When do points appear in Eurobonus?
#16
Join Date: Aug 2009
Location: CPH
Programs: SK Diamond *G, LH SEN *G, Hyatt Globalist
Posts: 437
Delay in points posting post 1st July
Anyone else experiencing heavy delay in points posting since 1st June?
I have 4 flights CPH-BRU return in GO, one flight CPH-NYC in C and one flight CPH-PEK in C since 1st June, but only one leg, CPH-BRU, has yet posted.
Thx
I have 4 flights CPH-BRU return in GO, one flight CPH-NYC in C and one flight CPH-PEK in C since 1st June, but only one leg, CPH-BRU, has yet posted.
Thx
Last edited by NicoEBG; Jun 29, 2017 at 3:52 am
#17
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
Not since June 1. I had a SK flight on June 9, where the points was visible on my account the day after the flight, but none of my SK flight since June 22 has appeared yet. The strange part is my LH flight on June 22 appeared on the 23, but the connecting SK flight on the same day still hasn't appeared, so it looks like a problem with the SK flights only
#18
Join Date: Mar 2017
Location: Stockholm
Programs: EB Gold
Posts: 27
Not since June 1. I had a SK flight on June 9, where the points was visible on my account the day after the flight, but none of my SK flight since June 22 has appeared yet. The strange part is my LH flight on June 22 appeared on the 23, but the connecting SK flight on the same day still hasn't appeared, so it looks like a problem with the SK flights only
#19
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
Yes, although only with SAS flights. My wife's AC flights posted after 8 days but mine have yet to post after 2 weeks. Outside of credit cards, I have not seen points since the start of the month.
#20
Join Date: Apr 2017
Programs: SK *G EBD
Posts: 9
I was just going to ask the same thing - it seemed to work nicely there for a bit after the Eurobonus system update, but yes, last half of June has been very slow for me also!
#21
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
The CA credited my missing flights, but despite asking, she didn't write anything about whether missing points will be retro claimed automatically or whether we have to request it our self once the problem is fixed.
#22
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
I just got an e-mail from SK customer service, stating that they indeed have issues with points from SK flights, while points from other sources works fine. There are no ETA on a fix.
The CA credited my missing flights, but despite asking, she didn't write anything about whether missing points will be retro claimed automatically or whether we have to request it our self once the problem is fixed.
The CA credited my missing flights, but despite asking, she didn't write anything about whether missing points will be retro claimed automatically or whether we have to request it our self once the problem is fixed.
Two SK-flights 6/8 days ago still not there, whereas two OS and two TP flights in the same period showed up in 3-4 days.
How unprofessional can a company be have updated to an all new IT-platform one month ago and still miss fundamental services to its customers/members about itself?
#23
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
- It worked fine for the SK flights I had in the first week of June.
- It looks like it's only SK operated flights which are affected. The problem therefore most likely lies in on of the old systems which hasn't yet been modernized.
- There are still a lot of outstanding work to be done before the new EB platform is fully implemented. Just take a look at the "A true traveler" statistic in the SAS app. Mine hasn't been updated since May 21 2017. Beside that I still can't see my point history past May 2 2016.
#24
Join Date: Aug 2009
Location: CPH
Programs: SK Diamond *G, LH SEN *G, Hyatt Globalist
Posts: 437
Technical problems with EuroBonus
I wrote the Diamond hotline and got the following massage:
Hej NicoEBG
Tack fr ditt mail
Vi har tyvrr just nu strningar p systemet fr pongutdelning.
SAS EuroBonus r mycket vl medvetna om detta och arbetar just nu med att tgrda felet.
Med vnlig hlsning
XXX
Traveler Consultant
SAS Sales and Service
SAS
Scandinavian Airlines System
SE - 195 87 Stockholm, Sweden
Visit: Frsundaviks All 1
Dear NicoEBG
Thank you for your e-mail.
Unfortunately, we are currently having disturbances with the points crediting system.
SAS EuroBonus is very aware of this and is currently working to correct the error.
Hej NicoEBG
Tack fr ditt mail
Vi har tyvrr just nu strningar p systemet fr pongutdelning.
SAS EuroBonus r mycket vl medvetna om detta och arbetar just nu med att tgrda felet.
Med vnlig hlsning
XXX
Traveler Consultant
SAS Sales and Service
SAS
Scandinavian Airlines System
SE - 195 87 Stockholm, Sweden
Visit: Frsundaviks All 1
Dear NicoEBG
Thank you for your e-mail.
Unfortunately, we are currently having disturbances with the points crediting system.
SAS EuroBonus is very aware of this and is currently working to correct the error.
#27
Join Date: Feb 2003
Location: Denmark, SK*G ( EBD), BA (silver), FB (Silver)
Posts: 489
Flew one SK longhaul - around June 15: Only outbound sector posted
Flew LH/SK shorthaul (connecting in FRA) on June 30 : LH posted in 2 days - SK still not posted
Has everyone employed in EB gone on Holiday ? This is a major problem....
#28
Join Date: Jan 2009
Location: Copenhagen, Denmark
Programs: SK Eurobonus Diamond (Lifetime Star Gold), Marriott Titanium (Lifetime Platinum)
Posts: 467
Maybe they are putting in the flights manually (as Im still waiting for a flight from 8 days ago).
Svantevit
#29
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
I had a missing flight from 21-Jun which turned up in the account today (14 day mark). I had patiently waited for the 14 days to pass so that I could do retro claim but it appeared on its own.
Maybe they are putting in the flights manually (as Im still waiting for a flight from 8 days ago).
Svantevit
Maybe they are putting in the flights manually (as Im still waiting for a flight from 8 days ago).
Svantevit
Two flights from 20. and 21. of June showed up almost excatly on the hour 14 days after the flights.
#30
Join Date: Aug 2017
Location: Perth, Australia
Programs: Qantas, SAS, SIA
Posts: 1
SAS Eurobonus Missing Points
Are others still having issues with SAS Eurobonus?
I had two Business Class Transatlantic flights 5th and 11th July 2017 (ARN-ORD and ORD-CPH) that are still not credited. I've had several emails with SAS EB and they told me it would be done within 30 days of 26th July 2017 (the date I submitted the form for missing points). I'm rapidly losing faith in SAS.
I should have achieved Gold Status with these two flights, and now I'm reluctant to book with SAS again until they have their EB Program sorted out.
I had two Business Class Transatlantic flights 5th and 11th July 2017 (ARN-ORD and ORD-CPH) that are still not credited. I've had several emails with SAS EB and they told me it would be done within 30 days of 26th July 2017 (the date I submitted the form for missing points). I'm rapidly losing faith in SAS.
I should have achieved Gold Status with these two flights, and now I'm reluctant to book with SAS again until they have their EB Program sorted out.