SAS Website = Brutal
Sep 22, 2010, 11:14 am
#17
Join Date: Jun 2001
Location: Copenhagen, Denmark
Programs: SAS EBD, BA Gold, Bonvoy Titanium, Hertz PC, National Exec Elite
Posts: 553
I've booked a bonus trip, and now I want to change it. But it is not possible to retrieve my booking, it's simply not there. Called member service, but they didn't know why I couldn't find my booking, and explained that there should be a tab or button called 'bookings made after June 2010'. No such thing in my browser, and now I have to pay member service to change it.
Had I nor been really tired at that point, I'd probably have objected to telling my password over the phone to a representative of a company that continue to redefine incompetence in their primary customer-facing IT system...
Sep 22, 2010, 4:55 pm
#18
Join Date: Nov 2003
Location: CPH
Programs: SAS
Posts: 1,217
Just noticed , that I´m now finally able to access and see my Bonus trip reservations. The design and layout of "My Reservations " has also been changed. The bonus trips are not under a separate tap anymore, but appear listed together with the other reservations .^
Sep 23, 2010, 1:13 am
#20
Join Date: Feb 2003
Location: CPH, Denmark
Programs: EBD
Posts: 443
