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OSL connections/bag transfer info please.

OSL connections/bag transfer info please.

Old Jan 7, 15, 4:12 am
  #1  
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Join Date: Oct 2012
Location: PAS, Paros Greece
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OSL connections/bag transfer info please.

This is more of a rant than a request for info, especially as it all turned out OK in the end, but maybe some SAS regulars will be able to comment as to if my experiences are “normal” and how I can Avoid this kind of thing in the future:

I recently flew HAM-OSL-CDG with SAS. Yeah, not the most direct routing, but I needed a few extra FF points. A month or so before departure the timings were changed and I was re-routed HAM-CPH-OSL-CDG with a 30 minute connection in OSL.

I called SAS after the re-routing to check that the booking was OK and the 30 minute connection was do-able. They assured me that everything would be fine. I asked why I hadn’t been re-booked on a more reasonable route (HAM-CPH-CDG) was available but apparently there were no seats available in the correct booking classes (I didn't realise booking classes mattered for re-booking by the airline). I wasn’t in a rush so I didn’t push the matter further as I would get even more FF points for this routing!

Anyway, I tried to check in on-line 20hrs before the flights but was unable. At the airport the whole check-in process took around 15 minutes and required calling a senior agent to resolve the problem. It turned out that my new ticket had not been issued at all and they had trouble getting that to work so close to departure. Due to checking in at the last minute (actually my first airport-desk check-in for over three years) I ended up in a middle seat towards the rear for one of the legs.

Then I was informed by both the agents that there are special rules at OSL and, although they had through checked my bad to CDG I would have to collect it and re-drop it before boarding my connection. I complained that there was absolutely no chance of me making the 30 minute connection if I had to do that but they both insisted it was normal at OSL and I would be fine. I asked again a different agent at the gate if that was normal and she also confirmed that it is the rule. Again on the flight I asked two FA’s about the procedure at OSL and they assured me everybody has to do this and it would be fine as it is "a very nice, small airport".

In the end, at OSL, we arrived at the gate right next to my connecting flight and they were already calling the “last and final” boarding call so I took my chances and simply got onboard the connecting flight. We pushed back less than two minutes after I boarded and less than five minutes after I’d stepped off the other flight. I was expecting to have to go through a load of trouble at Paris to get my bag back – after all even if ALL those SAS people were wrong there was NO WAY the bag would have made the connection. So, I was VERY pleased when my bag was one of the first on the belt!

So well done to SAS for being so efficient in making this transfer of the bag but it begs the question – if I had listened to the FIVE different SAS staff I spoke to I would never have made the connection and would have been stranded in OSL waiting for a bag that was never going to arrive. How is it possible for all of them to give such misinformation? Has anybody here had experience of this so-called need to re-check bags in OSL?

So, generally everything worked OK and my NINE recent legs SAS were all pretty good considering some of the things I’ve read about them. Still, the problems with illogical re-routing, non-issued ticket and misinformation make me worry about making further SAS booking for the times when I am making more important, time sensitive journeys.

Last edited by Knobbgb; Jan 7, 15 at 4:19 am
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Old Jan 7, 15, 5:00 am
  #2  
 
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I'm no expert on OSL transfer with checked baggage as I never check them on my short European trips but as far as I know you only have to re-check the bag for international to domestic transfers in OSL?

The outcome of your story seems to support this and I had hoped the SAS cabin crew (I guess in HAM it was some contract company, they might not know the rules for OSL in detail) might have known that as well.
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Old Jan 7, 15, 5:20 am
  #3  
 
Join Date: Feb 2013
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I'm an 'expert' in OSL luggage. All SK staff was wrong (not surprising given that it's SK...), proving that SK is indeed a bunch of idiots. They should know better. They should also know that OSL isn't a 'nice, tiny, cozy airport', as it's a construction site (so much for cozy) and handles over 23 million pax per year (so much for tiny). It's extremely efficient, though, which makes it nice.

Here's the luggage policy for flying via OSL (given that your luggage is checked through to your final destination):

connecting domestic - domestic: your luggage will be transferred automatically
connecting international - international: your luggage will be transferred automatically
connecting domestic - international: your luggage will be transferred automatically
connecting international - domestic: you need to pick up your bag and deliver it at the bag drop (do custom's clearance yourself)

https://avinor.no/en/airport/oslo-ai...trip/transfer/

ps. I assume you didn't just run to the gate but had to go via the transfer area near gate 42?
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Old Jan 8, 15, 3:18 am
  #4  
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Thanks. Yeah, having read more, it seems there's an 'odd' rule with international to domestic connections and customs requirements at OSL. I guess there aren't too many international-international connections there when you think about it, so I can see why people may be confused.

ps. I assume you didn't just run to the gate but had to go via the transfer area near gate 42?
Yeah gates 42 and 44 ring a bell. Up the steps from the airbridge, through a door marked "International connections" with a sleepy-looking security person who seemed surprised to see me, down the stairs and straight onto the next aircraft.
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Old Jan 8, 15, 3:49 am
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Originally Posted by Knobbgb View Post
Thanks. Yeah, having read more, it seems there's an 'odd' rule with international to domestic connections and customs requirements at OSL.
In the past, this was actually the norm in most countries around the world, that an international-domestic connection required claiming your baggage and going through customs. Some countries have abanboned this, some have not. In some places, like ARN, it is waived for certain airlines that sign an agreement with Swedish customs about international-domestic connections. In Norway, it is still in place for all airlines.
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Old Jan 10, 15, 5:55 am
  #6  
 
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Not really defending an incompetence, but probably your quite non-standard connection has confused the agents. It did not cross their mind that you are flying back to France (and may be you did not actually told the FAs what is your exact routing, they just assumed domestic -- I would expect these people to know well the rules in Oslo after all)
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Old Jan 10, 15, 7:35 pm
  #7  
 
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Originally Posted by wazow View Post
Not really defending an incompetence, but probably your quite non-standard connection has confused the agents. It did not cross their mind that you are flying back to France (and may be you did not actually told the FAs what is your exact routing, they just assumed domestic -- I would expect these people to know well the rules in Oslo after all)
I think, especially given the sh*tload of trouble OP had with actually getting his ticket and all the extra staff involved there, that staff in HAM should have been well-aware of his routing. And no, we Norwegians haven't invaded and annexed France recently... Last attempt was about 1200 years ago.
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Old Jan 11, 15, 3:00 pm
  #8  
 
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Originally Posted by Knobbgb View Post
Yeah gates 42 and 44 ring a bell. Up the steps from the airbridge, through a door marked "International connections" with a sleepy-looking security person who seemed surprised to see me, down the stairs and straight onto the next aircraft.
That would be right, you were probably the only person who transferred international to international that day.
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Old Jan 11, 15, 3:15 pm
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Originally Posted by KiwiRob View Post
That would be right, you were probably the only person who transferred international to international that day.
You shouldn't say that too lightly. I walked a few times past a line in the past at that connection point. Not often, but it happens.
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Old Jan 11, 15, 11:54 pm
  #10  
 
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Originally Posted by KiwiRob View Post
That would be right, you were probably the only person who transferred international to international that day.
I would expect there to be some transfers from overbooked/cancelled flights from CPH/ARN and a few for the destinations only served from OSL (Aberdeen?).
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Old Jan 14, 15, 5:11 am
  #11  
 
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Originally Posted by UltraRant View Post
Here's the luggage policy for flying via OSL (given that your luggage is checked through to your final destination):

connecting international - international: your luggage will be transferred automatically
hi,

I'll fly SAS in August with my wife and daughter from GDN to LPA with overnight stop at OSL. I've asked SAS office in Poland about situation of our luggage in OSL and got an answer that it's an airport, where it is required to collect the luggage after arrival and to check it again before departure. Considering all information which I've found in this topic (showing clearly that we don't need to collect luggage in OSL, if only staff at GDN checks it through to LPA), I wonder now, what to do, in order to be sure that our luggage goes from GDN to LPA safely and it's transferred for the next flight automatically?

The first thing that comes to my mind is to insist in GDN that our luggage should be checked through to LPA. However, I have no idea, how to behave, if they refuse to do it? They might say, for example, that it's not possible, due to policy of SAS...

It's quite important matter for me, as we arrive to OSL at 10.40 p.m. and would like to be in hotel as quickly as possible, so we can rest before departure from OSL at 9.30 a.m. Any additional time needed for collection of luggage and for its re-dropping the next day will shorten our night at hotel.

Best regards, Bartek
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Old Jan 14, 15, 1:31 pm
  #12  
 
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There should be no problem whatsoever to check in luggage to final destination and NOT collect it as long as it is an international transfer. Norwegian customs has nothing to do with your luggage if it is transiting.

If it is transit to a domestic flight in Norway it always needs to be collected (even if checked through on the tags) and re-dropped at bag drop. I've done this a lot of times when commuting to northern Norway a few years back.
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Old Jan 14, 15, 1:51 pm
  #13  
 
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Please just follow the instructions on the Avinor website that I posted somewhere above. We all know that SAS just doesn't have the competence to do even the simplest of jobs right.

Just imagine what happens when you follow instructions by the incompetent SAS station employees:
- you fly to OSL,
- you wait for your luggage, which you never see
- you go to lost luggage, where you get a foul mouth from a luggage dragon who thinks you are incompetent, despite following instructions
- you lose so much time that you miss your connecting flight
- your luggage is offloaded and they forget to load it on your new flight.

No one wants this, except maybe SAS. Just go directly to your gate in OSL when flying int-int, all should be fine.
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Old Jan 15, 15, 1:45 pm
  #14  
 
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Thanks for your help :-)
We stay at Park Inn next to the airport, so if I have any doubts, I can go back to the airport and control the situation...
Best regards, Bartek
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Old Jan 17, 15, 9:53 am
  #15  
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Maybe these CPH/ARN/OSL connection threads should be sticky? There seem to be a lot of them and they're crowding the forum (yet they have their purpose, obviously).
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