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SAS & Eurobonus Introduction / Frequently Asked Questions

SAS & Eurobonus Introduction / Frequently Asked Questions

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Old Nov 14, 17, 1:27 am   -   Wikipost
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Introduction to SAS & Eurobonus / Frequently Asked Questions

Introduction

Scandinavian Airlines System (for short SAS, IATA code SK) is the flag carrier airline of Scandinavia. It's owned for 50% by private owners and 50% by the governments of Sweden (3/7th), Norway (2/7th) and Denmark (2/7th).

SAS mainly flies to destinations in Europe, particularly within Scandinavia, but also operates on a few long haul routes to Asia and the USA.

SAS is part of the StarAlliance network and has in addition codeshare operations with several airlines.

Fleet
The fleet of SAS consists of mainly short haul material, mainly several variants of the Boeing 737 and Airbus A320 families. Due to fleet normalization, all short haul Airbus aircraft will be based at Copenhagen, while the Boeings operate from bases in Norway and Sweden.
Currently a fleet of new generation A320 aircraft is on order.

For long haul operations, SAS uses the A340 and A330. New aircraft of type A350 are on order. A route from Stavanger to Houston is operated on a private Air Boeing 737-700.

Hubs and Focus Cities
SAS has three hubs:
Copenhagen (CPH),
Stockholm (ARN) and
Oslo Gardermoen (OSL).

In addition,
Bergen (BGO),
Stavanger (SVG),
Trondheim (TRD) and
Gøteborg Landvetter (GOT)
have been defined as focus cities.

Service classes

Instead of the traditional Economy Class, Economy Extra Class and Business Class, SAS has made up its own service class system.

Short haul
On all short haul, SAS serves the following classes
  • SAS Go is what should resemble regular economy. The following is included in SAS Go
    • 23 kg. luggage
    • on line check in and on site check in
    • Buy on board (coffee and tea are included in the ticket price)
    • seat selection (may come with additional costs)
  • SAS Plus is a hybrid form of economy extra and business class and includes the following features
    • seating in the front of the plane
    • no guaranteed free middle seat
    • choice of food and beverages from the on board menu is included
    • priority check in counter usage
    • fast track security where applicable
    • priority luggage labels on your hold luggage
    • higher point earnings
    • lounge access where available
    • priority boarding where applied

Experience teaches that Plus, with the exception of full flex tickets, is not considered as a business class fare by any of the airline partners of SAS. As a result, if someone books a flight in SAS plus with a partner airline, the chance is quite big to end up in regular economy. The same goes for re-routings on partner airlines. This also may affect lounge access on Plus tickets: not all partner airlines may allow Plus ticket holders in their lounges.

Frequent Flyer Program / EuroBonus
SAS has its own frequent flier program called EuroBonus. It has been around since 1992. EuroBonus offers frequent fliers the possibilities to earn points. These points can be used to obtain status and /or to save for award travel or products from the gift shop.

After subscribing to EuroBonus, the qualification period starts running. This is an period of 12 months from the month of subscription to the end of the 12th month thereafter. This cycle repeats itself every year.

For example, if someone subscribes in October, his or her qualification period runs from October to September the next year (both inclusive).

Membership levels
EuroBonus offers five levels in its program:
  • Basic is the standard entry level for everyone who subscribes to the program
  • Silver is the level for everyone who has flown 10 one way flight segments or gathered 20.000 basic points within one qualification period on qualifying flights. This comes with the status Star Alliance Silver
  • Gold is the level for everyone flying 45 qualifying flight segments or gathering 45.000 basic points within one qualification period on qualifying flights.
  • Diamond is the highest tier available by basic point earnings or flight segments flown. 90 segments or 90.000 points in one qualification period are required.
  • Pandion is an invitation only level for the best customers of SAS. Not much is formally known about the requirements for achieving this level.

Qualifying segments can be earned on all flights flown by
  • SAS, with the exception of SAS flights with numbers ranging 3000 - 3999 and 6000 - 9999. More information can be found here
  • Widerøe, with the exception of all flights within Norway that are carried out on PSO agreements. An overview of eligible routes can be found here.

For point earnings, please see below.

Point earnings
EuroBonus offers 2 kinds of points:
  • Basic points
    These are points that count towards membership levels.
  • Points for use These are the points that can be used for award travel and as a currency for buying products.

The validity of points varies and is based on the type of point and the membership level.
  • Basic points are valid during one qualification period.
  • Points for use are valid for 5 years for all memeber levels except Diamond and Pandion: those levels have no point validity. After losing Pandion or Diamond level benefits the counter for validity is reset to 5 years.

Basic points can be earned on all flights operated by
  • SAS. All flights, with the exception of flights with number 3000 - 3999 and 6000 - 9999
  • Widerøe. All flights, with the exception of PSO routes. An overview of eligible routes can be found here
  • Atlantic Airways. Please note that no points are earned on flight numbers RC001-399 and RC1000-9999.
  • StarAlliance partners. Point earnings is possible on all StarAlliance partners. Please note that not all booking classes may be eligible on all carriers. A detailed overview of earnings per airline can be found here.*

* Please note that only 'points for use' can be earned on AirBaltic and Ethiad Airways and only on selected routes.

Booking class
Critical for the determination of how many points will be earned is the booking class in which a flight is booked. A booking class is represented by a single character and can vary per flight segment in your booking.

A regular SAS booking via the SAS website doesn't explicitly state the booking class in the reservation, although it is possible to see in which class the booking will be done:

Step 1:
Select a suitable flight and click next (1), For flights fully operated by SK the booking site will show the points earned on the lower right side (!X!)


Step 2:
Click the Fare class link (2). A popup will show up showing the fare bases. The first letter is the booking class (3)


To check the booking classes later on, review the Electronx Itinerary SAS sent via mail:


Alternatively you can check the reservation at Saudia Airlines handy tool to easily recover the booking class. Just go to 'manage my booking', enter the e-ticket number (it starts with 117 for SAS bookings and can be found at the bottom of your booking confirmation email) and see the booking with the booking class explicitly stated as 'fare class'.

Star Alliance Benefits (for elites in other *A programs flying on SK)

Star Alliance Silver Benefits
You'll get nothing and like it?

Star Alliance Gold Benefits
Priority check-in: Yes
Fast-track security pass: Yes (for everyone on same itinerary?; excludes SK-operated fast-track security)
Extra baggage allowance: Yes (HBO fares might be excluded)
Preferred seats: Yes
Lounge access: Yes (for traveler and one guest; SAS-operated or Star Alliance-affiliated lounges only)
Priority baggage handling: Yes
Priority standby: Yes
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Old Nov 17, 18, 8:25 am
  #211  
 
Join Date: Oct 2009
Programs: SAS Diamond (*G), Marriott Platinum Premier, Hilton Gold
Posts: 420
Apologies if this had been covered recently. But what is the rule around how long a recipient will have Silver/Gold when I give it away.

Is it simply the remaining membership year + next? If they recently started their membership year then it can be up to 2 years?

And for me, do I get to give away a card every membership year?
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Old Nov 17, 18, 9:14 am
  #212  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 1,652
Originally Posted by vd0t View Post
Apologies if this had been covered recently. But what is the rule around how long a recipient will have Silver/Gold when I give it away.

Is it simply the remaining membership year + next? If they recently started their membership year then it can be up to 2 years?

The rule is that nobody knows. My give-away cards were always as you say, but some also get only the remaining year plus sometimes 3 months.
And for me, do I get to give away a card every membership year?
Once for every time you qualify. If you renewed your status you currently get your new quota two months after your new qualification period starts.
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Old Nov 19, 18, 1:55 pm
  #213  
 
Join Date: Oct 2009
Programs: SAS Diamond (*G), Marriott Platinum Premier, Hilton Gold
Posts: 420
How quickly does SAS update status levels? I'm still stuck on my old status.
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Old Nov 19, 18, 4:17 pm
  #214  
 
Join Date: Sep 2012
Location: AGH
Posts: 4,265
Usually as soon as the flight is credited which takes you over the threshold for the next higher status.

Did you check in the phone app?
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Old Nov 19, 18, 4:28 pm
  #215  
 
Join Date: Oct 2009
Programs: SAS Diamond (*G), Marriott Platinum Premier, Hilton Gold
Posts: 420
Yes, I've been checking the app. It's been 4 days...
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Old Nov 21, 18, 2:50 pm
  #216  
 
Join Date: Feb 2018
Location: Denmark
Programs: Eurobonus
Posts: 26
Originally Posted by vd0t View Post
Yes, I've been checking the app. It's been 4 days...
I got EBG some months ago and it was instant when flights were credited.

My intra EU flights seem to credit in 1-2 days at the moment. Just had one credited in less than 24 hours today.
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Old Nov 21, 18, 4:54 pm
  #217  
 
Join Date: Oct 2009
Programs: SAS Diamond (*G), Marriott Platinum Premier, Hilton Gold
Posts: 420
It's updated now! It took 5 days.
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Old Nov 29, 18, 8:22 am
  #218  
Marriott Contributor BadgeFairmont Contributor Badge
 
Join Date: Feb 2018
Location: ZRH
Programs: LX, SK *G, FPC, GA/AG
Posts: 1,035
Hey there

I went through my points statement and noticed something horrific: My flight on wideroe from last september is missing! It was Wf149 sog-bgo, part of a the journey sog-bgo-arn I booked in Flex on widereo. C Flex on wideroe and A on SAS to be exact. The website promised me 1500 points. Funnily the BGO-ARN flights posted its 750 points but the wideroe flights didn't.

I immediatly proceeded to make a retrospective claim for the points to which the computer simply returned "A System Error occurred. Please try again later.". So I did! But the same error kept appearing until eventually it changed to the error: " Too many registration attempts made with these details for First Segment ".
Is there a manual form one can submit? Because I really need these 750 points to make it to Eurobonus Gold...
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Old Nov 29, 18, 8:49 am
  #219  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 1,652
No points on PSO (Public Services Obligations) flights. All WF flights to/from SOG seem to be PSO flights.
https://www.wideroe.no/en/tickets/eu...wideroe-routes
Jainzar is offline  
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Old Nov 29, 18, 8:55 am
  #220  
Fairmont Contributor BadgeMarriott Contributor Badge
 
Join Date: Feb 2018
Location: ZRH
Programs: LX, SK *G, FPC, GA/AG
Posts: 1,035
Originally Posted by Jainzar View Post
No points on PSO (Public Services Obligations) flights. All WF flights to/from SOG seem to be PSO flights.
https://www.wideroe.no/en/tickets/eu...wideroe-routes
WHAT? Public Service Routes? I've never heard of that! The webpage you showed me shows a map but when i try to click on the routes it tells me its not available.

Why is there no warning of this when booking & why does wideroe tell you you'll earny 1500 points on this flight if it's not true???!!! (Sorry for sounding harsh, you're just the messanger, but I'm a little annoyed because this means I'll have to do another flight to get my status.)
I am certain it showed 1500 points, it's the whole reason i chose this routing over the one through Oslo which would have only given 750. I might have made a screenshot of the route data, but even if I did I'm not sure it is still saved. (I will certainly post it here if I find it).

ARRRGHHH What a silly rule.

Last edited by Nick Art; Nov 29, 18 at 9:00 am
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Old Jan 25, 19, 3:11 am
  #221  
 
Join Date: May 2015
Location: Somewhere.
Programs: SK*S, AY Gold (Sapphire), SBUX GOLD and statusless elsewhere
Posts: 2,915
It's been years since I last flew SK to the US so I have a few questions about check in, and I unfortunately have checked bags so deadlines are critical.

Departing TKU is the cut off 45 min or 60 min?

And returning from ORD when does the counter open for SK946 and will they make an exception for Silver to check in at 60 min instead of 90?

Oh and one last question, anyone have experience with having AA (separate tickets) at a US station to interline bags to SK?
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Old Jan 25, 19, 1:45 pm
  #222  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 1,652
Originally Posted by miamiflyer8 View Post
It's been years since I last flew SK to the US so I have a few questions about check in, and I unfortunately have checked bags so deadlines are critical.

Departing TKU is the cut off 45 min or 60 min?
45min.
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Old Jan 25, 19, 5:46 pm
  #223  
2019 FlyerTalk Awards
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond, SAS Eurobonus Gold, Marriott Titanium, Hilton Gold, IHG Gold
Posts: 8,041
Originally Posted by miamiflyer8 View Post

Oh and one last question, anyone have experience with having AA (separate tickets) at a US station to interline bags to SK?
AA has cut the through checking even for seperate AA tickets, so I would not count on it happening to SK.
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