SAS - Business Class Smart Refundable?

Old Feb 23, 19, 1:30 pm
  #1  
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Join Date: Feb 2019
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Red face SAS - Business Class Smart Refundable?

Hi Everyone! I'm new to this forum but was wondering if any of you had insight into the refund/cancellation policy with SAS. I am traveling from LAX to Stockholm and would like to fly Business Class Smart. However, just in case something were to happen, and I needed to cancel my flight, would I be able to and get my money back or at the very least, be able to use the $$ on a future flight? I spoke to SAS customer service this morning and she was unable to help since I hadn't booked a ticket yet. She said I should book and then call with my questions. I have 24 hours to cancel if needed. I don't feel comfortable booking a $3,400 flight without having all of my options in front of me. Any suggestions or experiences would be appreciated. Thank you!
Bongo7717 is offline  
Old Feb 23, 19, 8:40 pm
  #2  
 
Join Date: Apr 2017
Posts: 39
I went through a mock booking using the app. After selecting the outbound and return, I clicked on the flight and the following info arrived:

SAS BUSINESS SMART
US$450 rebooking fee + fare difference
Non-refundable

SAS BUSINESS
Fare difference only for rebooking
Fully refundable unless part of ticket has been used, then itís partially refundable

Hope that helps!
SkOrdBgo is offline  
Old Feb 24, 19, 3:33 am
  #3  
 
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The refund rules should be clearly stated at the time of booking and they may be different depending on how you book the tickets.
When I look at Business Smart (through sas.dk) it's stated they can be changed and refunded for a fee (used to bee DKK600 in Denmark), but this might be different if booked from other countries or through other booking sites.
SAS Business (not Business Smart) is stated to be changeable within the same booking class and full refundable, or partly if part of the trip has been used. All without fee. But again. This might be different through other booking sites or from other countries.

I always use the SK websites when booking SK flights as the rules are clearly stated here at the time of booking, and all fees are listed before typing in any credit card info.
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Old Feb 25, 19, 2:03 am
  #4  
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The non-refundable fares ex US on SAS can technically not be refunded but the remaining value after the 450$ change fee can be applied to a future ticket:

Code:
**  RULES DISPLAY  **                  XF MAY APPLY
                                       OTHER TAX MAY APPLY
                                       SURCHG MAY APPLY-CK RULE
25FEB19**25FEB19/SK LAXSTO/NSP;AT/TPM  5513/MPM  6615
LN FARE BASIS    OW   USD  RT   B PEN  DATES/DAYS   AP MIN MAX R
09+Z6XUSSCB                4090 Z NRF    -         +60+SU+ 12M R
FCL: Z6XUSSCB  TRF:   1 RULE: NKS6 BK:  Z
PTC: ADT-ADULT              FTC: BX -BUSINESS CLASS EXCURSION
FARE FAMILY            : BUSSMART
PE.PENALTIES
FOR Z6XUSSCB TYPE FARES

  CANCELLATIONS

    ANY TIME
      TICKET IS NON-REFUNDABLE.
         NOTE -
          WAIVED FOR SCHEDULE CHANGE
          WHEN COMBINING ON A HALF ROUNDTRIP BASIS THE
          PENALTY CONDITIONS FOR EACH FARE COMPONENT APPLIES
                                                  PAGE  1/ 5

>m
          --------------------------------------------------
          REFUND OF UNUSED FEES AND TAXES PERMITTED.
          FOR NON REFUNDABLE TICKETS YQ/YR DOMESTIC/
          INTERNATIONAL SURCHARGES WILL NOT BE REFUNDED
          --------------------------------------------------
          WAIVED FOR HOSPITALIZATION OR DEATH OF PASSENGER
          OR FAMILY MEMBER OR TRAVEL COMPANION.
          VALID HOSPITALIZATION/DEATH CERTIFICATE REQUIRED.
          --------------------------------------------------
          PLEASE SEND EMAIL WITHIN 24 HOURS OF ISSUING
          REFUND TO REFUNDS-US SASAIR.COM WITH THE FOLLOWING
          INFORMATION.
          SUBJECT LINE-
          TEN DIGIT TICKET NUMBER FOLLOWED BY PASSENGER NAME
          IN THE FORM OF LAST NAME/FIRST NAME AND A COPY OF
          TICKET AND DEATH/HOSPITALIZATION CERTIFICATE
          --------------------------------------------------
          UPON PAYMENT OF THE CHANGE FEE CONTAINED
          WITHIN THIS RULE FULL VALUE OF A WHOLLY UNUSED
          TICKET.MAY BE APPLIED TOWARD PURCHASE OF A NEW
          TICKET PRICED AT EQUAL OR HIGHER -CURRENT- SK
                                                  PAGE  2/ 5

>m
          FARE CHANGE FEE/DIFFERENCE IN FARE/TAX TO BE
          COLLECTED AT TIME OF EXCHANGE
          --PROVIDED--
          --ORIGINAL RESERVATIONS ARE CANCELLED PRIOR TO
          ORIGINALLY SCHEDULE FLIGHT ---  AND ---
          RESERVATIONS FOR NEW ITINERARY ARE MADE AND
          TICKETS REISSUED NO LATER THAN 1 YEAR FROM
          DATE OF ISSUE ON ORIGINAL PURCHASED TICKET.
          ---------------------------------------------
          FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF
          REJECTION OF VISA. EMBASSY STATEMENT REQUIRED

  CHANGES

    ANY TIME
      PER TICKET CHARGE USD 450.00 FOR REISSUE.
         NOTE -
          NO CHILD DISCOUNT. INFANT FREE OF CHARGE.
          --------------------------------------------------
          CHANGES NOT PERMITTED IN CASE OF NO-SHOW
          REFER TO REFUNDS SECTION
                                                  PAGE  3/ 5

>m
          --------------------------------------------------
          REBOOKING IN SAME BOOKING CLASS AS TICKETED
          CHARGE USD 450.00 PER TRANSACTION -
          --------------------------------------------------
          CHANGE FEE WILL BE THE HIGHEST OF ALL CHANGED FARE
          COMPONENTS PER TICKET
          --------------------------------------------------
          CHANGE FEE APPLIES FOR EVERY SINGLE CLOSED
          TRANSACTION.
          --------------------------------------------------
          FOR AUTOMATIC REISSUE THE PENALTY FEE MUST BE
          COLLECTED ON AN EMD.
          FOR MANUAL REISSUE ON AN EMD OR AS A DU TAX.
          WHICH MUST REMAIN NON-REFUNDABLE.
          --------------------------------------------------
          FARES MAY BE UPGRADED TO ANY HIGHER SK FARE
          IN CASE OF UPGRADING TO A HIGHER SK FARE CHARGE
          USD 450.00 PER TRANSACTION AND CHARGE THE
          DIFFERENCE BETWEEN THE FARE PAID AND THE HIGHER
          UPGRADED SECTOR.
          --------------------------------------------------
                                                  PAGE  4/ 5

>m
          REBOOKING/REISSUE/PAYMENT MUST BE MADE IN ONE                         
          TRANSACTION BEFORE DEPARTURE OF EITHER THE FLIGHT                     
          BEING CHANGED OR THE NEW FLIGHT WHICH EVER IS                         
          EARLIER.                                                              
          --------------------------------------------------                    
          IN CASE OF TICKET UPGRADE THE ORIGINAL                                
          NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE.                         
          --------------------------------------------------                    
          DOWNGRADING TO A LOWER BOOKING CLASS OR A LOWER                       
          SERVICE CLASS NOT PERMITTED.                                          
                                                  PAGE  5/ 5
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