Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Aug 29, 2011, 7:40 am
#616
Join Date: Aug 2009
Location: CPH
Programs: SK Diamond *G, LH SEN *G, Hyatt Globalist
Posts: 437
Hi!
I have a return flight booked ARN-ORD in Econ Extra, and when I called SAS to use points for upgrade to Business they said the upgrade seats are full.
Does this mean it would be useless to apply for Optiontown upgrades? Or are there more seats that might be available through OT?
Tips for still getting an upgrade? At checkin? At gate? Or are we talking about the same seats?
I guess I should have asked if all Business seata were full...
I'd appreciate some advice!
PS. Maybe someone with access can see availability on SK945 Oct 4 and SK 946 Oct 8?
I have a return flight booked ARN-ORD in Econ Extra, and when I called SAS to use points for upgrade to Business they said the upgrade seats are full.
Does this mean it would be useless to apply for Optiontown upgrades? Or are there more seats that might be available through OT?
Tips for still getting an upgrade? At checkin? At gate? Or are we talking about the same seats?
I guess I should have asked if all Business seata were full...
I'd appreciate some advice!
PS. Maybe someone with access can see availability on SK945 Oct 4 and SK 946 Oct 8?
Aug 29, 2011, 10:28 am
#617
Join Date: Aug 2011
Posts: 3
What the lady meant is that there is no award seats available for upgrading using points. But you always have the possibility for an stand-by gate upgrade for points if there is any available seats in business class. Option Town has nothing what so ever to do whit this. If there is any available seats in business one always have the possibility for getting the option town upgrade
Just to be clear: Which is my best option for getting upgraded? Go for Optiontown or wait until gate? Are they the same seats?I already have the points, so is it worth it spending the money for Optiontown?
(I really want the upgrade...)
Aug 29, 2011, 10:36 am
#618
Join Date: Jun 2009
Location: STO
Programs: SK EB*G
Posts: 231
Both your flights show 9+ seats in all business booking classes (C,D,J,Z).
Aug 29, 2011, 11:06 am
#619
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
Aug 29, 2011, 9:15 pm
#621
Join Date: Jan 2011
Posts: 138
I just received a new ticket from SK for an upcoming TATL. The new ticket states Z class. I can go on to flysas.com select a seat up front but the fare still says Economy Restricted.
Also not a single word from Optiontown.
Going on to check my trip my fare is: business.
Should I take action in any way to ensure that the upgrade has cleared or to make sure that the right points will be posted and so on?
BTW, for a tall person which seat do you reco on an SK 333 in C? I was thinking about trying one in the front row so my feet won't be knocking around in that little box you get otherwise when you lever the seat for sleeping.
Cheers!
// Longleg
Also not a single word from Optiontown.
Going on to check my trip my fare is: business.
Should I take action in any way to ensure that the upgrade has cleared or to make sure that the right points will be posted and so on?
BTW, for a tall person which seat do you reco on an SK 333 in C? I was thinking about trying one in the front row so my feet won't be knocking around in that little box you get otherwise when you lever the seat for sleeping.
Cheers!
// Longleg
Aug 29, 2011, 9:26 pm
#622
Join Date: Feb 2011
Location: OSL/CPH
Programs: SAS Eurobonus Gold, Lufthansa Senator, Flying Blue Platinum, SPG Platinum, BMI Gold, Hyatt Gold,
Posts: 73
I just received a new ticket from SK for an upcoming TATL. The new ticket states Z class. I can go on to flysas.com select a seat up front but the fare still says Economy Restricted.
Also not a single word from Optiontown.
Going on to check my trip my fare is: business.
Should I take action in any way to ensure that the upgrade has cleared or to make sure that the right points will be posted and so on?
BTW, for a tall person which seat do you reco on an SK 333 in C? I was thinking about trying one in the front row so my feet won't be knocking around in that little box you get otherwise when you lever the seat for sleeping.
Cheers!
// Longleg
Also not a single word from Optiontown.
Going on to check my trip my fare is: business.
Should I take action in any way to ensure that the upgrade has cleared or to make sure that the right points will be posted and so on?
BTW, for a tall person which seat do you reco on an SK 333 in C? I was thinking about trying one in the front row so my feet won't be knocking around in that little box you get otherwise when you lever the seat for sleeping.
Cheers!
// Longleg
Aug 30, 2011, 2:49 am
#623
Join Date: Aug 2009
Location: CPH
Programs: SK Diamond *G, LH SEN *G, Hyatt Globalist
Posts: 437
Im 188cm tall, dont know how tall your are, but I always prefer row 1 on the A333 to avoid the box situation. It is also my experience that the seats in row 1 tend to recline further than the rest of the seats, resulting in a more horizontal seat position for sleeping.
Aug 30, 2011, 9:49 am
#624
Join Date: Jan 2011
Posts: 138
That's kool. I'll stick with row 1. I've always avoided that because of the galley and the bassinet but now I think I'll give it a try. I've noticed that they are usually pretty good at turning off the lights in the front galley.
Aug 31, 2011, 12:17 am
#625
Join Date: Jan 2011
Posts: 138
Two days after SK issues a new ticket and they are still clueless...
Also I think the last time I was upgraded my "ticket type" changed to the new class. In that case I even think it turned out to be C.
Aug 31, 2011, 1:08 am
#626
Join Date: Aug 2009
Location: CPH
Programs: SK Diamond *G, LH SEN *G, Hyatt Globalist
Posts: 437
Im not sure in this, but im sure that all my optiontown upgrades have stated Z Business restricted on my new ticket, not the old booking class. I would call the SAS hotline and ask them what class your ticket is, and if Business, tell them the problem and ask them to email you a new ticket so there wont be any problems at check-in at the airport. If the person you speak with has no clue of optiontown, then ask to speak to a supervisor.
Sep 5, 2011, 12:25 am
#627
Join Date: Oct 2009
Location: ARN
Programs: SK EBG, BAEC Gold, LH FTL, FBP, CCG, HH Diamond
Posts: 1,533
The thing is, when seats don't go fully flat, they actually provide a few more centimeters of space which are crucial to me. With my feet touching the seat infront of me and my head just short of the back of my own seat, I'm not sliding down while sleeping. I have yet to find a C seat with 200cm seat pitch.
Sep 6, 2011, 12:18 am
#628
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,018
What do you guys think about the prospects of using Optiontown on a *A RTW ticket? These days I am 99% sure that they are electronic but I am not sure which carrier they issue on since the easiest method appears to be to build it on the *A website. I guess it would be either United, Lufthansa or ANA if it is first carrier on the ticket.
Anyway, the ticket number will not be SAS but I will hopefully obtain an SAS PNR and it will ticket with an SAS flight number. What does Optiontown need to process the upgrade request?
p.s. I asked Optiontown and they require a 5 digit SAS PNR. On my last ticket (in business) I had the damndest time getting the SAS 5 digit PNR and didn't get until I went to the ticket office in CPH (I happened to be staying at the Hilton across the street). I had an Amadeus PNR from LH, which I could use to look at the booking on both SAS and LH websites.
Anyway, the ticket number will not be SAS but I will hopefully obtain an SAS PNR and it will ticket with an SAS flight number. What does Optiontown need to process the upgrade request?
p.s. I asked Optiontown and they require a 5 digit SAS PNR. On my last ticket (in business) I had the damndest time getting the SAS 5 digit PNR and didn't get until I went to the ticket office in CPH (I happened to be staying at the Hilton across the street). I had an Amadeus PNR from LH, which I could use to look at the booking on both SAS and LH websites.
Last edited by gnaget; Sep 6, 2011 at 12:36 am
Sep 6, 2011, 1:59 am
#629
Join Date: Apr 2007
Location: Oslo
Programs: EB*G, BD*G, HH Silver, FB, AA, SPG, Hertz #1 Gold
Posts: 1,056
What do you guys think about the prospects of using Optiontown on a *A RTW ticket? These days I am 99% sure that they are electronic but I am not sure which carrier they issue on since the easiest method appears to be to build it on the *A website. I guess it would be either United, Lufthansa or ANA if it is first carrier on the ticket.
Anyway, the ticket number will not be SAS but I will hopefully obtain an SAS PNR and it will ticket with an SAS flight number. What does Optiontown need to process the upgrade request?
p.s. I asked Optiontown and they require a 5 digit SAS PNR. On my last ticket (in business) I had the damndest time getting the SAS 5 digit PNR and didn't get until I went to the ticket office in CPH (I happened to be staying at the Hilton across the street). I had an Amadeus PNR from LH, which I could use to look at the booking on both SAS and LH websites.
Anyway, the ticket number will not be SAS but I will hopefully obtain an SAS PNR and it will ticket with an SAS flight number. What does Optiontown need to process the upgrade request?
p.s. I asked Optiontown and they require a 5 digit SAS PNR. On my last ticket (in business) I had the damndest time getting the SAS 5 digit PNR and didn't get until I went to the ticket office in CPH (I happened to be staying at the Hilton across the street). I had an Amadeus PNR from LH, which I could use to look at the booking on both SAS and LH websites.
....to get the corrects amount of Eurobonus points afterwards is another story
Sep 21, 2011, 4:25 pm
#630
Join Date: Jan 2011
Location: OSL
Posts: 275
Me and gf have opted for M to both Y and C on SK973 in end of Oct. Flight is completely zeroed out in M (all buckets) at Flightstats, no M availability at SAS.no either.
Flightstats: C/9 D/9 J/5 Z/0 Y/8 S/6 B/0 all other fares are 0.
Could this be a potential upgrade candiate?
Flightstats: C/9 D/9 J/5 Z/0 Y/8 S/6 B/0 all other fares are 0.
Could this be a potential upgrade candiate?