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Airport-managed lounges discontinued for SAS passengers.

Airport-managed lounges discontinued for SAS passengers.

Old Dec 15, 16, 9:01 pm
  #16  
 
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That's a pretty harsh cost cutting seen from the passenger experience perspective. But I guess it does add up pretty quickly, what is SK charged 10 to 20 euro per visit?
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Old Dec 16, 16, 12:47 am
  #17  
 
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Originally Posted by CPH-Flyer View Post
That's a pretty harsh cost cutting seen from the passenger experience perspective. But I guess it does add up pretty quickly, what is SK charged 10 to 20 euro per visit?
Let's hope they know what they are doing. This will probably come with some lost revenue and then it is a question if this still was a good idea in the end.

EDIT: And I'm curious if they will announce anything or just change it on the web silently. I don't think they can put any good news into the message so I assume they will just do it as silently as possible and shift the complaints to CS and staff at the affected outstations.

Last edited by Jainzar; Dec 16, 16 at 12:54 am
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Old Dec 16, 16, 12:55 am
  #18  
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Originally Posted by brokenwindow View Post
Here's an official document from SAS supporting (and explaining the changes in full): https://www.sas.se/upload/pdf/Lounge...Track-2017.pdf
I attached the file here for reference.
Attached Images
File Type: pdf
Lounges-and-FastTrack-2017.pdf (62.5 KB, 187 views)
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Old Dec 16, 16, 3:41 am
  #19  
 
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Originally Posted by Jainzar View Post
Maybe that refers to the Plaza Premium Lounge in LHR and the KAL Lounge in NRT.

I understand that it costs maybe too much money for cheap Y tickets in combination with *G, but that you drop it also for Plus tickets?!
And how about Star Golds who frequently fly SAS on full fare Plus tickets? Not really fun to be without lounge when you've paid 1000+ for a ticket.
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Old Dec 16, 16, 4:15 am
  #20  
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I think the biggest issue will be now that it's so close to the yearend, a lot of people will find out themselves on 02JAN, EBG+s, *Gs and Pluses in Billund, Dubrovnik, Dublin, Nice, Riga, Split, Venice, Vilnius when they will be denied access. Hopefully, they will have more time to inform ppl before 01FEB when further limitations kick in.

And maybe they will have time to make sure Palma de Mallorca can fit in one of the boxes in the presentation. I can imagine how quickly they did this.
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Old Dec 16, 16, 4:31 am
  #21  

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What a time to switch back to SAS 😄😄

Since I mainly fly Longhaul I wont be too bothered being Star gold abd having 4 Star golds in my family but many will find this a VERY bad development! Perhaps more upgrades available to plus as one of its major benefits is going in many airports

I do have a sneaking feeling this will bite SK in the butt
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Old Dec 16, 16, 4:36 am
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Sorry for my confusion here but does this mean that if I fly SAS Plus LHR-ARN I can't access the lounge? or does it mean that I should use the Lufthansa/United lounges rather than the Plaza one SAS usually suggest?
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Old Dec 16, 16, 4:51 am
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I'm definitely not going to miss the [Aspire] lounge in BHX whereas it's good to see that fast track agreements at both GDN & BHX itself have been left intact, especially at GDN where, first in the morning (mostly on Mondays), queues in the regular security area are shockingly long...

G
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Old Dec 16, 16, 4:53 am
  #24  
 
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Originally Posted by citiflyerUK View Post
Sorry for my confusion here but does this mean that if I fly SAS Plus LHR-ARN I can't access the lounge? or does it mean that I should use the Lufthansa/United lounges rather than the Plaza one SAS usually suggest?
I read the new list that there will be access in LHR for Plus passengers without *G to at least one of the two lounges. SK can decide which one you have to use in this case.
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Old Dec 16, 16, 5:05 am
  #25  
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In LHR SK had contracted the PP lounge to admit SAS customers (EBG/D in M, or regular Plus). This contract ends next year. EBG and EBD will still be able to into any of the 4 *A lounges when booked on SAS departing from T2 that day. AFAIK SAS Plus pax without status still count as C for LH lounges, so they will be able to use the Lufthansa business lounge in T2 A.
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Old Dec 16, 16, 5:58 am
  #26  
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Originally Posted by CPH-Flyer View Post
That's a pretty harsh cost cutting seen from the passenger experience perspective. But I guess it does add up pretty quickly, what is SK charged 10 to 20 euro per visit?
SAS Plus customers going to/from East Asia just took it on the chin over lounge access.

Some customers in January and maybe even February are going to be in for a nasty surprise when they find themselves at risk of missing flights due to the cancellation of priority security screening for their trip.

Last edited by GUWonder; Dec 16, 16 at 6:03 am
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Old Dec 16, 16, 6:47 am
  #27  
 
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Originally Posted by GUWonder View Post
SAS Plus customers going to/from East Asia just took it on the chin over lounge access.

Some customers in January and maybe even February are going to be in for a nasty surprise when they find themselves at risk of missing flights due to the cancellation of priority security screening for their trip.
SK has until quite recently advertised the lounge access for Plus in Narita in their email news letters here in Japan.

It must be a quite sudden change of mind to remove this.


On a separate note, TLV is mentioned as loosing fast track. Did they forget to cancel the contract when they cancelled the route??
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Old Dec 16, 16, 7:09 am
  #28  
 
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Originally Posted by CPH-Flyer View Post
SK has until quite recently advertised the lounge access for Plus in Narita in their email news letters here in Japan.

It must be a quite sudden change of mind to remove this.
What I don't understand there is that on the one hand SK knows that Japan is a special market (free drinks with the first meal) where you can still get decent revenue (I assume since NRT lacks offers). But then on the other hand it doesn't seem like they take care of their local well paying customers in this issue.
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Old Dec 16, 16, 7:35 am
  #29  
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Originally Posted by CPH-Flyer View Post
SK has until quite recently advertised the lounge access for Plus in Narita in their email news letters here in Japan.

It must be a quite sudden change of mind to remove this.


On a separate note, TLV is mentioned as loosing fast track. Did they forget to cancel the contract when they cancelled the route??
Premium security line contracts can last longer than the routes, but the variable payment (per passenger use) for the line at an airport with cancelled service drops to zero even as the contract remains applicable. Much the same goes for the lounge contracts at airports with canceled route service. Having a contract's terms still applicable but no longer utilized doesn't necessarily mean the contract is still resulting in the airline seeing higher costs than if the contract were cancelled before the expiration date listed in a contract at time of initial signing.

In some cases perhaps the lounge operator and the fast track security line contract may be from the same party and/or have a shared contract, but the term for the time period of the contract for the lounge may be the same or different than the term for the time period of the contract for priority ground services.

Last edited by GUWonder; Dec 16, 16 at 7:41 am
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Old Dec 16, 16, 7:42 am
  #30  
 
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Originally Posted by GUWonder View Post
Premium security line contracts can last longer than the routes, but the variable payment (per passenger use) for the line at an airport with cancelled service drops to zero even as the contract remains applicable. Much the same goes for the lounge contracts at airports with canceled route service.

In some cases perhaps the lounge operator and the fast track security line contract may be from the same party and/or have a shared contract, but the term for the time period of the contract for the lounge may be the same or different than the term for the time period of the contract for priority ground services.
Yep, but why even mention a destination that does not see any flights? Just let it go out quietly, and let the cut seem one line shorter.
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