Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jun 8, 2012, 5:30 am
#796
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,130
Take the Uto 333€ Upgrade to C and be done with it. I would not think twice especially since it will give the Z fare mileage.
Jun 8, 2012, 5:37 am
#797
Join Date: Jun 2004
Posts: 3,772
My concern is that the flight loads look too open in economy, so not sure it will come through.
Totally agree that the 333€ is reasonable, considering I'd get mileage, fast track, lounge access, etc.
Please, Optiontown, please!
Jun 9, 2012, 1:22 am
#798
Join Date: Jun 2004
Posts: 3,772
I'm still anxiously monitoring my UTO request at Optiontown for CPH-IAD on Monday (have registered for both E+ and C), which hasn't yet cleared.
EF shows:
A0 C9 D9 J0 Z0 R0 Y9 S0 B0 E9 M9 H0 Q0 V0 W0 U0 K0 L0 T0 G9 N0
which I didn't think looked hopeful, but when I go to the SK website to try to book a ticket and request 'lowest price' it is only offering to sell me E+ or C.
Is this promising?
(I'm trying to decide whether to buy miles in advance to have on my account to request a standby upgrade at the gate, but don't want to do it if OT looks likely as the price would be considerably higher).
Susan
EF shows:
A0 C9 D9 J0 Z0 R0 Y9 S0 B0 E9 M9 H0 Q0 V0 W0 U0 K0 L0 T0 G9 N0
which I didn't think looked hopeful, but when I go to the SK website to try to book a ticket and request 'lowest price' it is only offering to sell me E+ or C.
Is this promising?
(I'm trying to decide whether to buy miles in advance to have on my account to request a standby upgrade at the gate, but don't want to do it if OT looks likely as the price would be considerably higher).
Susan
Jun 9, 2012, 1:32 am
#799
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
I'm still anxiously monitoring my UTO request at Optiontown for CPH-IAD on Monday (have registered for both E+ and C), which hasn't yet cleared.
EF shows:
A0 C9 D9 J0 Z0 R0 Y9 S0 B0 E9 M9 H0 Q0 V0 W0 U0 K0 L0 T0 G9 N0
which I didn't think looked hopeful, but when I go to the SK website to try to book a ticket and request 'lowest price' it is only offering to sell me E+ or C.
Is this promising?
(I'm trying to decide whether to buy miles in advance to have on my account to request a standby upgrade at the gate, but don't want to do it if OT looks likely as the price would be considerably higher).
Susan
EF shows:
A0 C9 D9 J0 Z0 R0 Y9 S0 B0 E9 M9 H0 Q0 V0 W0 U0 K0 L0 T0 G9 N0
which I didn't think looked hopeful, but when I go to the SK website to try to book a ticket and request 'lowest price' it is only offering to sell me E+ or C.
Is this promising?
(I'm trying to decide whether to buy miles in advance to have on my account to request a standby upgrade at the gate, but don't want to do it if OT looks likely as the price would be considerably higher).
Susan
However, I'm basing this on the experiences posted here, as I have never done an Optiontown upgrade.
In past experience (at least 4-5 years ago), such a scenario would automatically mean that a *G would be op-upped.
As understand, now SK's upgrade procedure has changed apparently and Optiontown upgrades would go first, then mileage upgrades, after which they would probably op-up SK elites and *A elites.
Good luck on your upgrade and hopefully you will get one!
Edited to Add: Not sure why SK is blocking seatmaps, but cannot view any COS seatmaps for some reason...
Last edited by SuperFlyBoy; Jun 9, 2012 at 1:39 am
Jun 9, 2012, 1:43 am
#800
Join Date: Jun 2004
Posts: 3,772
Earlier yesterday there were only middle seats left in E+, and a few open seats in C, with Y- appearing to be fairly open, which is why I didn't think it looked good for the OT upgrade. But based on what they're offering for sale today, it looks otherwise.
Thanks for your reply!
Jun 9, 2012, 1:46 am
#801
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Yeah, that's driving me crazy, too. The seat map has been blocked since last night, also on EF.
Earlier yesterday there were only middle seats left in E+, and a few open seats in C, with Y- appearing to be fairly open, which is why I didn't think it looked good for the OT upgrade. But based on what they're offering for sale today, it looks otherwise.
Thanks for your reply!
Earlier yesterday there were only middle seats left in E+, and a few open seats in C, with Y- appearing to be fairly open, which is why I didn't think it looked good for the OT upgrade. But based on what they're offering for sale today, it looks otherwise.
Thanks for your reply!
However, seatmaps are also a key issue - so based on what you saw, I wouldn't be too sure about an upgrade.
You may get one of those Y+ middle seats
, but I hope you get upgraded all the way!Try to OLCI when allowed for a better idea (will not be allowed to if upgraded without Optiontown - at least that's how it used to work, I think), but you may already be notified by Optiontown by then...
Jun 9, 2012, 1:50 am
#802
Join Date: Jun 2004
Posts: 3,772
Optiontown cautions not to OLCI if you haven't yet been notified about your upgrade decision. They claim you can be upgraded up to 4 hours before the flight, but if you OLCI before that, it could adversely affect the upgrade. Not sure how true this is.
Jun 9, 2012, 1:53 am
#803
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
However, couldn't you just input the information, look at options, but do not go through with the process? Something to study - if anyone has these options...I will not, as I tend to boycott SK in any case.
Jun 11, 2012, 12:14 am
#805
Join Date: Jun 2004
Posts: 3,772
This is agonizing - just over 4 hours to flight time and no OT upgrade yet. There are only 7 unclaimed seats in Economy, but I cannot see the E+ and C cabins to determine whether an upgrade even has a chance.
So you're suggesting that if OT does not go through, there would never be a standby mileage upgrade at the gate? I'm trying to decide whether to buy enough miles just in case that could be an option. I have enough for a mileage upgrade to E+ but not C, so I'd have to buy about 18,000 miles (currently 40% off - but still more than an OT upgrade) to have enough for a mileage upgrade to C.
I wouldn't have put myself through this if I'd had any control over the booking, but the company made the booking and I was given very few options since it was last minute.
I wouldn't have put myself through this if I'd had any control over the booking, but the company made the booking and I was given very few options since it was last minute.
Jun 11, 2012, 12:28 am
#806
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
So you're suggesting that if OT does not go through, there would never be a standby mileage upgrade at the gate? I'm trying to decide whether to buy enough miles just in case that could be an option. I have enough for a mileage upgrade to E+ but not C, so I'd have to buy about 18,000 miles (currently 40% off - but still more than an OT upgrade) to have enough for a mileage upgrade to C.
Jun 11, 2012, 12:41 am
#807
Join Date: Jun 2004
Posts: 3,772
On my way to Kastrup shortly.
Jun 11, 2012, 3:38 am
#808
Join Date: Jun 2004
Posts: 3,772
UTO Fail - Points Upgrade Success
I was glad I purchased extra EB points this morning. My OT upgrade did not come through. At check-in, I was put on the list for standby points upgrades and told that C looked better than Y+ for upgrades, so I was glad that I had enough points for either one.
In the lounge, before heading to the gate, I asked if they could again check to see of OT came through or if my points upgrade looked favourable, or if a cash upgrade was an option. She could only tell me that there were currently 10 requests for points upgrades and 10 seats available in C, but I'd have to head to the gate for the final decision. She also said they sometimes will do cash upgrades, but also only at the gate.
I was the fourth in the queue at the gate. #1 asked about E+ and was sent away empty handed (presumably didn't have points available). #2 asked about E+ and was told there were 2 seats left, both middle seats. She paid 10,000 points for one of them. #3 was a very tall guy who asked for an exit row or aisle seat in economy. They could not accommodate him, but asked him to leave his BP in case something came up.
I was #4 and stated that I had prepaid for OT which had not cleared before I left home if they could check on it, and that alternately I had been put on the list at check-in for upgrade with points. She stated that the flight was not oversold in M which is the reason OT did not clear.
I took the C upgrade for 30,000 rather than giving 10,000 for the last middle seat in Y+. I asked about cash upgrade and she said that, again, this is only offered when M is oversold.
I'm happy to be in C, happy that there was a 40% off 'sale' on points, but of course, disappointed to not get the OT upgrade which was cheaper and would have given mileage for business class.
Just wanted to report back on the data points for future searchers, that it was stated by a GA that OT will not clear unless there is an oversold situation. BTW, she knew what OT was, but the original check-in agent didn't have a clue what I was talking about when I asked her to check on my OT upgrade.
Susan
In the lounge, before heading to the gate, I asked if they could again check to see of OT came through or if my points upgrade looked favourable, or if a cash upgrade was an option. She could only tell me that there were currently 10 requests for points upgrades and 10 seats available in C, but I'd have to head to the gate for the final decision. She also said they sometimes will do cash upgrades, but also only at the gate.
I was the fourth in the queue at the gate. #1 asked about E+ and was sent away empty handed (presumably didn't have points available). #2 asked about E+ and was told there were 2 seats left, both middle seats. She paid 10,000 points for one of them. #3 was a very tall guy who asked for an exit row or aisle seat in economy. They could not accommodate him, but asked him to leave his BP in case something came up.
I was #4 and stated that I had prepaid for OT which had not cleared before I left home if they could check on it, and that alternately I had been put on the list at check-in for upgrade with points. She stated that the flight was not oversold in M which is the reason OT did not clear.
I took the C upgrade for 30,000 rather than giving 10,000 for the last middle seat in Y+. I asked about cash upgrade and she said that, again, this is only offered when M is oversold.
I'm happy to be in C, happy that there was a 40% off 'sale' on points, but of course, disappointed to not get the OT upgrade which was cheaper and would have given mileage for business class.
Just wanted to report back on the data points for future searchers, that it was stated by a GA that OT will not clear unless there is an oversold situation. BTW, she knew what OT was, but the original check-in agent didn't have a clue what I was talking about when I asked her to check on my OT upgrade.
Susan
Last edited by SusanDK; Jun 11, 2012 at 6:50 pm Reason: Change Y to M
Jun 11, 2012, 3:54 am
#809
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,017
Is the above true? Has anybody received an OT upgrade without M class being full? (Please don't use Y class for economy since that's Eco Extra in SAS parlance. Amadeus based airlines like SAS and LH generally use M class for eco.)
BTW, SAS does not need your card for lounge entrance. It should recognize the number as *G and scan your BP at the entrance.
BTW, SAS does not need your card for lounge entrance. It should recognize the number as *G and scan your BP at the entrance.
Jun 11, 2012, 3:56 am
#810
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
Just wanted to report back on the data points for future searchers, that it was stated by a GA that OT will not clear unless there is an oversold situation. BTW, she knew what OT was, but the original check-in agent didn't have a clue what I was talking about when I asked her to check on my OT upgrade.
