Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Aug 5, 2011, 4:35 am
#601
Join Date: Apr 2007
Location: Oslo
Programs: EB*G, BD*G, HH Silver, FB, AA, SPG, Hertz #1 Gold
Posts: 1,056
But are trying out Optiontown again in Octorber on HEL-OSL with Blue1, but booked through SAS this time. So lets see what happens
Aug 5, 2011, 5:47 am
#602
Join Date: Dec 2010
Programs: EBG
Posts: 25
Optiontown and Infants
Hi
We are considering signing up for optiontown for CPH-IAD for a family travel. I was wondering whether this even works with a lap child? We have another child, 3 years old too which will have to pay full price - but what about the lap child? Will it be free, full price, impossible?
I checked the terms and conditions in optiontown, and they say that they _may_ not be able to recognise the lap child as such and hence make you agree on the TOC that they _could_ charge as full passenger for the upgrade price.
Does anybody have any experience on how this is typically handled in practise? Any reply would be highly appreciated - thanks in advance!!
We are considering signing up for optiontown for CPH-IAD for a family travel. I was wondering whether this even works with a lap child? We have another child, 3 years old too which will have to pay full price - but what about the lap child? Will it be free, full price, impossible?
I checked the terms and conditions in optiontown, and they say that they _may_ not be able to recognise the lap child as such and hence make you agree on the TOC that they _could_ charge as full passenger for the upgrade price.
Does anybody have any experience on how this is typically handled in practise? Any reply would be highly appreciated - thanks in advance!!
Aug 6, 2011, 1:05 pm
#603
Join Date: Aug 2011
Posts: 2
Optiontown RIP-OFF!
My tickets were issued directly by SK, and I did bring a print out of the Optiontown upgrade to SAS checkin in EWR. No avail. Strangely enough, my wife's optiontown UTO went through, --we were traveling together, -- but mine didn't. I finally phoned Optiontown and they explained that for some reason "your tickets got split up", or there were "technical reasons" for the error. He didnt explain why they have not responded for 7 weeks. However, the kind gentleman on the phone promised me a refund immediately. It is now two days. Let's see...... (((frightening that 10 emails get no response, but one phone call apparenlty solves it)))
Aug 9, 2011, 4:22 am
#604
Join Date: Jul 2011
Location: ARN
Programs: EB, KL Gold
Posts: 31
Just back from my ARN-ORD-LAS trip where I got my optiontown upgrades to C both ways on the TATL leg. Really glad I had the C ticket on the way from ARN, since I picked the time when every swede was leaving on vacation. ARN was a madhouse with long lines even for EBG and F checkin and the fast track access was nice. Can't say the lounge in ARN is worth it, especially being a hike from the F-pier.
UA let me check in at the business counter in Vegas, unfortunately I didn't get priority tags (turned out I didn't need them, bags came off first anyway) or security fast track. I had forgotten about the suck that ORD T5 is, with no fast track or food airside but the lounge was OK.
For 3kkr extra it was worth it to have a seat I could sleep in and not have to deal with lines at ARN.
UA let me check in at the business counter in Vegas, unfortunately I didn't get priority tags (turned out I didn't need them, bags came off first anyway) or security fast track. I had forgotten about the suck that ORD T5 is, with no fast track or food airside but the lounge was OK.
For 3kkr extra it was worth it to have a seat I could sleep in and not have to deal with lines at ARN.
Aug 12, 2011, 12:02 pm
#605
Join Date: Jan 2011
Posts: 138
Higher UTo price with special Apex fare?
I've noticed that whenever my travel agent books my SK tickets (a ticket that states Special Apex Fare) and I try using optiontown, the price for an upgrade is significantly higher, Y is at aroung 270 dollars and C is sometimes at 600.
The fare usually isn't that much more expensive than the one I can book myself on sas.com, so I really don't get it.
Any ideas?
The fare usually isn't that much more expensive than the one I can book myself on sas.com, so I really don't get it.
Any ideas?
Aug 15, 2011, 2:56 am
#607
Join Date: Feb 2007
Posts: 158
OT: ”All upgrade request on your flight is taken, that why it does not show in your b
I checked the OT homepage last week for the possibility to upgrade ARN-MAN (SK 2549) in early September. Nothing came up.
Called OT and they checked availability and the reason for no-availability was ”All upgrade request on your flight is taken, that why it does not show in your browser”. I asked about at what point this occur but he did not answer.
My question is how many requests can be done until this level is reached? At his point how many M pax has signed up for an upgrade on SK 2549 on my day of travel?
Called OT and they checked availability and the reason for no-availability was ”All upgrade request on your flight is taken, that why it does not show in your browser”. I asked about at what point this occur but he did not answer.
My question is how many requests can be done until this level is reached? At his point how many M pax has signed up for an upgrade on SK 2549 on my day of travel?
Aug 15, 2011, 3:22 am
#608
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
Aug 15, 2011, 4:23 am
#609
Join Date: Feb 2007
Posts: 158
Can it happen on say ARN-ORD? Can all M pax sign up if they want? Is there a upper maximum per flight?
Maybe I should ask the captain next time to ask over the speaker to have a hand pull to solve the matter; how many signed up and did not get the UG?
Aug 15, 2011, 4:49 am
#610
Join Date: Jul 2011
Location: ARN
Programs: EB, KL Gold
Posts: 31
Definitely, I upgraded ARN-ORD (from economy plus) and ORD-ARN (from economy) last week. ARN-ORD was full in all classes, ORD-ARN was half-full in C. Looked like a lot of upgrades and crew relations in both cases.
Aug 15, 2011, 8:55 am
#611
Join Date: Aug 2010
Location: LED
Programs: A3*G, AF/KL Gold, Hilton Gold, Club Carlson Gold
Posts: 168
Aug 15, 2011, 9:02 am
#612
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
He had no idea and made a guess based on experience from other airlines that use OT?
I'm sure everyone would be able to sign up, for two reasons: 1) OT makes money on the sign-up fees, and 2) OT doesn't know how many seats SK in the end will release for OT upgrading.
I'm sure everyone would be able to sign up, for two reasons: 1) OT makes money on the sign-up fees, and 2) OT doesn't know how many seats SK in the end will release for OT upgrading.
Aug 26, 2011, 9:11 am
#613
Join Date: Jul 2011
Posts: 6
Email confirmation from Option Town not in synch with SAS system (ORD-ARN)
I tried the option of upgrading both Economy Extra and Business Class for my ORD-ARN flight. Three days before my flight, I did get an email from SAS that indicated my K fare (Econ) had been changed to B (Econ Extra).
Then a few hours later that day OptionTown sent an email to me that I had been successfully upgraded to J Business Class (not B). So I went back to the SAS website for seat selection, but I was still only in Econ Extra. I called SAS and they said I was only upgraded to Econ Extra...not Business class.
So, what I have learned is that the email confirmation for Business class from OptionTown doesn't match or synch with SAS. I will bring my OptionTown email to the SAS checkin to see if they will still upgrade me to Business, otherwise I hope I get my credit back for paying for Business.
I would rather have gotten an email from OptionTown stating that I was cleared for Econ Extra and that my Biz class was still pending. Hmmm.
Then a few hours later that day OptionTown sent an email to me that I had been successfully upgraded to J Business Class (not B). So I went back to the SAS website for seat selection, but I was still only in Econ Extra. I called SAS and they said I was only upgraded to Econ Extra...not Business class.
So, what I have learned is that the email confirmation for Business class from OptionTown doesn't match or synch with SAS. I will bring my OptionTown email to the SAS checkin to see if they will still upgrade me to Business, otherwise I hope I get my credit back for paying for Business.
I would rather have gotten an email from OptionTown stating that I was cleared for Econ Extra and that my Biz class was still pending. Hmmm.
Aug 27, 2011, 6:34 am
#614
Join Date: Jul 2011
Posts: 6
Email confirmation from update to Option Town not in synch with SAS system (ORD-ARN)
I sent another e-mail to OptionTown yesterday; today they responded as well as SAS. SAS reissued my ticket with Z Business class. So emailing OptionTown worked. So now all is in synch.
Aug 29, 2011, 5:09 am
#615
Join Date: Aug 2011
Posts: 3
Upgrades using Optiontown vs. SAS/EB Customer service
Hi!
I have a return flight booked ARN-ORD in Econ Extra, and when I called SAS to use points for upgrade to Business they said the upgrade seats are full.
Does this mean it would be useless to apply for Optiontown upgrades? Or are there more seats that might be available through OT?
Tips for still getting an upgrade? At checkin? At gate? Or are we talking about the same seats?
I guess I should have asked if all Business seata were full...
I'd appreciate some advice!
PS. Maybe someone with access can see availability on SK945 Oct 4 and SK 946 Oct 8?
I have a return flight booked ARN-ORD in Econ Extra, and when I called SAS to use points for upgrade to Business they said the upgrade seats are full.
Does this mean it would be useless to apply for Optiontown upgrades? Or are there more seats that might be available through OT?
Tips for still getting an upgrade? At checkin? At gate? Or are we talking about the same seats?
I guess I should have asked if all Business seata were full...
I'd appreciate some advice!
PS. Maybe someone with access can see availability on SK945 Oct 4 and SK 946 Oct 8?
Last edited by Star9; Aug 29, 2011 at 5:53 am Reason: additional question