Schedule Changes With SAS...
 

SAS decided to eliminate one of our return flights (inland domestic DK) and put us on an earlier flight that same day. (1 hour)

Called the TA (travelocity) who said that they would not allow any date changes due to this (for free). We had the sale fares in biz, which require a $400.00 fee per pax, plus any fare difference.

Then called SAS DK (thank goodness got a DK agent) who was kind enough to check the rules and came back saying that they would only change the flights *on the same day* (for free) due to the change initiated by them.

(Oh yes, they *still* haven't changed the English option to direct to English agents when pressing "5" in the prompt! What a joke - even after 13 or more years of my giving them this feedback, which I stopped about 8 years ago! :D )

We wanted to change the outbound.

I normally fly Jet Airways, who normally allows a complete change of dates if there is an itinerary change - was hoping for this, as we needed to depart the US one day later.

So, I guess I have to go back to my boycott of SK - how does this compare with LH's rules? Any feedback on the above as well?

Does SK get to do whatever they feel like, and we do not have any rights whatsoever?

So SK cancelled your flight, and moved you to another, one hour earlier. And now you want to be able to change your complete itinerary for free? And if they don't allow you to, you want to boycott them forever?
Are you still in kindergarten?

I might just be, according to you! :p

(AND, btw, I have indeed boycotted them successfully for the past 10 years...)

So why do you fly with them this time:p

IMHO to allow you for changing to any flight on the same day is a generous offer.

I decided to take advantage of the biz sale which we normally would not be able to use, as we would do a return to BOM, rather than back to the US, plus the 2 flight segments versus the 3 segments on LH (they also had a similar fare as well, which I could have bought)

Oh wow - for a business ticket? Interesting.

It sounds like you bought the cheep Z biz sales fare? Well if you did so, I think your a pushing it here... Its clearley sold as non flexible fare

That is why it is called restricted business. I think it is fair of SK to let you change the leg that has been cancelled.

Let me ask this way: If SK hadn't cancelled the domestic leg (and inconvenienced you for an hour), you would have accepted that you couldn't change your outbound?

Next time, read the T&C.

Yes. Obviously.

Sorry, I'm not understanding your complaint with this, and I'm curious. Are you saying that you pressed '5' and the agent was unable to speak English?

I always press '5' and I always speak to an agent who speaks English fluently.

Susan

Got an email today stating SAS had changed an inbound segment of a future trip (z fare, KRS-CPH-EWR). The KRS-CPH leg was changed from a CRJ900 (sk metal) to a Wideroe prop job, and time was changed from 09:45 to 06:15, leaving me and my wife to wake up and go to the airport right after the sun goes down, and twiddling our thumbs in CPH for 5 hours. Needless to say we were less than thrilled, especially as mrs. KF has a negative predisposition to flying, and fears propeller planes like the devil.

Called SAS Norway, pressed 5, waited for 10 minutes as number 1 in the Q, agent answered in Norwegian but switched to perfect English to respond to my greeting. I explained the situation asking if there was any possibility to change the flights (same day), she quickly offered to put us on a different routing (KRS-OSL-EWR) departing at 07:30 with 2:45 in OSL. Offer accepted, got the confirmation email less than 5 minutes later. Logged in to access the booking and everything was updated. Bravo SAS! ^

I would say it is the corporate culture. It seems to be one where they think of themselves as a utility and monopoly and the customers have no other choice of airlines. I believe this may have been true ages ago, however, it is clearly no longer true.

Flyers will continue to vote with their wallet.

I don't know about legal issue, but I had an SK/CO trip OSL-SAN with Ebookers and got a message that my return flight was changed from around 10-11am. to 0600am (Z ticket). They were not able to get me on a later flight and I was able to cancel the whole trip without any fees. Ended up with BA and I'm noe in the Admirals Club in SAN for the trip home and time is 0645pm. A much nicer time to from US to Europe. IMO, everything before 0900am is a nightflight, considering time to spent on security and so on.

Like I said, the agent answered the call in Danish. (No problem there, I just asked her in Danish if we could continue the call in English)

Also, I'm always *happy* that Danes are answering the calls, rather than the grumpy (other) call center characters.

Glad to hear!

Exactly, which is why I prefer to fly Norwegian rather than SAS - the problems are two-fold:

1. I cannot choose Norwegian on a single ticket that I book on LH.com.

2. The lines in the airport sometimes (as in LGW) are horrendous in the summer.

However, I'm happy to pay less for the ticket than SAS and buy the food/drinks on board, rather than paying for a higher class of service for my LH ticket and get *nothing* on SK.

But when Norwegian have to sort out an unexpected situation, you will know why some off us once a year after a slow fade toward DY because of the prices suddenly run very fast back to SK...

Norwegian don't got any customer service or ability to help passengers if planes get cancelled or long delays occur.

Yes, you guys are held hostage in Scandinavia - sorry about that! :(