Airport-managed lounges discontinued for SAS passengers.
Jun 17, 2019, 9:02 am
#241
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,953
Was the boarding pass scanned and declined or did the staff decline access right away without validating the boarding pass?
Jun 17, 2019, 9:25 am
#242
Join Date: Jul 2014
Location: 280 from HMR DVOR
Programs: EBG
Posts: 332
I scanned it on entry, it was auto declined. The security lady said “ Sas is not valid for fast track “ I pointed out that it said valid for fast track on the boarding pass she said no Sas pass is valid for fast track whatever it says.
So, no lounge in Alicante, no fastrack in Alicante....just a cold cube on the way home.
So, no lounge in Alicante, no fastrack in Alicante....just a cold cube on the way home.
Jun 17, 2019, 9:47 am
#243
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
You have of course already written to the customer service and made them aware of the error.
Jun 17, 2019, 10:46 am
#245
Join Date: Jul 2014
Location: 280 from HMR DVOR
Programs: EBG
Posts: 332
Writing would be a complete waste of time. Totally waste of time.
Just for your amusement i was I was just told that I am only allowed two alcoholic drinks in plus now.
So, no lounge, no fast track, no drinks (well 2) and my cold cube. Having gold status and plying plus is just great.
Just for your amusement i was I was just told that I am only allowed two alcoholic drinks in plus now.
So, no lounge, no fast track, no drinks (well 2) and my cold cube. Having gold status and plying plus is just great.
Jun 17, 2019, 12:19 pm
#246
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,092
There should be all reason to write to complain.
As was posted in another thread, Alicante fast track should be back
https://www.sas.se/en/travel-info/at-airports/#/lounges
SAS to add fasttrack to a number of airports on June 3
As was posted in another thread, Alicante fast track should be back
https://www.sas.se/en/travel-info/at-airports/#/lounges
SAS to add fasttrack to a number of airports on June 3
Jun 17, 2019, 12:26 pm
#247
Join Date: May 2008
Location: ARN
Posts: 3,470
Nussle, if I were you, I'd write a formal and polite complaint to SAS for not receiving the fast track. According to their web site, they added fast track in ALC on June 3, so there has been some kind of mistake since you weren't allowed access. As for the other things that you're sort of complaining about, it sounds like you have received what is advertised as included in the Plus fare.
Why do you suppose that a frequent flyer who's positng on Flyertalk is an employee of SAS?
Why do you suppose that a frequent flyer who's positng on Flyertalk is an employee of SAS?
Jun 17, 2019, 1:35 pm
#248
Join Date: Jul 2014
Location: 280 from HMR DVOR
Programs: EBG
Posts: 332
Of course I can write to Sas, I will receive a nice formal reply to please put it on my Sas idea.
As for for an employee on this site. I did not suggest it but perhaps some look from time to time.
As for for an employee on this site. I did not suggest it but perhaps some look from time to time.
Jun 17, 2019, 1:37 pm
#249
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
Writing would be a complete waste of time. Totally waste of time.
Just for your amusement i was I was just told that I am only allowed two alcoholic drinks in plus now.
So, no lounge, no fast track, no drinks (well 2) and my cold cube. Having gold status and plying plus is just great.
Just for your amusement i was I was just told that I am only allowed two alcoholic drinks in plus now.
So, no lounge, no fast track, no drinks (well 2) and my cold cube. Having gold status and plying plus is just great.
Jun 17, 2019, 1:45 pm
#250
Join Date: Nov 2010
Posts: 439
Some people certainly have a barrel of excuses available, but perhaps they do it for free.
Jun 17, 2019, 2:01 pm
#251
Join Date: May 2008
Location: ARN
Posts: 3,470
Jun 17, 2019, 6:27 pm
#252
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,092
There has been posters with very good connections to SK, but not anyone with an official tie up AFAIK.
The point of writing to SK even if you just get a nice non descript answer, is that SK added fast track at Alicante from June 3rd,your boarding pass was correct, and the airport staff was wrong. While it will not help you for this flight, it might help you if you are back on the same route with SK.
Jun 18, 2019, 12:30 am
#254
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,953
SAS PLUS
- Flights to Eilat, Beirut or within Europe include light meals and accompanying beverage. See menu
- For flights to/from Alicante, Antalya, Faro, Gazipasa, Las Palmas, Palma de Mallorca and Malaga up to three alcoholic beverages are complimentary.
So if you were told only two drinks, then even more reason to complain.
Jun 18, 2019, 2:12 am
#255
Join Date: Jul 2014
Location: 280 from HMR DVOR
Programs: EBG
Posts: 332
Just for your amusement I complained to Sas about the fast track yesterday.
The response is to take it up with the airport.
Please dont ask ask me to complain to Sas again. It’s a complete and total waste of time.
The response is to take it up with the airport.
Please dont ask ask me to complain to Sas again. It’s a complete and total waste of time.
