Bastholm

I have twice in the last 2 weeks experienced that I couldn’t proceed through security in CPH with my SK ticket on the EB card.

The problem is that the card reader in security read it as my ticket is on the following day – and therefore won’t let me in.

A security employee told me that they had known the problem for long, and that it happens with departures later than 18.00. It is especially annoying when you arrive later than 21.00 where the fast-track closes – then you have to walk all the way back to check in.

The second time I had the experience, I wrote to SK customer relations to tell them about the problem.

Today I got this reply (via Google translate):

I replied with a question on whether they will make it public – the problem as well as the solution (if they find such one).

But now you know…

appfly

I have the problem that the Fast Track always needs a printed BP, whcih is kind of annoying. Today I tried to print one myself in one of the self-service machines without success since I had already checked-in online. So again they had to print one at the Fast Track... This is also a problem they need to fix.

Love ARN and the subway-style access when swiping the EB-card... :-D

jth

Really? I have printed boarding passed from the selfservice machines several times after i already have done OLCI before leaving home. I believe there is a special button for that on the screen. Was it a temporary problem?

(I am kinda old fashined and want a paper document with me, if not anything else they make nice book marks

flying_swe

This has been an issue for a loooong tome! And as usuall nothing happens in CPH

cph_flyer

I allways do OLCI at CPH and then print out BP´s from the self service machines once at the airport. But you have to run your card a second time at the machines , if you want the "Print Boarding Card "option to appear at the screen.

cph_flyer

I allways bring a printed boarding card, but I was behind this fellow yesterday at the CPH fast track who was using his card. He had no problems at the SAS desk, but none of the card readers at the security check would accept the card. The security employee finally went back to the SAS desk to clear it. This was around noon , so apparently problems can arise any time.

Another thing is, I never understood the idea of double check of boarding passes ?? First by a SAS employee by the entrance and then again by the security people. One check should do I would think !

henry999

Been to the UK lately? There they check the BP at the gate and then again a few metres later when you enter the plane!

cheers,

Henry

joemume

Passed through CPH Fast Track on Thursday with exactly the same problem... One could only wish that SAS would correct this problem anytime soon, the chaos in the Fast Track line was complete....

SK_RSJ

The SAS employee is only checking if you are allowed to use FT. The security s checking if you are allowed airside.
The system at ARN is definately easier for the pax. And it doesn´t matter that they don´t have any SAS employee at the gate as the premium CI area is so close in case you are rejected in error.

cph_flyer

Ah well, I guess that makes a bit more sense.

Jespersm

It really doesn't make any sense: if you are allowed to use the FT, you are of course allowed airside. It's purely a technical matter as the SAS employee is not a security worker, and the boarding passes must be be checked by a security guy.

larsll

At other airports they pay the security guy to check for status. AMS is a good example - in the "priority" lane they check for priority for status for everybody - from Star Alliance to One World...

In a world of cost cutting this is the first that should go.