Community
Wiki Posts
Search
Old Feb 7, 2018, 3:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: jamesbrownontheroad
Overview

Stockholm-Arlanda Airport has four terminals: T2 (international only), T3, T4 and T5. The original domestic/international distinction between terminals 3, 4 and 5 no longer applies.

Since 2023, T4 and T5 are connected airside by a new corridor. T4 gates are prefixed C, and T5 gates are prefixed D, E and F depending on which pier they’re in.

Terminal 2

This is a small international terminal serving most of the Oneworld airlines (BA, IB), most Skyteam airlines (AF, DL, KL) and some others like Easyjet, Transavia and Vueling.

Check-in is located on the 3rd floor. Desks 1-30 for KL, AF and BA are located in the south-eastern end of the terminal, while desks 51-60 for AY and IB are located in the north-western end of the terminal.

The single security control is on the 3rd floor, close to check-in desk 30. There is a priority lane for security. Walking from check-in to the gates should take 1-4 minutes (plus security).

After security, most shops and restaurants, as well as jetway gates 62-68 for Schengen flights, are located on the 3rd floor. The Schengen area also includes bus gates 61A-C on the 2nd floor, which are also used for bus transfers to and from terminal 5 and from terminal 4. The stairs down to these gates are located opposite gate 64. The Schengen area also includes a restaurant and the Menzies Aurora Lounge on the 4th floor. This is the only lounge in this terminal.

Both passport control points to leave and enter Schengen are located on the 4th floor. The non-Schengen area includes jetway gates 86-87 on the 4th floor, and bus gates 70-72 on the 2nd floor, which are also used for bus transfers to and from terminal 5. There are no lounges, restaurants or shops in the non-Schengen area, only a single vending machine.

Terminal 3

T3 has been closed since the Covid-19 pandemic. PopulAir (formerly Amapola) flights use aircraft stands at T3 but passengers board through bus gates in T5.

Terminal 4

Previously ARN's domestic terminal, T4 is now connected to T5 by an airside corridor from Terminal 5. If you have a valid boarding pass for any flight departing from either T4 or T5, you can pass through security at either terminal. Once airside, it takes about 7-10 minutes to walk between the T4 and T5.

Departing, only Ryanair check-in takes place landside at T4. All other airlines that use T4 are handled through T5. Arriving, all arrivals in T4 use the airside corridor to baggage reclaim and exit via T5.

Check-in is on the 2nd floor with security control on the 3rd floor. The main security point can be reached directly upstairs from the check-in desks, while the fast track control point can be reached from the southern end of Sky City.

T4 gates are numbered C30-C44. Gates C31-C44 have jetways and are located on the 3rd floor, while bus gates C30B-C30D are located on the 2nd floor. There is a small 3rd party lounge operated by Menzies.

Airside bus transfers to T2 and T5 are available from gate C31.

Terminal 5

Terminal 5 serves SAS and all other Star Alliance airlines, plus AY and QR from Oneworld and all other airlines not flying from T2.

Check-in is located in the departure hall on the 3rd floor. SK and partners (LH, OS, LX, AI, FI, BT) check in at desks 71-90 at the north-eastern end of the departure hall, Norwegian has desks 1-12 at the southern end (close to Sky City), while check-in for other airlines is flexible.

There is a single consolidated security checkpoint in T5 which brings you out near the base of the F pier.

The gates are divided into three piers: D, E and F (C pier is in T4). In the D pier are gates D11-D24 (D17-D20 are after passport control for non-Schengen). In the E pier are gates E1-E10 (all Schengen), and in the F pier are gates F26-F39 (on the concourse level Schengen destinations) and gates F58-F69 (on the floor above for non-Schengen destinations).

The passport control for F58-F69 is located on the 3rd floor, immediately before reaching the pier. This pier is used for most SK long-haul flights, most SK flights outside of Schengen, most other long-haul flights from airlines such as TG, SQ, AI, CA, ET, EK, and QR, some other Star Alliance flights from e.g. LH, and charter airlines.

Bus gate F5 within Schengen on the 2nd floor is used for bus transfers from terminal 4, and to and from terminal 2.

Bus gate F1 on the 2nd floor outside Schengen is used for bus transfers to terminal 2 and pier B.

There are four lounges in T5:
  • The SAS Gold Lounge is for Star Alliance Gold cardholders.
  • The SAS Business Lounge is for Star Alliance Business Class and Plus Class passengers.
  • Pearl Lounge is operated by Menzies for TP, Priority Pass and airlines not within Star Alliance.
  • American Express Pop-Up lounge is for eligible card holders, located at the base of the F pier.

The two SAS lounges are the only Star Alliance lounges available in T5. There are no lounges after passport control in either of the gate areas for non-Schengen destinations.

Opposite the elevators and stairs to the lounges, near gate E1 is an SAS service desk. This desk handles airlines such as SK, LH, OS, LX, CA, TG, AI, QR, FI, BT, and a few others. There is no transfer desk which serves Star Alliance members not handled by SK, i.e. SQ, A3, TP, ET, UA, TK.

There are airline service desks in the non-Schengen departure area of the F-pier, but these are not permanently staffed.

Landside transfer

To transfer between the terminals, the following options are available landside, outside the secure area.

Walking – It is recommended to walk indoors. To walk between T5 and the other terminals, you need to walk through the 3rd floor of Sky City. When you pass through T4, you need to go down to the 2nd floor at one end of the terminal and up to the 3rd floor again in the other end of the terminal – there are elevators available. Approximate walking times: T2-T3 3 minutes; T2-T4 5 minutes; T2-T5 10-15 minutes; T3-T4 5 minutes; T3-T5 10-15 minutes; T4-T5 5-8 minutes.

Train – It is possible to use the Arlanda Express train for transfers between T2/T3 and T5 and v.v. The train leaves from underground stations at both ends. During most of the day, there are trains every 15 minutes. The journey itself takes 1 minute.

Bus – There are three landside buses for the long-term parking which can also be used for transfers from T5-T4, T5-T2, and T4-T2. To reach T3, take the bus to T2 and walk from there. Note that these are one-way buses, so it is not possible to use these buses the other way, e.g. T2-T5. Bus number 4 leaves from bus stop 4 with 8 departures per hour, while buses number 3 and P1 leave from bus stop number 3 with 4 departures each per hour. Buses number 3 and 4 also stop in front of Sky City.

Airside transfer within SchengenMost transfers within Schengen happen within Terminal 5.

If you need to transfer within Schengen between Terminals 5 and 2, a transfer bus is available on request from 06.00-22.00. Go to gates 61C in Terminal 2, and gates T11 and F5 in Terminal 5. The bus must be summoned by pressing a call button.

Airside transfer from a non-Schengen country to a Schengen country

In Terminal 5, you will arrive gates D17-20 or gates F58-69 of Terminal 5.

Transferring from outside the Schengen Area to a Schengen country, you will go through passport control and then security. The signage immediately after immigration can be confusing, since it does not clearly say "Tranfers" or "Connections". Look instead for signage towards numbered gates. Do not go towards baggage reclaim. You will need to scan the boarding pass for your next flight to clear security.

Airside transfer from a non-Schengen country to another non-Schengen country

Transferring from outside the Schengen Area to another destination outside the Schengen Area, you do not need to pass through passport control. If you arrive and depart from an F gate, you can walk through a security checkpoint. If you arrive and depart from D and F gate areas, a bus transfer is available. Find the bus at gate D24 (for non-Schengen gates D17-20), and gate F1 (for non-Schengen arrivals to gates F58-F69). You will normally have to press a button to call for the bus. The bus can also connect you to gate 70 in the non-Schengen area of Terminal 2.

Sky City

Sky City is the name of the complex located landside between T4 and T5 with offices, shops, restaurants, two hotels, a drug store and the entrance to the underground Arlanda Central Station.

If you arrive or depart on an SL, SJ or Vy train, you will pass through Arlanda Central Station. The Arlanda Express train to Stockholm Central Station, meanwhile, leaves from two dedicated stations: Arlanda North under terminal 5, and Arlanda South located under and between terminals 2 and 4.

Hotels

The Radisson Blu Arlanda and the Clarion Hotel Arlanda are accessed directly from within the Sky City concourse, without going outside. They are the closest in-airport hotels to the terminals.

The Comfort Hotel Arlanda is accessed by following the corridor from Sky City past the other two hotels, descending an escalator to street level, and crossing the street. The walking distance is approximately 200 metres further than the hotels in Sky City, but the difference in price can justify this.

If your SAS flight is delayed or cancelled overnight, you will most likely receive a voucher to one of these hotels, usually the Clarion.

Additionally, there are hotels elsewhere on the airport which are accessible by the free and frequent ALFA airport transfer bus. These include the Radisson Blu Arlandia (not to be confused with the Radisson Blu Arlanda above), the Forenom Aparthotel, and the Jumbo Stay Hostel - the world’s only hotel in a retired Boeing 747 jet.

Other hotels such as the Quality Hotel Arlandastad XPO might have the word “Arlanda” in the name but are not on the airport itself and require paid or less frequent complimentary hotel shuttles, normally from the bus stops outside T4.

Airport/city transfers

Taxis are available outside arrivals.

Arlanda Express trains depart from Arlanda North (T5) and Arlanda South (T2) non-stop to Stockholm Central. Journey time 18 minutes. 320kr one way, 600kr return, group discounts available, children free.

Local SL, UL and Mälartåg trains, as well as long-distance SJ and Vy trains, depart from a separate station Arlanda Central (under Sky City). Your ticket must include a special airport station entry/exit fee to use any of these trains. Including the fee, a 120-minute SL ticket anywhere in Stockholm costs 171kr. Journey time approximately 40 minutes

Flyggbussarna, Flixbus and Vy buses depart from outside T3. Journey time approximately 45-60 minutes.

The cheapest but slowest route from Arlanda to Stockholm uses SL buses and trains via Mârsta. Every 30 minutes a bus (line 583) connects Sky City and T2 to Märsta station, from where SL trains (lines 41 and 42) depart towards Stockholm Odenplan, Stockholm City Södertälje and Nynäshamn. 39kr single ticket, total journey time approx. 60 minutes to central Stockholm.













Print Wikipost

Connections in Stockholm (ARN)

Thread Tools
 
Search this Thread
 
Old Oct 7, 2017, 8:00 am
  #301  
 
Join Date: May 2008
Location: ARN
Posts: 3,470
Beware that the ET flight is one of the most prone to delays. Also, on some mornings it arrives around the same time as TG, QR and SK from EWR. If you have Canadian passports, you can'ẗ use the EU line, which means that you may end up in line behind lots of Americans, and some Asians and Africans who need visas. I would say a worst-case scenario is 30 minutes in passport control.
RedChili is online now  
Old Oct 7, 2017, 12:46 pm
  #302  
TPJ
 
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
IMHO since LO ARN-WAW flights were taken over by EE (Estonian carrier owned by LO) they are never on time. In the worst case run to the LO gate as your flight will most likely be delayed.
TPJ is offline  
Old Oct 16, 2017, 6:41 am
  #303  
 
Join Date: Jan 2010
Location: Helsinki, Finland
Posts: 46
Can I do back to back turnaround in ARN? I would be flying HEL-ARN and the ARN-HEL on AY. It would be nice to book the same plane as then there would be little worries with the rest of my trip. Thanks.
pelehton is offline  
Old Oct 16, 2017, 6:57 am
  #304  
 
Join Date: May 2008
Location: ARN
Posts: 3,470
Sure, there's no problem at all! You just turn around and join the line for boading at the door.

Just make sure that it actually is the same airplane. AY also has a flight HEL-ARN-BGO, and the ARN-BGO departure may or may not be at around the same time as a separte ARN-HEL flight (I really don't know).
RedChili is online now  
Old Oct 16, 2017, 10:09 am
  #305  
Suspended
 
Join Date: May 2017
Location: In the Swiss amoeba's head
Programs: Lowest level possible
Posts: 2,829
Originally Posted by RedChili
Just make sure that it actually is the same airplane. AY also has a flight HEL-ARN-BGO, and the ARN-BGO departure may or may not be at around the same time as a separte ARN-HEL flight (I really don't know).
The HEL-ARN flight as part of the HEL-ARN-BGO flight (AY803) leaves HEL at 09:00 and arrives at ARN at 09:00. If someone takes that flight from HEL to ARN, the aircraft will not return directly to HEL. You'd have to wait until AY 808 leaves ARN at 12:55.
(The ARN-HEL part of the BGO-ARN-HEL flight (AY804) leaves ARN at 13:05.)

Also note that the HEL-ARN-BGO flights start/resume on May 15th, 2018.
DoTheBartMan is offline  
Old Oct 20, 2017, 5:06 am
  #306  
 
Join Date: Nov 2005
Programs: BA Gold, TP Silver
Posts: 888
Originally Posted by pelehton
Can I do back to back turnaround in ARN? I would be flying HEL-ARN and the ARN-HEL on AY. It would be nice to book the same plane as then there would be little worries with the rest of my trip. Thanks.
Just note that SK and AY are in totally different terminals, so both SK-SK and AY-AY b2b are possible, but not otherwise.
duvin is offline  
Old Oct 25, 2017, 12:32 pm
  #307  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Now since from October there is the new airside transfer bus between T4 in addition to T2 and T5.
The stupidity is that you cannot go from T5 to T4, but from T4 it works nicely to T5 gates 11, 10 and F5.
I tried the other day to enter from T5 towards T4 but no no, the driver said it is due to "toll rules" which is complete nonsense, why would you otherwise be allowed to take the bus from T5 to T2 and then from T4 anywhere?
Oh well
FFlash is offline  
Old Oct 25, 2017, 12:36 pm
  #308  
 
Join Date: May 2008
Location: ARN
Posts: 3,470
It's because of customs rules. When going from T2 or T5 (the international terminals) to T4 (a domestic termial), you enter Sweden. And Swedish cutsoms rules dictate that all passengers tha enter Sweden must go through the customs clearance area. You don't need to go through customs to leave Sweden, and that's why it's okay to take the bus from T4 to either T2 or T5.
AHO and DoTheBartMan like this.
RedChili is online now  
Old Oct 25, 2017, 5:42 pm
  #309  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Originally Posted by FFlash
Now since from October there is the new airside transfer bus between T4 in addition to T2 and T5.
The stupidity is that you cannot go from T5 to T4, but from T4 it works nicely to T5 gates 11, 10 and F5.
I tried the other day to enter from T5 towards T4 but no no, the driver said it is due to "toll rules" which is complete nonsense, why would you otherwise be allowed to take the bus from T5 to T2 and then from T4 anywhere?
Oh well
Toll in Swedish is customs. I guess the drivers translation went wrong...
CPH-Flyer is online now  
Old Dec 8, 2017, 9:23 pm
  #310  
 
Join Date: Dec 2017
Location: chicagoland
Programs: Star Alliance
Posts: 1
ARN connection with kids

I’m traveling on SAS in Feb with 3 kids ages 5y, 2y, 6mo. ORD-ARN-BGO with a 1:15min connection in ARN. I’m concerned about my luggage (most importantly my stroller/pram, which I won’t be allowed to gate check) making the connecting flight, but also making the connection myself with baggage.

Because the baby is a ticketed passenger, I’m required to bring a car seat, so I will be carrying the car seat, my bag (a large travel pack if I don’t check it, but at the very least a diaper bag), and the baby, and then will be pushing the 2yo in an airport stroller and hoping the 5yo can keep up. Is this insane? Is there assistance available for a non-disabled person traveling alone with young children? Any tips or things I should be aware of? TIA.
rayvolution is offline  
Old Dec 8, 2017, 11:31 pm
  #311  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Originally Posted by rayvolution
I’m traveling on SAS in Feb with 3 kids ages 5y, 2y, 6mo. ORD-ARN-BGO with a 1:15min connection in ARN. I’m concerned about my luggage (most importantly my stroller/pram, which I won’t be allowed to gate check) making the connecting flight, but also making the connection myself with baggage.

Because the baby is a ticketed passenger, I’m required to bring a car seat, so I will be carrying the car seat, my bag (a large travel pack if I don’t check it, but at the very least a diaper bag), and the baby, and then will be pushing the 2yo in an airport stroller and hoping the 5yo can keep up. Is this insane? Is there assistance available for a non-disabled person traveling alone with young children? Any tips or things I should be aware of? TIA.
115 minutes are more than plenty in Arlanda, you don't need to worry about your luggage, not your own connection. Your flight will arrive in the F gates, and most likely your connection to Norway will most likely be from gate 1 to 9 a five minute walk from passport control.

Passport control should not be too bad, I can't remember if there are family lanes.

Whether or not it is difficult going through the airport, how would you feel going to a mall in the same setup? I guess your own sense for that is the best answer. That being said, Arlanda is probably one of the easier airports you will get to deal with.
AStarr likes this.
CPH-Flyer is online now  
Old Dec 9, 2017, 11:00 am
  #312  
 
Join Date: May 2008
Location: ARN
Posts: 3,470
Originally Posted by CPH-Flyer
115 minutes are more than plenty in Arlanda,
Rayvolution wrote "1:15min," which I read as 75 minutes.

Anyway, as long as both flights are on a single ticket, you're protected and the baggage is automatically transferred.

As CPH-Flyer wrote, you're arriving at one of the F gates (more specifically, F58, F59, F62, F65 or F69). After disembarkation, you'll take an elevator or escalator up to the fourth floor, which is a long corridor running along the length of the F pier. There should be airport strollers available there (I believe they are located at F58, F59, F65, and F66). You could take two strollers and use one of them as a baggage cart, maybe even the 5 year old would be willing to push that stroller.

After taking strollers, you continue until the end of the corridor, and take an elevator down to floor 2, where the passport control is. After passport control, go straight ahead to the security control (it's just 10 meters). After security, take an escalator or elevator up to the third floor, and that's where the gates are. If you're lucky, the flight leaves from gates F26-F39, which means a short walk. It's more likely that it leaves from gates 1-10. which means a medium long walk. It may also leave from gates 11-16, which means a long walk, but that's not so common.

There is one company doing porter service at Arlanda. They would normally only do porter service from the baggage claim belts to taxi/bus, but theoretically I believe that they could also help you with porter service for a transfer flight. They're called Bagport. They should be able to meet you in the corridor close to the plane and carry all cabin baggage for you. I have no idea how much this srvice would cost, though.
RedChili is online now  
Old Dec 9, 2017, 7:50 pm
  #313  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Originally Posted by RedChili
Rayvolution wrote "1:15min," which I read as 75 minutes.
.
Yes, I misread the post. While not more than plenty, 75 minutes is also not a challenging time scale.
CPH-Flyer is online now  
Old Dec 10, 2017, 9:46 am
  #314  
ksu
 
Join Date: Mar 2005
Location: KSU (Kristiansund N, Norway)
Programs: SAS EBD/ *G
Posts: 2,163
Originally Posted by CPH-Flyer
Toll in Swedish is customs. I guess the drivers translation went wrong...
Actually: "Toll" for customs is Norwegian. The Swedish word is "Tull", but I presume that it would sound more or less similar to a non-Scandinavian speaker.
ksu is offline  
Old Dec 10, 2017, 9:52 am
  #315  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Originally Posted by ksu
Actually: "Toll" for customs is Norwegian. The Swedish word is "Tull", but I presume that it would sound more or less similar to a non-Scandinavian speaker.
I know. It was a typo I did not get edited. Blame auto correct on my phone mostly typing in English.
ksu likes this.
CPH-Flyer is online now  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.