Claiming EU 261/2004 delay compensation on SAS
Jul 2, 2017, 6:58 am
#1
Original Poster
Join Date: Jan 2016
Location: Florida
Programs: UA Gold, Marriott Gold
Posts: 276
Claiming EU 261/2004 delay compensation on SAS
First some background on the flights.
OSL-CPH SK1455 (Delayed about 20 min)
CPH-SFO SK935 Scheduled at 12:25 and left at ~16:20
Arrived in SFO (at gate) at 18:12 (Scheduled was 14:45)
I understand that I am entitled to €600 in compensation due to the delay. Looking on the EU website I found the industry wide complaint form. However it does not say any details beyond telling me to send it to the airline. Do I have to use this form? If so, do I have to send it to the offices in Europe? Also, can all of this be done online to avoid the paperwork?
OSL-CPH SK1455 (Delayed about 20 min)
CPH-SFO SK935 Scheduled at 12:25 and left at ~16:20
Arrived in SFO (at gate) at 18:12 (Scheduled was 14:45)
I understand that I am entitled to €600 in compensation due to the delay. Looking on the EU website I found the industry wide complaint form. However it does not say any details beyond telling me to send it to the airline. Do I have to use this form? If so, do I have to send it to the offices in Europe? Also, can all of this be done online to avoid the paperwork?
Jul 2, 2017, 7:57 am
#2
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
First some background on the flights.
OSL-CPH SK1455 (Delayed about 20 min)
CPH-SFO SK935 Scheduled at 12:25 and left at ~16:20
Arrived in SFO (at gate) at 18:12 (Scheduled was 14:45)
I understand that I am entitled to €600 in compensation due to the delay. Looking on the EU website I found the industry wide complaint form. However it does not say any details beyond telling me to send it to the airline. Do I have to use this form? If so, do I have to send it to the offices in Europe? Also, can all of this be done online to avoid the paperwork?
OSL-CPH SK1455 (Delayed about 20 min)
CPH-SFO SK935 Scheduled at 12:25 and left at ~16:20
Arrived in SFO (at gate) at 18:12 (Scheduled was 14:45)
I understand that I am entitled to €600 in compensation due to the delay. Looking on the EU website I found the industry wide complaint form. However it does not say any details beyond telling me to send it to the airline. Do I have to use this form? If so, do I have to send it to the offices in Europe? Also, can all of this be done online to avoid the paperwork?
Jul 2, 2017, 7:58 am
#3
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,105
First some background on the flights.
OSL-CPH SK1455 (Delayed about 20 min)
CPH-SFO SK935 Scheduled at 12:25 and left at ~16:20
Arrived in SFO (at gate) at 18:12 (Scheduled was 14:45)
I understand that I am entitled to €600 in compensation due to the delay. Looking on the EU website I found the industry wide complaint form. However it does not say any details beyond telling me to send it to the airline. Do I have to use this form? If so, do I have to send it to the offices in Europe? Also, can all of this be done online to avoid the paperwork?
OSL-CPH SK1455 (Delayed about 20 min)
CPH-SFO SK935 Scheduled at 12:25 and left at ~16:20
Arrived in SFO (at gate) at 18:12 (Scheduled was 14:45)
I understand that I am entitled to €600 in compensation due to the delay. Looking on the EU website I found the industry wide complaint form. However it does not say any details beyond telling me to send it to the airline. Do I have to use this form? If so, do I have to send it to the offices in Europe? Also, can all of this be done online to avoid the paperwork?
Contact SK customer service with your claim. They are normally pretty good a paying when applicable.
Jul 2, 2017, 8:17 am
#4
Join Date: Dec 2009
Location: ARN/LIS/SFO
Programs: SK Gold, ex-Swissôtel Zenit (sigh)
Posts: 32
Just did this earlier this week using the SAS Customer Care form online. They replied within a day. Very impressed!
Thank you for getting in touch with us. I am sorry that your trip did not go according to plan, and I do understand your disappointment and frustration.
To delay, or in the worst case, cancel a flight is our last alternative, however, sometimes it is unfortunately the only option. I can confirm that in accordance with EU Regulations 261/2004 you are entitled to receive 400 EUR compensation equal to 3905 SEK.
SAS will reimburse direct extra costs during the delay.
According to your attached reciepts i will also transfer XX SEK.
To delay, or in the worst case, cancel a flight is our last alternative, however, sometimes it is unfortunately the only option. I can confirm that in accordance with EU Regulations 261/2004 you are entitled to receive 400 EUR compensation equal to 3905 SEK.
SAS will reimburse direct extra costs during the delay.
According to your attached reciepts i will also transfer XX SEK.
Last edited by jrcplus; Jul 2, 2017 at 10:58 am
Jul 2, 2017, 6:56 pm
#8
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,262
All that matters is the reason for the delay of the second segment. The first segment delay did not delay your arrival at SFO.
You are entitled to 50% of EC 261/2004 for a Type 3 flight at 3 hours. The EUR 600 doesn't kick in until 4 hours have passed.
So, we really need to know the reason for the delay.
You are entitled to 50% of EC 261/2004 for a Type 3 flight at 3 hours. The EUR 600 doesn't kick in until 4 hours have passed.
So, we really need to know the reason for the delay.
Jul 2, 2017, 7:38 pm
#9
Original Poster
Join Date: Jan 2016
Location: Florida
Programs: UA Gold, Marriott Gold
Posts: 276
Jul 2, 2017, 8:21 pm
#10
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Jul 3, 2017, 8:19 am
#11
Join Date: Jul 2009
Location: CPH
Programs: UA Premier Gold
Posts: 79
Pretty sure I was on the same flight as you Seby12 (SK 935, June 16th?)
I sent them an email with a request for compensation and they got back to me within a week. They wired 300 EUR to my bank account since the delay was less than 4 hours and this entitles them to only pay 50% of the full amount.
I sent them an email with a request for compensation and they got back to me within a week. They wired 300 EUR to my bank account since the delay was less than 4 hours and this entitles them to only pay 50% of the full amount.
Jul 4, 2017, 3:22 am
#13
Join Date: Dec 2006
Programs: IHG Amb, MR Plat, FB Silver
Posts: 138
I'm happy if you got some compensation in this case, but by Regulation 261/2004 (and relevant court cases) you are entitled to 0 EUR if the delay is less than 4 hours. (Unless the reason for delay was flight cancellation.)
Jul 4, 2017, 6:00 am
#14
FlyerTalk Evangelist
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Between 3 and 4 hours for a cat 3 flight, you get 300 euro. Over 4 hours 600 euro. The only category to have two levels of compensation.
Jan 27, 2018, 5:33 am
#15
Join Date: Aug 2010
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This was a first time for me claiming under the 3 hour comp abd got denied (super fast service still
)They claim only 4 hours and over is eligeble...
I sent in the link to the EU page to see what they reply.