When ground crews fail… miserably.
 

It is in times of crisis (in my case bereavement) when you really need good customer service.

Here's a tale of a trip gone completely haywire on the day of my mother's passing last Thursday. Not a very enjoyable read I'm afraid, but it clearly highlights the differences between airlines in Europe today. :(

http://blog.hirschi.se/2013/12/anoth...vice-post.html

My condolences on the passing of your mother.

That being said, the earth does not stop revolving because of that. If you (the son) placed that mush value on getting to your father pronto, you could have left it to your partner to get your luggage and kid there some hours later.

They did not know who you were.

Ghastly air of self importance

Whilst I feel for the OP (having been in similar circumstances myself a few years ago) this isn't really a trip report.

This is best placed in the SAS forum.

Thanks for your understanding.

matthandy
Moderator: Trip Reports

+1 to that opinion.

I think your glasses may be tainted by the death, and the circumstances on that day(s) that had a huge impact to thousands of travellers. I fail to see much said regarding Swiss, who, in fact are the cause of 90% of your problems...

Indeed. OP, I'm truly sorry for you loss. But seriously, go offline and spend the time with your dad and the rest of your family. Direct your energy to what really matters. Incoherent rants about airlines won't help you the slightest.