Optiontown.com paid upgrades on SAS

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Old Jul 8, 15, 1:17 am   -   Wikipost
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Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.

SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown

Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees

Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown

EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation

All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)

Reservations for non 117-documents will be updated by Optiontown with the following information:

OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.

Refund

After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.

If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions

Upgrade of the following passengers cannot be performed:

Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)

Irregularity

Rebooking procedures for passengers with an upgrade, affected by irregularity:

Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.

Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits

The upgraded passenger is entitled to:

Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class

Passenger process

Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure

Optiontown selects the passengers to be upgraded according to conditions set forth by SAS

If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
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Old Feb 17, 10, 10:28 pm
  #31  
 
Join Date: Jul 1999
Location: GOT
Programs: BA GGL/CCR; SK EBG; Hilton Diamond, A-Club Platinum, SPG Gold
Posts: 1,642
For today's flight (18/2) ARN-ORD Optiontown cleared a Y(S)-->C(Z) flight for €272. I put in the request on 15/2 and was confirmed on 16/2. Overall straightforward experience.

Flight is busy but not really overbooked, and actually surprised as /C/ is showing only 3 seats available that they did not try to hold them for sale?

SK 945 ARN 10:20 ORD 12:30 333 0 A0 C3 D3 J3 Z0 Y9 S9 B0 E3 M3 H3 Q3 V0 W0 U0 K0 L0 T0 G3

Was rebooked in /Z/ which is great, less stress, more miles and seems better value than points.
Koru Flyer is online now  
Old Feb 17, 10, 10:34 pm
  #32  
jth
 
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Originally Posted by Koru Flyer View Post
For today's flight (18/2) ARN-ORD Optiontown cleared a Y(S)-->C(Z) flight for €272. I put in the request on 15/2 and was confirmed on 16/2. Overall straightforward experience.

Flight is busy but not really overbooked, and actually surprised as /C/ is showing only 3 seats available that they did not try to hold them for sale?
Interesting observation. Maybe they think they can sell those last Y class seats easier? There shouldn't really be no issues with op-ups since Economy extra is wide open. Great that you got a C class seat, i'm stuck in 16H on economy extra Come by and say hi if you like
jth is offline  
Old Feb 19, 10, 3:35 pm
  #33  
 
Join Date: Jun 2003
Location: Central NJ USA
Posts: 69
We purchased economy tickets on SAS, EWR to CPH. R/T $1003 each, $2006 total. June 2010 travel.
I signed up for upgrades from optiontown for $1044.00. My optiontown transactions were processed and I was already charged $1044 (4segments).
Do you know if purchasing my SAS tickets thru Orbitz will make any difference in my chance to be upgraded to Economy Plus on SAS.
Shoes99 is offline  
Old Feb 19, 10, 7:07 pm
  #34  
 
Join Date: Jul 1999
Location: GOT
Programs: BA GGL/CCR; SK EBG; Hilton Diamond, A-Club Platinum, SPG Gold
Posts: 1,642
Originally Posted by jth View Post
i'm stuck in 16H on economy extra Come by and say hi if you like
Sorry, I missed your post and ignored you. Flight in /C/ was fine, only 50% open in the cabin (why then J=3?). Otherwise good flight except the nice red was ditched for some chilean wine so had a choice between a chilean and argentinain which not really acceptable. And do people actually like the smörrebrod they serve before landing - would prefer just a sandwich or anything!
Koru Flyer is online now  
Old May 13, 10, 9:44 pm
  #35  
 
Join Date: Jan 2010
Posts: 348
I understand upgrade with Optiontown does give miles rewards with SAS but not with Airbaltic.
My question : when using Optiontown to upgrade from economy to business with Airbaltic, do I "lose" only additional miles which come with business, or also miles which I normally would have earned by flying Economy class ?
By the way I was proposed 99 Eur for VNO-CDG upgrade to business
vilntrav is offline  
Old May 14, 10, 2:40 am
  #36  
 
Join Date: Jan 2010
Posts: 348
I got the answer from Optiontown : when being upgraded through them on a Air Baltic flight Baltic miles corresponding to economic fare are credited.
vilntrav is offline  
Old May 14, 10, 8:00 pm
  #37  
 
Join Date: Jan 2006
Location: RIX
Programs: SAS Lifetime Gold, TK*G Elite+, HHonors Diamond, Club Carslon Silver, Sixt Plat, Hertz Gold,
Posts: 1,057
Originally Posted by vilntrav View Post
I got the answer from Optiontown : when being upgraded through them on a Air Baltic flight Baltic miles corresponding to economic fare are credited.
I've done 5 OT upgrades on BT. So far, none of the original flights was credited automatically. Retro claim did work. I got economy miles.
dabee69 is offline  
Old May 15, 10, 8:22 am
  #38  
 
Join Date: Jan 2010
Posts: 348
Originally Posted by dabee69 View Post
I've done 5 OT upgrades on BT. So far, none of the original flights was credited automatically. Retro claim did work. I got economy miles.
Thanks. When doing retroclaims did you state your original "economy class" booking, or tried to get through writing on the formular you were "business" ?
vilntrav is offline  
Old May 20, 10, 10:06 am
  #39  
 
Join Date: Sep 2009
Programs: EBG
Posts: 67
Hi,

Im organizing a business trip to New York and since the whole group is flying in economy i thought I should try OT for myself.

Is it possible to only upgrade myself if I book all of us on the same ticket?

Br
Niclas
freeman_swe is offline  
Old May 20, 10, 10:52 am
  #40  
 
Join Date: Jan 2006
Location: RIX
Programs: SAS Lifetime Gold, TK*G Elite+, HHonors Diamond, Club Carslon Silver, Sixt Plat, Hertz Gold,
Posts: 1,057
Originally Posted by vilntrav View Post
Thanks. When doing retroclaims did you state your original "economy class" booking, or tried to get through writing on the formular you were "business" ?
I've done retro claim in several different ways. They are very strict and I always got economy miles, even if the only thing I sent was C boarding pass.

That makes me think that they do have access to the actual ticket details. Therefore, asking for a boarding pass could be a hope that maybe they will not have to register miles in case it's lost.
dabee69 is offline  
Old May 20, 10, 10:59 am
  #41  
 
Join Date: Jan 2006
Location: RIX
Programs: SAS Lifetime Gold, TK*G Elite+, HHonors Diamond, Club Carslon Silver, Sixt Plat, Hertz Gold,
Posts: 1,057
Originally Posted by freeman_swe View Post
Hi,

Im organizing a business trip to New York and since the whole group is flying in economy i thought I should try OT for myself.

Is it possible to only upgrade myself if I book all of us on the same ticket?

Br
Niclas
No. See #2.


UTo Rules

1) Upon completing UTo Sign-up, you
a. cannot opt out of the UTo program and cannot change any of the selected UTo Class;
b. authorize Optiontown to upgrade you, at the sole discretion of Optiontown; and
c. have agreed to pay UTo Sign-up Price and Upgrade Price. UTo Sign-up Price is Non-Refundable. If
you are not upgraded to the selected class in a flight by Optiontown, Upgrade Price for that flight will be
automatically refunded within 5 business days after the flight departure.

2) In the event Optiontown upgrades you to any of the selected UTo Class,
a. you will be entitled to all the facilities associated with your UTo Class except Baltic miles (miles will
be allocated as per the Economy Class);
b. all passengers in a booking reference number (PNR) shall be upgraded together; and
c. you will be informed about the upgrade on the email address provided by you.

3) You need to contact your airline if you desire to make changes or if your airline makes any changes to
your flight before/after Optiontown upgrades you. In all such cases, normal policies of your airline shall
apply. In the event you make any changes in your itinerary, Optiontown may choose not to upgrade you.
dabee69 is offline  
Old May 21, 10, 4:41 am
  #42  
 
Join Date: Sep 2009
Programs: EBG
Posts: 67
Is 172€ a good price for upgrading from economy to economy extra?
Will it become cheaper if I wait?

It also says "High upgrade chance"

Mvh
Niclas
freeman_swe is offline  
Old May 21, 10, 5:59 am
  #43  
jth
 
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Originally Posted by freeman_swe View Post
Is 172€ a good price for upgrading from economy to economy extra?
Will it become cheaper if I wait?

It also says "High upgrade chance"

Mvh
Niclas
Well, compared to paying the fare difference between a B-class and an el cheapo T-class economy ticket, i think 172€ is fairly good value. The Economy-to-business upgrades are almost the same price as the difference up to Z-class, so i don't find them as attractive.
Some people have reported upgrade price falling 10-20% a few days before departure.
I have an upcoming CPH-PEK trip when the upgrade price to Ec Extra is 156€ at the moment so i have not booked any upgrade yet, but will monitor changes.
jth is offline  
Old May 21, 10, 7:20 am
  #44  
 
Join Date: Sep 2009
Programs: EBG
Posts: 67
Thanks for the information.

I know a few of you guys have access to seat information and maybe you can help me.

I will fly ARN-EWR on 2 june, sk903 and back home EWR-ARN on 7 june, sk904.
If will use optiontown for one of these and hope to get bump-up on the other one.

On which of the flights do I have the biggest chance of being upgraded for free?

Br
Niclas
freeman_swe is offline  
Old May 21, 10, 7:33 am
  #45  
 
Join Date: Mar 2008
Programs: SAS Diamond, Hilton Diamond, IHG RA Spire
Posts: 405
Originally Posted by freeman_swe View Post
On which of the flights do I have the biggest chance of being upgraded for free?
Definitely SK 903 on June 2nd. Only two seats that has not been pre-reserved in Economy, which usually means they will be oversold in M. That will lead to op-ups to Y+, which in turn means op-ups from Y+ to C. This has happened to me many times now, especially around holidays.

On SK 904 on June 7th, Business Class actually comes up as sold out(!), so little or no chance for an upgrade to C at the moment.
ILS2 is online now  

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