i hate sas right now
 

I flew on SAS flight SK3924 from San Francisco to Newark, SK904 Newark to Stockholm, and SF730 Stockholm to Moscow. I arrived in Moscow on February 7th around 4pm. Today is February 8th and SAS has not responded at all to my lost luggage inquiry. Their email system says that it will take 2-3 weeks to respond to my email! When I try calling, NO ONE ANSWERS.

The world tracer (http://www.worldtracer.aero/filedsp/sk.htm) is also woefully inadequate. The status for my luggage has been stuck on "ITEM LOCATED, PENDING CONFIRMATION" since I arrive in Moscow with not much other detail like location, flight number, which airline and etc. For all I know, my luggage is still floating somewhere around the world. I don't know where the heck it is because SAS and Aeroflot (SVO airport and lost luggage claim desk) won't tell me. First they promised that I will receive my luggage at 9am on 2/8, then they promised it would be coming in at 5pm instead. When 5pm came around, they promised 2/9 in the evening.

I LEAVE FOR SOCHI FOR THE OLYMPICS 2/10 IN THE MORNING. Right now, it doesn't look like I will get my luggage back in time before I leave Moscow or EVER for that matter. When I search traveller forums, apparently SAS does this ALL THE BLOODY TIME! UGH.

All airlines do it ... but SAS should be able to get your back to Sochi. Just insist on it.

UA never managed to get it across to Newark probably, but anyhow must be annoying stuck in Moscow with no bags. So go out and spend your travel insurance cover and buy yourself a new wardrobe for Sochi!

SAS has different call centers for different parts of the world. Call one that's open: http://www.flysas.com/en/s/Contact-SIA-/

Good luck!

/John