Optiontown.com paid upgrades on SAS

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Old Jul 8, 15, 1:17 am   -   Wikipost
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Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.

SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown

Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees

Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown

EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation

All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)

Reservations for non 117-documents will be updated by Optiontown with the following information:

OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.

Refund

After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.

If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions

Upgrade of the following passengers cannot be performed:

Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)

Irregularity

Rebooking procedures for passengers with an upgrade, affected by irregularity:

Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.

Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits

The upgraded passenger is entitled to:

Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class

Passenger process

Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure

Optiontown selects the passengers to be upgraded according to conditions set forth by SAS

If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
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Old Aug 27, 10, 1:36 pm
  #106  
 
Join Date: Jan 2010
Location: CPH
Programs: SAS EuroBonus, Hyatt GoldPassport, HHonors, SPG, Diners Club
Posts: 76
Just wanted to fill in on the previously debated upgrade "picking order" on Optiontown. Talked to SK customer service today and they told me that the status level has no relevance to your upgrade chance on OT. It could have been wrong, but she sounded very confident, and being EBS (although not EBG) I wouldn't know why she would want to lie to me on this.

Btw flying CPH-EWR and return this winter and price for upgrade to Y stands at 152€ currently. Will probably take it, don't think it is worth waiting for saving a mere 15-20€ at best...
ebennike is offline  
Old Aug 28, 10, 8:26 am
  #107  
Original Poster
 
Join Date: Apr 2007
Location: here and there
Programs: EB*G, UA ex1K
Posts: 568
Originally Posted by lnixon View Post
I upgraded EWR-ARN from V to Y in June, but have only been credited for V class. I suspect this is because I was upgraded after I had already OLCI:ed. I have sent in a form for manual retroregistration - we'll see.
requested retro-registration for upgraded class from optiontown, rather than SAS. It took three weeks, but seems to be credited for the upgraded class now.

I hadn't OLCI'd, but the OT upgrade cleared only the night before and the check in agent had seemed a little uncertain how to process the upgrade. She seemed to know about its existence, she just seemed unsure what to type at the computer, so perhaps something wasn't recorded.
neko is offline  
Old Aug 31, 10, 11:44 pm
  #108  
 
Join Date: Dec 2009
Location: CPH
Programs: SK EBG |CSA OK+ Gold | SPG Gold | CO, BD, QR, AF lowlife
Posts: 607
Is it the experience of the board that it is worthwhile to purchase an upgrade from Y+ to C on a flight that shows?:
A0 C0 D0 J0 Z0 Y0 S0 B0 E0 M0 H0 Q0 V0 W0 U0 K0 L0 T0 G0
i.e. completely sold out.

I can get it very cheap; 135 euro for CPH-BKK. Would that be simply to lure me into paying their service fee?
Would I have a higher probabiliy of op-up, being EBG, now that everything is sold out?

What would you do?

The return flight shows:
A0 C7 D0 J0 Z0 Y4 S2 B0 E0 M0 H0 Q0 V0 W0 U0 K0 L0 T0 G0

The price there for Y+ to C is €142. This looks like an op-up or at-gate miles up flight, or am I mistaken and should go for the UTO?

Additional info;
The Flights are 22 and 27 october
SirRagnar is offline  
Old Sep 1, 10, 2:33 am
  #109  
 
Join Date: Mar 2008
Programs: SAS Diamond, Hilton Diamond, IHG RA Spire
Posts: 405
I would go for the UTO upgrade to increase your chances and secure the extra miles. The 5 Euro fee is a loss worth taking if it doesn't go through.
ILS2 is offline  
Old Sep 2, 10, 1:45 pm
  #110  
 
Join Date: Mar 2006
Location: LAX
Programs: BA Gold, A3*G
Posts: 1,118
Flying EWR-ARN today. Got the upgrade confirmation from T class to C 2 days ago. Y only gives 100% to BD so not as attractive as it is to SK flyers. I cheapes out on the ticket, could have gotten V fare for $60 more, but banked on the upgrade and it worked out. lucky i suppose. $400 was the price or €310 or so.
sjefenole is offline  
Old Sep 3, 10, 2:44 pm
  #111  
 
Join Date: Mar 2006
Location: LAX
Programs: BA Gold, A3*G
Posts: 1,118
PANICK! BMI just credited EWR-ARN with 25% and not 200%. I suspect SK never reissued the ticket so I got stuck with W class. What do I do?
sjefenole is offline  
Old Sep 3, 10, 2:46 pm
  #112  
 
Join Date: Mar 2006
Location: LAX
Programs: BA Gold, A3*G
Posts: 1,118
Originally Posted by jth View Post
So, i just came back from a (very nice) week in Beijing.
Ordered upgrade to Y both ways with OT and checked the flight loads regularly with seatcounter (while it worked). About 1 month ago, they started giving me "upgrade highly likely" mails. They came with regular intervals, about once every week, so i didnt feel "blastered" as someone earlier wrote this week.
But, after i had gotten confirmation, they continued sending emails wanting me to upgrade to business for "75% less" (than what?). But when checking their webpage, you cannot order further upgrades (guess you must call them?)

Outbound: Got upgrade confirmed 6 days before departure. Flight was overbooked in M (they asked for VDB volunteers), but both Y and C had free seats 3 hrs before departure (the nice checkin agent at ARN gave me the numbers). As a happy surprise, i got op-up to C as well (as a lowly EBS). There was a fair number of upgrades to Y from M as well i think. M and Y full, about 5-6 free seats in C, so nobody got bumped eventually.

Inbound: Got upgrade confirmed 6 days before departure as well. Same situation here, M overbooked. No chances for VBD's though when i asked at checkin. Tried to wait out an op-up, but eventually i upgraded to C with points at the gate and got it immediately confirmed. Y and M full, about 6-8 free seats in C.

Overall: OT did it's job well - since i got what i wanted
But with the unclear system, their nonspecific mail offers, and their (imo) tacky webpage, my general impression is they run a kinda shady operation. Biggest negative is also no Amex payment (as mentioned earlier). But i suppose SAS can vouch for their legimity, so i will use them again.
I used american express FWIW.
sjefenole is offline  
Old Sep 3, 10, 2:54 pm
  #113  
jth
 
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Originally Posted by sjefenole View Post
PANICK! BMI just credited EWR-ARN with 25% and not 200%. I suspect SK never reissued the ticket so I got stuck with W class. What do I do?

Your boarding pass should reflect the upgraded class. You could probably retro claim your points.
jth is offline  
Old Sep 3, 10, 2:55 pm
  #114  
jth
 
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Originally Posted by sjefenole View Post
I used american express FWIW.
yes, you can use amex on their american website, but the prices quoted in USD are considerably worse compared to those quoted in EUR (where it's only Visa/MC payment).
jth is offline  
Old Sep 4, 10, 1:03 pm
  #115  
 
Join Date: Jul 2008
Posts: 297
Q: Is it possible to use Optiontown for intra-Euroupe flights?
gdaily is offline  
Old Sep 4, 10, 1:36 pm
  #116  
 
Join Date: Aug 2006
Location: LPI
Programs: SK *B (?)
Posts: 362
Originally Posted by gdaily View Post
Q: Is it possible to use Optiontown for intra-Euroupe flights?
A: No.
lnixon is offline  
Old Sep 7, 10, 7:31 am
  #117  
 
Join Date: Aug 2010
Location: USA/Denmark
Programs: UA MP Premier Exec, SAS EBG
Posts: 15
Just got V-Z Optiontown upgrade confirmation for CPH-ORD tomorrow. It cost around $420. This makes 2 out of 3 for me although my failure was when I was trying to upgrade my family of 4 out of Y into business including a 3 year old and an infant.
USAFlyerDK is offline  
Old Sep 7, 10, 8:38 am
  #118  
 
Join Date: Aug 2006
Location: LPI
Programs: SK *B (?)
Posts: 362
Originally Posted by lnixon View Post
I upgraded EWR-ARN from V to Y in June, but have only been credited for V class. I suspect this is because I was upgraded after I had already OLCI:ed. I have sent in a form for manual retroregistration - we'll see.
The correct amount for Y has now (finally) posted to my account.
lnixon is offline  
Old Sep 7, 10, 11:05 am
  #119  
Suspended
 
Join Date: Aug 2010
Posts: 177
Originally Posted by lnixon View Post
The correct amount for Y has now (finally) posted to my account.
can anyone tell me the cheapest or one of the cheapest upgrade routes with optiontown?
hoteleksperten is offline  
Old Sep 7, 10, 7:44 pm
  #120  
 
Join Date: Aug 2009
Location: CPH
Programs: SK Diamond *G
Posts: 426
Originally Posted by hoteleksperten View Post
can anyone tell me the cheapest or one of the cheapest upgrade routes with optiontown?
Well it depends on like a million factors
Like your original booking class, the load factor in the class you want to upgrade from and the load factor in the class you want to upgrade into. The time of upgrade bought. The specific route seems to me to be irrelevant. My cheapest upgrade so far has been CPH-NRT from S to Z for only 115 euro (got this upgrade 3 times). I know that SAS only will sell 10 seats in Z as original booking so it really depends upon they see a chance to resell your original seat for a high price.
NicoEBG is offline  

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