Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Dec 20, 2013, 8:46 pm
#1186
Join Date: Sep 2010
Location: Oslo, Norway
Programs: SK Gold
Posts: 15
Upgrade subject to availability
Yes, you're right. Checked my statement, and no 200% figures only the original 100%. So, now the fun part starts...With mails and calls...
Dec 20, 2013, 11:06 pm
#1187
Join Date: Aug 2005
Location: DCA
Programs: TK*G OZ*G AA Plat
Posts: 627
Same issue here. I contacted OT directly and they were able to get it resolved in a few days.. much faster than any contact I've had with EB.
Dec 21, 2013, 6:40 am
#1188
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Sorry I don´t understand. You say that OT upgrade gives only 100% EB points or you should have 200% according to upgraded travel class and you then have to call OT?
Dec 21, 2013, 6:47 am
#1189
Join Date: Sep 2012
Location: AGH
Posts: 5,971
Sometimes (most of the time) if the OT upgrade is confirmed as 'subject to availability' you will only see the the 100% earning of the economy base fare on your statement.
But as said before, one short mail to OT clears this in a matter of days. Not comparable to SAS retro claim...
Had this like 4 times in the last months and received the corrected amount of miles a couple if days after my mail to OT.
So no mail, phone, mail again, wait, phone and mail hassle...
But as said before, one short mail to OT clears this in a matter of days. Not comparable to SAS retro claim...
Had this like 4 times in the last months and received the corrected amount of miles a couple if days after my mail to OT.
So no mail, phone, mail again, wait, phone and mail hassle...
Dec 23, 2013, 10:51 pm
#1190
Join Date: Aug 2005
Location: DCA
Programs: TK*G OZ*G AA Plat
Posts: 627
I don't remember the %, but in short, I received EB points based on my original booked class, not the upgraded OT class. So I contacted OT and they had this corrected within a day or two.
Jan 4, 2014, 2:41 pm
#1192
Join Date: Nov 2010
Location: Europe
Programs: Flying Blue: Platinum for Life Elite Plus - EuroBonus: Gold
Posts: 933
Been following this thread for a while and got a question:
I have SAS GO and have requested 2 individual Upgrades to Business:
One via SAS through EB points 40 000
and
Second via OT via paying.
Which one will I have the bigger chance and if I get one of it, will I get the other back?
Btw, what do you think the odds are for a flight with this: (Flight next weekend)
C/6 D/6 Z/0 R/0 J/0 Y/9 S/9 P/0 A/0 E/9 M/9 H/9 Q/0 V/0 W/0 U/0 K/0 L/0 T/0 O/0 G/9 N/9
Many thanks,
SB
I have SAS GO and have requested 2 individual Upgrades to Business:
One via SAS through EB points 40 000
and
Second via OT via paying.
Which one will I have the bigger chance and if I get one of it, will I get the other back?
Btw, what do you think the odds are for a flight with this: (Flight next weekend)
C/6 D/6 Z/0 R/0 J/0 Y/9 S/9 P/0 A/0 E/9 M/9 H/9 Q/0 V/0 W/0 U/0 K/0 L/0 T/0 O/0 G/9 N/9
Many thanks,
SB
Last edited by strikerbird; Jan 4, 2014 at 2:47 pm
Jan 4, 2014, 5:14 pm
#1193
Join Date: Jul 2007
Location: CPH
Programs: EBD, AB OWS (Gold)
Posts: 459
Been following this thread for a while and got a question:
I have SAS GO and have requested 2 individual Upgrades to Business:
One via SAS through EB points 40 000
and
Second via OT via paying.
Which one will I have the bigger chance and if I get one of it, will I get the other back?
Btw, what do you think the odds are for a flight with this: (Flight next weekend)
C/6 D/6 Z/0 R/0 J/0 Y/9 S/9 P/0 A/0 E/9 M/9 H/9 Q/0 V/0 W/0 U/0 K/0 L/0 T/0 O/0 G/9 N/9
Many thanks,
SB
I have SAS GO and have requested 2 individual Upgrades to Business:
One via SAS through EB points 40 000
and
Second via OT via paying.
Which one will I have the bigger chance and if I get one of it, will I get the other back?
Btw, what do you think the odds are for a flight with this: (Flight next weekend)
C/6 D/6 Z/0 R/0 J/0 Y/9 S/9 P/0 A/0 E/9 M/9 H/9 Q/0 V/0 W/0 U/0 K/0 L/0 T/0 O/0 G/9 N/9
Many thanks,
SB
By the way, I asked SAS why the confirmed upgrade over the website didn't clear even if there where more than 14 empty seats in business. They told me, they can only clear a confirmed upgrade if there are award seats in business allocated for that flight.
They admitted it is kind of nonsense since the upgrade at check-in for that flights (meaning with that many empty seats) usualy won't be a problem but the system just does it that way and doesn't allow the confirmed upgrade.
They admitted it is kind of nonsense since the upgrade at check-in for that flights (meaning with that many empty seats) usualy won't be a problem but the system just does it that way and doesn't allow the confirmed upgrade.
Jan 5, 2014, 1:07 am
#1194
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Been following this thread for a while and got a question:
I have SAS GO and have requested 2 individual Upgrades to Business:
One via SAS through EB points 40 000
and
Second via OT via paying.
Which one will I have the bigger chance and if I get one of it, will I get the other back?
SB
I have SAS GO and have requested 2 individual Upgrades to Business:
One via SAS through EB points 40 000
and
Second via OT via paying.
Which one will I have the bigger chance and if I get one of it, will I get the other back?
SB
Jan 5, 2014, 1:53 am
#1195
Join Date: Jun 2004
Posts: 3,773
The one time I requested both, the OT upgrade did not come through but I was permitted to use points to upgrade at the gate. The flight was quite full and, if I recall correctly, there were limited seats in Y+ and C for points upgrades with several of us in the queue requesting them. Someone ahead of me took the last Y+ seat so another person wanting Y+ but not C was turned away.
I believe most, but not all, C seats were occupied at departure.
I believe most, but not all, C seats were occupied at departure.
Jan 6, 2014, 7:09 am
#1197
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,153
I just had an upgrade on 983 with a ticket with point of sale in Japan. So it would seem that only 984 is excluded. 984 was not available for upgrade when I tried the on the outbound.
How would the easily determine the point of sale in this process? Is there a flag somewhere in the booking showing this?
How would the easily determine the point of sale in this process? Is there a flag somewhere in the booking showing this?
Jan 6, 2014, 10:02 am
#1198
Join Date: Sep 2010
Location: Oslo, Norway
Programs: SK Gold
Posts: 15
Jan 6, 2014, 12:18 pm
#1199
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Nice. I humbly await my possible upgrade for 983 in April too. As it is my first SAS long haul flight ever. SK don´t have cash upgrade for 984 at NRT check in? Although it is my mistake, I should have booked economy extra way back.