SK925 Delayed 7th June 2017
Jun 7, 2017, 7:01 pm
#1
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SK925 Delayed 7th June 2017
SK925, CPH IAD was delayed by 5 hours +, scheduled ETA 15:00, plane finally arrived 20:03. Gate agent in CPH said due to a/c problems with aircraft.
Question is, can a pax make a claim?
What can the pax claim for?
Thanks.
Question is, can a pax make a claim?
What can the pax claim for?
Thanks.
Jun 7, 2017, 7:20 pm
#2
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The actual cause of the delay will be deciding if you can get compensation. Though most technical problems are not considered extraordinary circumstances.
Jun 8, 2017, 4:26 am
#3
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EU261/2004 type 3 flight, so the max compensation would be 600 Euro (assuming that SK can't successfully claim that it's extraordinary circumstances).
https://en.wikipedia.org/wiki/Flight...4#Flight_types.
LN-RKP, the backup aircraft, didn't operate any routes on June 7th, but maybe it was unavailable for other reasons.
https://www.flightradar24.com/data/aircraft/ln-rkp
https://en.wikipedia.org/wiki/Flight...4#Flight_types.
LN-RKP, the backup aircraft, didn't operate any routes on June 7th, but maybe it was unavailable for other reasons.
https://www.flightradar24.com/data/aircraft/ln-rkp
Jun 8, 2017, 5:06 am
#4
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SK 925 arrived into IAD with +4 hour delay yesterday (7 June). Unless the late departure was caused by extraordinary circumstances (the burden of proof for this rests upon SK) you are entitled to EUR 600 as compensation according to EU Reg. 261/04 + reimbursement of any meals etc purchased whilst waiting at CPH (you didn't get meal vouchers at CPH?).
Write to SK customer service and request payment of EUR 600 per passenger due to the delayed arrival of SK925 into IAD on 7 June. It may get paid by SK without fuss.
Write to SK customer service and request payment of EUR 600 per passenger due to the delayed arrival of SK925 into IAD on 7 June. It may get paid by SK without fuss.
Jun 12, 2017, 4:18 am
#5
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SAS was very quick in processing and paying out the claim. Do note that I ended up submitting another claim for the flight compensation, since they paid my incidentals first - and perhaps forgot about the flight compensation in that transaction (so I missed about 15-30 USD due to wire transfer fee), but for 2 pax, it was quite a bit - to fund another trip.
Jun 16, 2017, 7:07 am
#7
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Thank you for reporting back that this was resolved (to your satisfactory I assume; most/many pax would be happy to accept a 4 hour delayed longhaul arrival in exchange for EUR 600)
Jun 19, 2017, 2:48 am
#8
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Jun 20, 2017, 10:02 am
#12
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Yesterday's flight (19 June) was severly delayed due to storms in Washington DC: It was in holding first but then diverted to Norfolk for refuelling. However, it stayed there for quite a long time (several hours), in during which other planes that were diverted to other airports were already on their way to DC.
Does anybody know what caused the long layover in Norfolk? What happens in such a situation anyway? Do the people have to disembark and go through immigration there?
I was on the following flight SK 926 back to Copenhagen (which was then 4h delayed) and was just wondering about if there was anything else than weather that might have affected that (such as immigration)?
Does anybody know what caused the long layover in Norfolk? What happens in such a situation anyway? Do the people have to disembark and go through immigration there?
I was on the following flight SK 926 back to Copenhagen (which was then 4h delayed) and was just wondering about if there was anything else than weather that might have affected that (such as immigration)?
Jun 20, 2017, 4:29 pm
#13
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Yesterday's flight (19 June) was severly delayed due to storms in Washington DC: It was in holding first but then diverted to Norfolk for refuelling. However, it stayed there for quite a long time (several hours), in during which other planes that were diverted to other airports were already on their way to DC.
Does anybody know what caused the long layover in Norfolk? What happens in such a situation anyway? Do the people have to disembark and go through immigration there?
I was on the following flight SK 926 back to Copenhagen (which was then 4h delayed) and was just wondering about if there was anything else than weather that might have affected that (such as immigration)?
Does anybody know what caused the long layover in Norfolk? What happens in such a situation anyway? Do the people have to disembark and go through immigration there?
I was on the following flight SK 926 back to Copenhagen (which was then 4h delayed) and was just wondering about if there was anything else than weather that might have affected that (such as immigration)?
But you would need probably need to hear from someone on board to get details.
Jun 21, 2017, 2:45 am
#14
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Usually you are taken to the original airport, no flexibilty to enter the country at ORF, unless something major happens. SAS and the crew are usually also interested to get back to the original destination as no wants to be stranded at the diversion airport.
Jun 21, 2017, 11:59 am
#15
Join Date: Jun 2015
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Ah I see, thanks for the clarifications. I just thought that maybe they took so long because of immigration process (as I've heard that even on the Air New Zealand flight from LHR to AKL via LAX you have to immigrate into the US, I thought maybe that this is a general policy).