost a day of my holiday.
I understand they don't want to pay compensation for delays due to the strike being "out of their control" but where do I stand with my delay being the day after the strike had ended (but still related to the strike)? Are they taking the same stance on those flights? I'll probably request it regardless as I disagree that it was out of their control.
The reason the longhauls except 2 flights was canceled the first day after the strike was because there were no crew at the out stations to fly the birds back. So either they cancel the first rotation after the strike or they cancel the first return flight and second outbound flight. Those cancellations can't be avoided when the strike lasted more than 3 days and the outstationed crew had returned to their home base.
The 2 flights which wasn't canceled were used to bring crew to the outstations in US and Asia. The return flights of those two were delayed about 20 hours so the crew could get the mandatory 15 hours of rest before flying back.
#443
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
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Some more details in the IR presentation attached. It seems the savings they didn't get from the pilots will be realized elsewhere.
#444
Join Date: Mar 2005
Location: MSY
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FWIW, after four weeks received a refund of my ARN-GOT ticket booked directly with SAS.
The long haul business class ticket EWR-ARN has yet to be refunded. Travel agent says the ticket status is still OPEN and that they have to wait eight weeks from the refund request before they can escalate - which puts us at roughly June 24th.
The long haul business class ticket EWR-ARN has yet to be refunded. Travel agent says the ticket status is still OPEN and that they have to wait eight weeks from the refund request before they can escalate - which puts us at roughly June 24th.
#445
Join Date: Feb 2019
Posts: 127
Because it is very easy to complain, we have to admit the good things also. SAS compensated me for the flight disruption, the email i received explained everything what they can compensate and I find it a very nice gesture, while with other airlines it would be far worse to claim the reimbursement.
Of course the case took 25 days but I guess the amount of work they had would be massive.
Of course the case took 25 days but I guess the amount of work they had would be massive.
#446
Join Date: Jan 2015
Posts: 5
May I know if everyone already got refunded for the ticket by SAS? My ticket was bought via Zuji HK which has already ceased operation half a year ago. The contact from Zuji said they would refund me after SAS refunds Zuji, which will take 12 to 16 weeks. Very worried now.
#447
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
May I know if everyone already got refunded for the ticket by SAS? My ticket was bought via Zuji HK which has already ceased operation half a year ago. The contact from Zuji said they would refund me after SAS refunds Zuji, which will take 12 to 16 weeks. Very worried now.