Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Apr 3, 2014, 3:17 pm
#1366
Join Date: Oct 2012
Location: Tćt pĺ Dyrehaven
Programs: SK Gold
Posts: 301
I was on SK 910 from NYC to CPH on APR 1st and tried to get upgraded to business class through optiontown. No luck, even though there was plenty of availability in business. A fellow traveller working in the travel industry told me that SAS had made a decision to only upgrade on points on this particular flight, no upgrades through optiontown. What could possibly be the reason for that? Let's not accept the money and fly with some empty business class seats instead!
Apr 3, 2014, 5:00 pm
#1367
Join Date: Sep 2012
Location: AGH
Posts: 5,961
Optiontown.com paid upgrades on SAS
Get people to spend their points.
As the airline the huge amounts of points out there is a pretty bad situation... you need to anticipate that people will use then sooner or later with more or less cost for the company.
Reducing that amount by upgrading is a cheap way...
As the airline the huge amounts of points out there is a pretty bad situation... you need to anticipate that people will use then sooner or later with more or less cost for the company.
Reducing that amount by upgrading is a cheap way...
Apr 5, 2014, 9:52 am
#1370
Join Date: Oct 2009
Posts: 11
OPtiontown trustworthy?
I have used optiontown multiple times - and would love to continue with that. However I learned that my trip next week where they until few days ago quoted an upgrade Price of EUR 325 now have changed 400 EUR more (Total apx. 725 EUR).
Every time you mail them tha always comes back with a more or less automated reply like "our pricing is subject to demand and availability...
This might be correct, but do we belive that the traveller paying 325 EUR a month ago is upgraded before the traveller paying EUR 725 today will get his seat and OPTIONTOWN refunding 725 ?? No ofcourse we do not belive in that, and that would by all Means make no business sense.
BTW my trip (4 PAX) is EWR-CPH on APR 18!
And there is lots of Space available in BUS
All the best
Lars Krull
Every time you mail them tha always comes back with a more or less automated reply like "our pricing is subject to demand and availability...
This might be correct, but do we belive that the traveller paying 325 EUR a month ago is upgraded before the traveller paying EUR 725 today will get his seat and OPTIONTOWN refunding 725 ?? No ofcourse we do not belive in that, and that would by all Means make no business sense.
BTW my trip (4 PAX) is EWR-CPH on APR 18!
And there is lots of Space available in BUS
All the best
Lars Krull
Last edited by munnifar; Apr 5, 2014 at 9:56 am Reason: spelling
Apr 6, 2014, 4:10 am
#1371
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Ok, today is 3 days put from our trip CPH - SFO. We have 2 separate OT confirmation and SAS numbers. I contacted both OT and SAS to have them note we are traveling together. One other difference - I booked mine(OT) a day ahead, then his. His was 20€ more.
At 6:30 am, my husband got 2 emails from SAS - one saying he got T class and one saying he got Z class. The Z class email came a few minutes before those T class email. I got no emails at all from SAS. Looking at his (and mine) flight info on flysas.com it still shows him in Go.
He has not gotten anything from OT nor have I. It is 5 hours later...
Experflyer shows 1 seat available in Go; several on available in Go Plus and at least 6 pairs of 2 seats together in Business. Flightstatistics shows no seats available at all.
This should be interesting. Stay tuned...
(We did not get upgrade on trip TO CPH. )
At 6:30 am, my husband got 2 emails from SAS - one saying he got T class and one saying he got Z class. The Z class email came a few minutes before those T class email. I got no emails at all from SAS. Looking at his (and mine) flight info on flysas.com it still shows him in Go.
He has not gotten anything from OT nor have I. It is 5 hours later...
Experflyer shows 1 seat available in Go; several on available in Go Plus and at least 6 pairs of 2 seats together in Business. Flightstatistics shows no seats available at all.
This should be interesting. Stay tuned...
(We did not get upgrade on trip TO CPH. )
Last edited by DebitNM; Apr 6, 2014 at 9:48 am
Apr 6, 2014, 5:19 am
#1372
Join Date: Jul 2007
Location: CPH
Programs: EBD, AB OWS (Gold)
Posts: 459
Of course there is a risk of not being in the same class if the flight is overbooked, but it has never happened to me.
Apr 6, 2014, 8:26 am
#1373
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
They would NOT combine PNR's - they simply made a note somehow that we were traveling together. Still no email from OT, nor any from SAS for me.
Apr 7, 2014, 5:02 am
#1374
Join Date: Sep 2012
Location: AGH
Posts: 5,961
CPH-SFO: Y+ to C for 250€
SFO-CPH: Y to Y+ for 220€ and Y+ to C for 450€
So, it seems checking every day until you get the price is good seems to be good idea.
Apr 7, 2014, 10:31 pm
#1375
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
T-30 hours. No more emails from SAS nor any from OT. However, just checked our status on OT website and it shows NOT upgrades to neither Go Plus nor Business despite only 1 available Go seat available and lots of room in the other 2 classes. Oh well, it was a disappointment but what can you do? I doubt we will fly SAS again to Europe. We truly did it to burn points and get a cheap upgrade, but they won't miss our business.
Apr 9, 2014, 8:54 pm
#1377
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
So, I am not one to let go of things easily. When we got to airport, I showed the baggage drop agent the email saying hubby got upgrade. He tells me to talk to customer service agent. I go over and show her the email and she doesn't say no right away, a small sign. She makes some calls, does a lot of talking in Danish. She tells me that no one is quite sure what the rules are. It seems since we bought the ticket with half cash and half points, OT won't work!! I explain that no one at either OT nor SAS ever said anything to me about it. She says the reason he got 2 emails, was that they did give him upgrade; then retracted it with the second email.
She is very nice and suggests we talk to gate agent. So off we go. Hubby is already pretty embarrassed that I am so pushy.
We get to desk and there is an upgrade desk. I tell my same story. She checks again. I ask if there is any way we can get upgraded, preferably to Business but go Plus would work. She says we can buy them. I ask price. 3999DKk (each) for business. Yikes, not happening. She offers Go Plus for 1999 Dkk (each). I do a quick compute and figure we can live with this. It takers her a while to get this done. Meanwhile it's getting late and a family of 5 are trying to get upgraded at next counter. I can't quite tell, but it looks like this family may be taking the remaining Plus seats. I say, sort of, off handed, "if Plus is full, we'd wouldn't mind being in Business" the nice agent smiles and says "yes, that is just what I am doing. You paid for Plus, but I am putting you in Business. 8 G & H!" So, in the end, perseverance paid off. And we saved $100 each ticket.
She is very nice and suggests we talk to gate agent. So off we go. Hubby is already pretty embarrassed that I am so pushy.
We get to desk and there is an upgrade desk. I tell my same story. She checks again. I ask if there is any way we can get upgraded, preferably to Business but go Plus would work. She says we can buy them. I ask price. 3999DKk (each) for business. Yikes, not happening. She offers Go Plus for 1999 Dkk (each). I do a quick compute and figure we can live with this. It takers her a while to get this done. Meanwhile it's getting late and a family of 5 are trying to get upgraded at next counter. I can't quite tell, but it looks like this family may be taking the remaining Plus seats. I say, sort of, off handed, "if Plus is full, we'd wouldn't mind being in Business" the nice agent smiles and says "yes, that is just what I am doing. You paid for Plus, but I am putting you in Business. 8 G & H!" So, in the end, perseverance paid off. And we saved $100 each ticket.
Apr 10, 2014, 3:45 am
#1378
Join Date: Mar 2012
Posts: 536
Might be worth mentioning that if you don't get an email about your upgrade, check your spam folder. At least my Gmail interpreted "Congratulations! You have been upgraded" message as spam. Not that the confirmation email is really needed anywhere, but it is nice to know which cabin you are going to fly beforehand.
