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Retro claim after 7 days. Or not…

Retro claim after 7 days. Or not…

Old Feb 5, 2018, 4:09 am
  #1  
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Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
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Retro claim after 7 days. Or not…

According to SK website (news uploaded 2018-01-19): ‘Requests for missing airline points can now be submitted 7 days after all travel (used to be 14 days), effective from January 22, 2018.’

Nice. But guess what? It doesn’t work! Big surprise…

Just tried a SK-flight flown 8 days ago (28. January). Response from system: ‘En flyrejse kan tidligst registreres to (2) uger efter gennemfřrt flyvning.’ In English: Two (2) weeks.
SK2751 likes this.
Tango Alpha is offline  
Old Feb 6, 2018, 5:01 am
  #2  
 
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Given the experience we all have with SK IT this can hardly be a surprise? Rewarding incompetency is key to SK's strategy.
FlyingMoose is offline  
Old Feb 7, 2018, 12:39 am
  #3  
 
Join Date: Jul 2008
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+1...with a caveat. The online system has worked rather well considering that we needed to mail in boarding passes not too long ago. Remember the days when it look months to retro-claim a flight (or get a response from customer service)? I don't want to excuse SAS IT for not being able to handle their own promises, but let's keep in mind that an immediate retro-claim after 14 days is light years ahead of where we were.
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Old Feb 7, 2018, 1:00 am
  #4  
 
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Originally Posted by livious
+1...with a caveat. The online system has worked rather well considering that we needed to mail in boarding passes not too long ago. Remember the days when it look months to retro-claim a flight (or get a response from customer service)? I don't want to excuse SAS IT for not being able to handle their own promises, but let's keep in mind that an immediate retro-claim after 14 days is light years ahead of where we were.

this post brought back memories, I remember sending emails with BP to somewhere in Bangkok if I dont misremember

Lately only had one flight that did not post and that retroclaim went fairly well, while it was annoying to wait 14 days even when it was due to a reroute but when it finally was done it was quite painless 👍
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kauppias is offline  
Old Feb 7, 2018, 2:19 am
  #5  
 
Join Date: Jul 2008
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Yep, Bangkok it was. The place where retro-claim hopes went to slowly die. You could wait for months, then incorrectly be denied points as the staff was clueless and then have to start all over again. I had one instance where the 6 month retro-claim period had expired because they never handled it in time (although I may have waited 2-3 months before sending the boarding pass). Thank goodness those days are seemingly behind us!
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Old Feb 7, 2018, 8:38 am
  #6  
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Originally Posted by kauppias
this post brought back memories, I remember sending emails with BP to somewhere in Bangkok if I dont misremember
An before the Bangkok-days it was a real letter sent to Sveg At least SAS lounges at that time accepted letters to be mailed without stamps.
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Old Feb 7, 2018, 10:18 am
  #7  
 
Join Date: Aug 2010
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Originally Posted by Tango Alpha
An before the Bangkok-days it was a real letter sent to Sveg At least SAS lounges at that time accepted letters to be mailed without stamps.
Must have been before my Time
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Old Feb 19, 2018, 10:01 am
  #8  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
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It seems they have implemented a version of their own to tie into the *A system that shares the data. Alas it doesn't work for me either with the same error message. Curious to see that it even lists EY as a online retrocredit partner...!
oliver2002 is offline  
Old Jul 10, 2019, 7:44 am
  #9  
 
Join Date: Oct 2015
Location: next to HAM
Programs: LH M+M
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Curious.. second time this happened:
booked LX flights, with EB# attached from the very beginning (no change at check-in/gate or so) and the miles wont be credited automatically (waited 12 days).
Using the retrocredit form (and yes, thanks, no BP scanning) produced "system errors", but after reloading the mileage overview, the miles are there!

So what's this - do I have to "prepare" to always use retrocredit? Since the data is obivously there/available, why not credit within some days (or right after boarding..)?
PAX_fips is online now  
Old Jul 10, 2019, 8:32 am
  #10  
 
Join Date: Sep 2012
Location: AGH
Posts: 5,951
Originally Posted by PAX_fips
Curious.. second time this happened:
booked LX flights, with EB# attached from the very beginning (no change at check-in/gate or so) and the miles wont be credited automatically (waited 12 days).
Using the retrocredit form (and yes, thanks, no BP scanning) produced "system errors", but after reloading the mileage overview, the miles are there!

So what's this - do I have to "prepare" to always use retrocredit? Since the data is obivously there/available, why not credit within some days (or right after boarding..)?
Never have issues with LX flights getting credited. What does the boarding pass say? Does it show your status?
fassy is offline  
Old Jul 10, 2019, 9:48 am
  #11  
 
Join Date: Oct 2015
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No status (*S right now) mentioned, one trip had the EB# though - the other didn't. Hmmm. Let's see next time.
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Old Jul 10, 2019, 9:51 am
  #12  
 
Join Date: Sep 2012
Location: AGH
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Did you enter the data in full including the EBB/EBS/EBG/EBD prefix or just the number? I usually enter the full number including the 3 letter code for status.
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Old Jul 10, 2019, 9:53 am
  #13  
 
Join Date: Oct 2015
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Just the number.. wasn't aware of these prefixes, will try that next time, thanks
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