Club Carlson offers status match to EBGs
Mar 26, 2013, 10:46 am
#61
Join Date: Jan 2009
Location: Copenhagen, Denmark
Programs: SK Eurobonus Diamond (Lifetime Star Gold), Marriott Titanium (Lifetime Platinum)
Posts: 467
My CC Gold Elite card expired at the end of February, as I ended 4 stays short of requalifying. So I sent an email to [email protected] in Norwegian and got a reply in Swedish 36 hours later reinstating me to Gold.
So CC has now status matched my EBG card twice ^^
So CC has now status matched my EBG card twice ^^
Svantevit
May 17, 2013, 3:42 am
#62
Join Date: Sep 2012
Location: AGH
Posts: 5,961
Another success story: Sent a mail to [email protected] in English with a screenshot of my Eurobonus and my masked MasterCard. Got a reply back 4 hours later from the US team that the upgrade was done instantly and valid until Feb 2015.
May 17, 2013, 4:53 pm
#63
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
Another success story: Sent a mail to [email protected] in English with a screenshot of my Eurobonus and my masked MasterCard. Got a reply back 4 hours later from the US team that the upgrade was done instantly and valid until Feb 2015.
Two days ago (after inspiration here on FT) I sent an email, few hours later replay, that my EB-number was not enough, they need card or account statement. A few hours after I later supplied them, I got a new mail with instant upgrade.
So it must be firm practice – and they are very focused on good customer service, I think.