Retro claim after 7 days. Or not…
#1
Original Poster
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
Retro claim after 7 days. Or not…
According to SK website (news uploaded 2018-01-19): ‘Requests for missing airline points can now be submitted 7 days after all travel (used to be 14 days), effective from January 22, 2018.’
Nice. But guess what? It doesn’t work! Big surprise…
Just tried a SK-flight flown 8 days ago (28. January). Response from system: ‘En flyrejse kan tidligst registreres to (2) uger efter gennemfřrt flyvning.’ In English: Two (2) weeks.
Nice. But guess what? It doesn’t work! Big surprise…
Just tried a SK-flight flown 8 days ago (28. January). Response from system: ‘En flyrejse kan tidligst registreres to (2) uger efter gennemfřrt flyvning.’ In English: Two (2) weeks.
#3
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
+1...with a caveat. The online system has worked rather well considering that we needed to mail in boarding passes not too long ago. Remember the days when it look months to retro-claim a flight (or get a response from customer service)? I don't want to excuse SAS IT for not being able to handle their own promises, but let's keep in mind that an immediate retro-claim after 14 days is light years ahead of where we were.
#4
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,895
+1...with a caveat. The online system has worked rather well considering that we needed to mail in boarding passes not too long ago. Remember the days when it look months to retro-claim a flight (or get a response from customer service)? I don't want to excuse SAS IT for not being able to handle their own promises, but let's keep in mind that an immediate retro-claim after 14 days is light years ahead of where we were.
this post brought back memories, I remember sending emails with BP to somewhere in Bangkok if I dont misremember
Lately only had one flight that did not post and that retroclaim went fairly well, while it was annoying to wait 14 days even when it was due to a reroute but when it finally was done it was quite painless 👍
#5
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
Yep, Bangkok it was. The place where retro-claim hopes went to slowly die. You could wait for months, then incorrectly be denied points as the staff was clueless and then have to start all over again. I had one instance where the 6 month retro-claim period had expired because they never handled it in time (although I may have waited 2-3 months before sending the boarding pass). Thank goodness those days are seemingly behind us!
#6
Original Poster
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
#7
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,895
#8
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,001
It seems they have implemented a version of their own to tie into the *A system that shares the data. Alas it doesn't work for me either with the same error message. Curious to see that it even lists EY as a online retrocredit partner...!
#9
Join Date: Oct 2015
Location: next to HAM
Programs: LH M+M
Posts: 960
Curious.. second time this happened:
booked LX flights, with EB# attached from the very beginning (no change at check-in/gate or so) and the miles wont be credited automatically (waited 12 days).
Using the retrocredit form (and yes, thanks, no BP scanning) produced "system errors", but after reloading the mileage overview, the miles are there!
So what's this - do I have to "prepare" to always use retrocredit? Since the data is obivously there/available, why not credit within some days (or right after boarding..)?
booked LX flights, with EB# attached from the very beginning (no change at check-in/gate or so) and the miles wont be credited automatically (waited 12 days).
Using the retrocredit form (and yes, thanks, no BP scanning) produced "system errors", but after reloading the mileage overview, the miles are there!
So what's this - do I have to "prepare" to always use retrocredit? Since the data is obivously there/available, why not credit within some days (or right after boarding..)?
#10
Join Date: Sep 2012
Location: AGH
Posts: 5,951
Curious.. second time this happened:
booked LX flights, with EB# attached from the very beginning (no change at check-in/gate or so) and the miles wont be credited automatically (waited 12 days).
Using the retrocredit form (and yes, thanks, no BP scanning) produced "system errors", but after reloading the mileage overview, the miles are there!
So what's this - do I have to "prepare" to always use retrocredit? Since the data is obivously there/available, why not credit within some days (or right after boarding..)?
booked LX flights, with EB# attached from the very beginning (no change at check-in/gate or so) and the miles wont be credited automatically (waited 12 days).
Using the retrocredit form (and yes, thanks, no BP scanning) produced "system errors", but after reloading the mileage overview, the miles are there!
So what's this - do I have to "prepare" to always use retrocredit? Since the data is obivously there/available, why not credit within some days (or right after boarding..)?