Often1

And that explains it. If it was a "tiny" amount (less than $100?) and you are a good customer of the card issuer, you will find your chargeback granted even if the merchant vendor bothers to respond, which it doesn't. It is easier and cheaper for both the card issuer and the merchant vendor to let the small stuff go.

You may find that a similar dispute here works with SK. Simply not worth a major carrier's bandwidth to fight over chump change. They just hope you go away and fly someone else the next time.

Jainzar

You are right, some airlines do it better and do not offer a Light option it in higher booking classes. I fact even SK manages on its US routes to offer it only in the lowest 3 buckets but on European travel they insist on offering a light fare in every bucket (but award).

GetSetJetSet

correct me if I'm wrong but I seem to recall taking an intra-Europe or perhaps domestic flight in Norway where business class didn't even have the middle blocked. LOL @ charging for business when it's the same seat as coach without even blocking the middle. What do they charge several hundred $ more for? The inedible box of gloop they pass off as a "meal?" I avoid SAS whenever possible, but sometimes there's no choice. It's not a very good airline.

BRITINJAPAN4

Why ? Because they can ! Its not really difficult is it ? Its not the greatest of airlines but it gets you from a to b and often at extremely low fares, so what do you expect.

Disappointment normally is a function of poor research

GetSetJetSet

Expecting business class to not be THE EXACT SAME seat as coach for 3x the price is something most would assume as on it's face obvious, not necessary to research. You book an intra-Euro J flight, you expect the same crappy seat, but with the middle blocked. Not the same crappy seat AND no blocked middle.

CPH-Flyer

SK got rid of intra Europe business class in 2013, and intra Nordic back in 2002. They do offer Plus which is a premium economy product, and it does indeed not have a blocked middle seat. The product started its life as Economy Flex, then Economy Extra, and when business class was removed it was rebranded as SAS Plus.

I realise that if you redeem via United, you are charged J amount of miles for a PY product, but that is really between United and their members.

Pre 2013, business class did indeed have a blocked middle seat.

BRITINJAPAN4

Except the facts that you yourself present seem to prove that you are incorrect. I would have though if you fly more than a few times you would realize air fares and logic do not go hand in hand, Only the rules of supply and demand have any bearing, and if an airline is making money they are playing the right game, If they are not they will cease to business. There are very few routes where an airline has a monopoly, so....do your research, make your choice and you should not be disappointed, at least if you get what it says on the box !

herwig

I find all these complaints are barely worth the discussion. It is easy to criticise food & seating, but for most passengers that's not what they care most on a flight of less than 2 hours and it is often purely down to personal preference. Food is only a little differentiator when there are two almost equal choices. I fly a decent amount of SAS because I think SAS gets the basics right. I value the Go and Plus concept because it keeps Plus prices and low. The most important feature of Plus is in my opinion its flexibility and that you are prioritised for a free seat next to you if the load allows it (for 2+ hour flights).
I personally prefer the cube over some Lufthansa standard (business) meal, but I can understand that others feel the other way round. They are welcome to choose a LH owned carrier if there is choice instead of SK. I personally have been flying an equal amount of LH-group, SAS and also low-cost carriers (for direct flights) intra-europe and I rather care better schedule, flexibility, handling of IROPS and price when buying my ticket than the food concept.

Silver Fox

Assumption is the mother of all **** ups.

SK2751

It's amazing how often people get to believe there is business class on some routes where it was removed 15+ years ago. I admit that I often also don't have time to research before booking, but at least on my way to the gate I tend to google for the service levels of the airline to know what to expect. I have rarely (never?) been served less than advertised. I am gonna get myself a bag of pop-corn and watch how people drum each other up in here, though. It is fairly entertaining

Often1

People simply don't do the research and then assume that because something is offered on some other carrier on some other route, that it will be this way for them on SK.

No different than OP who complains that he had a contract requiring a *G baggage allowance then the *A terms clearly except the fare basis he chose to purchase.

GetSetJetSet

I searched "business" class fares on Kayak and this turned up as a Business fare, so I booked it. Perhaps they should stop representing it as business.

GetSetJetSet

When you search for business class fares, and an airline shows up as offering a business class fare and you click through to book, you figure they aren't lying to you and that you don't need to research their history and which bucket it's booking into.

CPH-Flyer

SK does not advertise or represent it as business class That Kayak does is of course quite unfortunate, but should really be raised with Kayak.

Silver Fox

Their definition of "business" and my definition of "business" are likely two different things and I always check. It would be nice to think that they aren't lying but they do. I think the experience has proved that you do have to check these days. I am sorry that is the case, but that seems to be the way of the airline world these days.