Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jan 17, 2014, 4:55 am
#1246
Join Date: Sep 2012
Location: AGH
Posts: 5,971
Just checked.
At least for me, they did not do a cancelation on my last OT booking, it was a refund booking. As far as I understood cancelation would only work if the full amount would be credited back, but as 5€ sign up fee need to be subtracted it can't be done as a cancelation. At least that's how my last company (Credit Card settlement company) worked itself, so I expect it should be normal practice for everybody - that market is pretty strictly regulated.
From my credit card statement (EB Mastercard, SEB Sweden):
OPTIONTOWN - Valutakurs 9.0400 (inlcuding 2% foreign transaction fee)
44203371785 EUR 442,00 3 995,68
OPTIONTOWN - Valutakurs 8.8435 (inlcuding 2% foreign transaction fee)
44203371785 EUR -152,00 -1 344,21
So, I lost round about 30SEK. Can live with that.
At least for me, they did not do a cancelation on my last OT booking, it was a refund booking. As far as I understood cancelation would only work if the full amount would be credited back, but as 5€ sign up fee need to be subtracted it can't be done as a cancelation. At least that's how my last company (Credit Card settlement company) worked itself, so I expect it should be normal practice for everybody - that market is pretty strictly regulated.
From my credit card statement (EB Mastercard, SEB Sweden):
OPTIONTOWN - Valutakurs 9.0400 (inlcuding 2% foreign transaction fee)
44203371785 EUR 442,00 3 995,68
OPTIONTOWN - Valutakurs 8.8435 (inlcuding 2% foreign transaction fee)
44203371785 EUR -152,00 -1 344,21
So, I lost round about 30SEK. Can live with that.
Last edited by fassy; Jan 17, 2014 at 5:00 am
Jan 17, 2014, 10:14 am
#1247
Join Date: Sep 2010
Location: OSL
Programs: SK*Gold
Posts: 426
Just checked.
At least for me, they did not do a cancelation on my last OT booking, it was a refund booking. As far as I understood cancelation would only work if the full amount would be credited back, but as 5€ sign up fee need to be subtracted it can't be done as a cancelation.
At least for me, they did not do a cancelation on my last OT booking, it was a refund booking. As far as I understood cancelation would only work if the full amount would be credited back, but as 5€ sign up fee need to be subtracted it can't be done as a cancelation.
My original point is that if you're not using dollars or Euros for your OT payment, it will cost you more than the OT 5 Euro fee (between 3-4% of the option price). That may make a difference if you want to take a flyer on a low chance option.
Jan 22, 2014, 2:39 am
#1250
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,153
Maybe we should start posting the exact details of our upgrades so we can make a reference guide of the pricing? Flight, price and original booking class.
Jan 22, 2014, 6:49 am
#1251
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Like the idea of posting OT details - when bought(how far in advance) , how much paid, route, how far before flight you got thumbs up, which upgrade, if you are repeat successful OT customer....
Jan 22, 2014, 1:43 pm
#1252
Join Date: Oct 2012
Programs: EK Gold, SK Gold
Posts: 186
Travelclass: SAS Plus to SAS Business
Traveldate: 24.jan 2014
Date request sent: 22.aug 2013
Status: Approved 21.jan
Price: 152euros.
Jan 23, 2014, 6:28 am
#1254
Join Date: Oct 2012
Programs: EK Gold, SK Gold
Posts: 186
Optiontown.com paid upgrades on SAS
Btw, my 2 collegues also go OT upgrade from plus to biz on the same flight. They filed request 21.jan for flight on 24.jan. One was approved 22.jan and the other one 23.jan.
So thats 3 OT upgrades on the same flight! Theirs cost 252dollars each.
So thats 3 OT upgrades on the same flight! Theirs cost 252dollars each.
Jan 24, 2014, 12:19 am
#1255
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Tried to find my booking With optiontown.com. Keeps saying:
The Last Name entered does not match with your booking. Please verify and try again. If your Last Name contains a special character like dash(-), space or others, please enter your name without space or special characters.
Does anyone else have this problem?
SB
The Last Name entered does not match with your booking. Please verify and try again. If your Last Name contains a special character like dash(-), space or others, please enter your name without space or special characters.
Does anyone else have this problem?
SB
Jan 25, 2014, 1:04 am
#1256
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,153
Upgrade from Go to Business
SK983 CPH -NRT (ticket with point of sale Japan)
Requested 08.12.2013
Confirmed 03.01.2014
Flight 05.01.2014
Price 429 USD
SK983 CPH -NRT (ticket with point of sale Japan)
Requested 08.12.2013
Confirmed 03.01.2014
Flight 05.01.2014
Price 429 USD
Jan 25, 2014, 5:54 pm
#1257
Join Date: Oct 2012
Programs: EK Gold, SK Gold
Posts: 186
Jan 26, 2014, 1:26 am
#1258
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Hey... which browser and operating system do/did you FT´s use with OT site?
I cannot get in since Nov 2013, not even to see my current bid which is on due until two months. IE and Chrome? Mine is Mac and Safari/Chrome and I still get error message. I cannot even log in to My OT anymore. I did my bid on Aug 13 with Mac and it went through.
Jan 26, 2014, 1:55 am
#1259
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,153
Hey... which browser and operating system do/did you FT´s use with OT site?
I cannot get in since Nov 2013, not even to see my current bid which is on due until two months. IE and Chrome? Mine is Mac and Safari/Chrome and I still get error message. I cannot even log in to My OT anymore. I did my bid on Aug 13 with Mac and it went through.
I cannot get in since Nov 2013, not even to see my current bid which is on due until two months. IE and Chrome? Mine is Mac and Safari/Chrome and I still get error message. I cannot even log in to My OT anymore. I did my bid on Aug 13 with Mac and it went through.